Stellantis bulletin 02-002-25 REV. A
What it says"Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts. NHTSA’s full summary ↓
Stellantis filed this with NHTSA as a service bulletin dated Sep 12, 2025, received May 30, 2025, about the suspension — 2 documents under this number: 02-002-25 and 1 more. It names 144 model years across Jeep, Ram, Dodge, Chrysler and Alfa Romeo (2019–2026). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Jeep · Ram · Dodge · Chrysler · Alfa Romeo.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communication"Shock And Strut Diagnosis And Replacement Guidelines Leaking, noisy, or weak shocks or struts. "
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 02-002-25 REV. A | Service bulletin | Sep 12, 2025 | 11023168 | |
| 02-002-25 | Service bulletin | May 21, 2025 | 11018676 | PDF, 126 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themJeep 42 model years
and 2 more on this site: 2020 Jeep Wrangler, 2019 Jeep Wrangler.
Ram 49 model years
and 25 more on this site: 2026 Ram 2500, 2025 Ram 2500, 2024 Ram 2500, 2023 Ram 2500, 2022 Ram 2500, 2021 Ram 2500, 2020 Ram 2500, 2019 Ram 2500, 2026 Ram 3500, 2025 Ram 3500, 2024 Ram 3500, 2023 Ram 3500, 2022 Ram 3500, 2021 Ram 3500, 2020 Ram 3500, 2019 Ram 3500, 2025 Ram ProMaster, 2024 Ram ProMaster, 2023 Ram ProMaster, 2022 Ram ProMaster, 2021 Ram ProMaster, 2022 Ram Promaster City, 2021 Ram Promaster City, 2020 Ram Promaster City, 2019 Ram Promaster City.
Also filed against model years this site has no page for: 2019 Ram 4500; 2020 Ram 4500; 2021 Ram 4500; 2022 Ram 4500; 2023 Ram 4500; 2024 Ram 4500; 2025 Ram 4500; 2026 Ram 4500; 2019 Ram 5500; 2020 Ram 5500; 2021 Ram 5500; 2022 Ram 5500; 2023 Ram 5500; 2024 Ram 5500; 2025 Ram 5500; 2026 Ram 5500.
Dodge 21 model years
and 13 more on this site: 2023 Dodge Charger, 2022 Dodge Charger, 2021 Dodge Charger, 2020 Dodge Charger, 2019 Dodge Charger, 2025 Dodge Durango, 2024 Dodge Durango, 2023 Dodge Durango, 2022 Dodge Durango, 2021 Dodge Durango, 2025 Dodge Hornet, 2024 Dodge Hornet, 2023 Dodge Hornet.
Chrysler 15 model years
and 7 more on this site: 2026 Chrysler Voyager, 2025 Chrysler Voyager, 2024 Chrysler Voyager, 2023 Chrysler Voyager, 2022 Chrysler Voyager, 2021 Chrysler Voyager, 2020 Chrysler Voyager.
Alfa Romeo 17 model years
and 9 more on this site: 2024 Alfa Romeo Stelvio, 2023 Alfa Romeo Stelvio, 2022 Alfa Romeo Stelvio, 2021 Alfa Romeo Stelvio, 2020 Alfa Romeo Stelvio, 2019 Alfa Romeo Stelvio, 2025 Alfa Romeo Tonale, 2024 Alfa Romeo Tonale, 2023 Alfa Romeo Tonale eAWD.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 128 model years this bulletin names have filed 19,989 complaints with NHTSA since 2015. 573 of them name Suspension — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2019 Jeep Wrangler, the 69 owners who gave an odometer reading for Suspension reported it at a median of 13,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The contact owns a 2022 Ram 2500. The contact stated that while operating the vehicle, the warning message "Service Sway Bar" was displayed along with an audible alarm. The vehicle was taken to the local dealer who diagnosed that the sway bar was faulty and needed to be replaced. The sway bar was replaced, and the failure was remedied.
2022 Ram 2500 · Suspension · filed with NHTSA Feb 6, 2023
I own a 2023 Jeep Grand Cherokee. On August 18, 2025, the rear suspension coil detached and fell off in my driveway. I had the vehicle repaired at an authorized Jeep dealership. However, on **August 31, 2025 — just 13 days later — the exact same coil spring detached again, this time while I was driving at freeway speeds.
2023 Jeep Grand Cherokee · Suspension · filed with NHTSA Sep 1, 2025
Suspension geometry is wrong causing rapid tire wear and heat. Dealership says it’s normal wear for this car with air ride suspension and engine power. I’ve had the alignment checked multiple times and told it is correct. This is causing excessive wear of the tires and causes a bad vibration like a tire belt is broken.
2024 Jeep Wagoneer · Suspension · filed with NHTSA Aug 9, 2026
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the suspension
Source: same model, same component group75 other manufacturer communications filed against these Stellantis models under the same component group (suspension), newest first. The eight newest are listed; the rest are on the Jeep list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 9100897Rev1 | Service bulletin | Sep 10, 2026 | Qudra Lift Reman Compressor Excessive Repairs on Quadra Lift Reman Compressors Part Numbers: 68041137AF / R8572790AA / 68087233AA / 52124932… |
| 9100897 | Service bulletin | Sep 3, 2026 | Qudra Lift Reman Compressor Excessive Repairs on Quadra Lift Reman Compressors Part Numbers: 68041137AF / R8572790AA / 68087233AA / 52124932… |
| 17-003-26 | Service bulletin | Sep 1, 2026 | Rear Cradle Weld Missing Customers may experience the following: SYMPTOM: ● Noise Vibration Harshness (NVH) / Bump Squeak Rattle (BSR) from… |
| 08-231-26 | Service bulletin | Aug 25, 2026 | Service Air Suspension Message Customers may experience the following: SYMPTOM: ● "Service Air Suspension" warning message after altering ri… |
| S2102000004 REV. C | Service bulletin | Jun 25, 2026 | WL Front Control Arm Bushing - Handling Link Has Loose Rubber Appearance (Incorrect "S2123000004" indicated on published document) |
| 9100811 | Service bulletin | Jun 25, 2026 | Clunking when going over bumps, potholes, or turns. During diagnosis dealers may find rubber separating from the bushing on the handling lin… |
| 02-006-26 | Service bulletin | Jun 12, 2026 | Not applicable to vehicles built for US market. Front Or Rear Shock Absorber Noise Customers may experience the following: ● A squeaking, sq… |
| 112652 | Service bulletin | Jun 10, 2026 | SHOCK ABSORBER - SUSPENSION |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jeep, Ram, Dodge, Chrysler and Alfa Romeo, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Stellantis 02-002-25 REV. A a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 02-002-25 REV. A repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 02-002-25 REV. A cover?
The manufacturer filed it against 144 model years across 5 brands (Jeep, Ram, Dodge, Chrysler and Alfa Romeo): 2025 Alfa Romeo Giulia, 2024 Alfa Romeo Giulia, 2023 Alfa Romeo Giulia, 2022 Alfa Romeo Giulia, 2021 Alfa Romeo Giulia, 2020 Alfa Romeo Giulia and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.