HomeRamPromaster City › 2019

2019 Ram Promaster City

Gas Special purpose

2022202120202019201820172016
Specs & fuel economyRecallsComplaintsCrash ratings
F
Safety Signal
35 / 100
FSafety Signal · 35 / 100
10Recalls · 1 critical
63Complaints · owner reports
Crash rating · NHTSA overall
24 mpgFuel economy · best combined

The 2019 Ram Promaster City is sold in the U.S. as a gas special purpose. The most efficient version, the Promaster City, is EPA-rated at 24 mpg combined. NHTSA lists 10 recall campaigns for this model year, 1 rated critical, which gives it a Safety Signal grade of F. Owners have filed 63 complaints, most often about power train.

Specs & fuel economy (EPA)

ConfigurationPowertrainDriveEngine / motorCityHwyCombAnnual fuel*
Promaster CityGasFWD2.4L 4-cyl212824$2,600

*EPA estimate at 15,000 miles/year and EPA reference fuel/electricity prices. Source: fueleconomy.gov vehicle records.

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Recalls (10)

Equipment Adaptive/Mobility

high
86 vehicles

Problem: Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.

Fix: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

NHTSA campaign 25V876000 · reported Dec 17, 2025 · Rollx Vans

Engine And Engine Cooling

critical
300,691 vehicles

Problem: Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.

Risk: Electrical circuits that overheat increase the risk of a fire.

Fix: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners

NHTSA campaign 25V720000 · reported Oct 23, 2025 · Chrysler (FCA US, LLC)

Back Over Prevention

high
219,577 vehicles

Problem: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.

Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.

Fix: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.

NHTSA campaign 25V552000 · reported Aug 26, 2025 · Chrysler (FCA US, LLC)

Power Train

high
165,503 vehicles

Problem: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.

Risk: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.

Fix: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.

NHTSA campaign 23V301000 · reported Apr 27, 2023 · Chrysler (FCA US, LLC)

Exterior Lighting

minor
23,853 vehicles

Problem: Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster City vehicles. If one or both turn signal lights fail, the flashing rate may not change to warn the driver of the failure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

Risk: The driver may be unaware that the turn signals are not signaling their intentions to other drivers, which can increase the risk of a crash.

Fix: Dealers will update the Body Controller Module (BCM) software, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Y71.

NHTSA campaign 21V728000 · reported Sep 21, 2021 · Chrysler (FCA US, LLC)

Power Train

high
20 vehicles

Problem: Prime-Time Specialty Vehicles (Prime-Time) is recalling certain 2014-2019 Paratransit vehicles equipped with 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

Risk: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.

Fix: Prime-Time will notify owners instructing them to take their vehicles to Ram dealers for the necessary repairs, free of charge. Owners may contact Prime-Time customer service at 1-574-293-9191. Prime-Time's number for this recall is W00.

NHTSA campaign 20V582000 · reported Oct 15, 2020 · Prime-Time Specialty Vehicles

Seat Belts

high
5 vehicles

Problem: National Van Builders, Inc. (National Van Builders) is recalling certain vehicles based on 2019-2020 Ford Transit and 2019 Ram Promaster vans equipped with Freedman GO-ES foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."

Risk: An unsecured occupant has an increased risk of injury in the event of a crash.

Fix: National Van Builders will notify owners, and dealers will replace the retractors, free of charge. The recall began May 19, 2020. Owners may contact Freedman customer service at 1-800-443-4540 or National Van Builders customer service at 1-800-527-7477.

NHTSA campaign 20V250000 · reported May 5, 2020 · National Van Builders, Inc.

Seat Belts

high
205 vehicles

Problem: TransitWorks is recalling certain Driverge vehicles based on 2019-2020 Ford Transit vans equipped with Freedman Seating Company (FSC) PT Foldaway and GO-ES 3-point Foldaway seats. The seat belt retractor block out zone may have not been set correctly, potentially resulting in a seat belt that may not properly secure the occupant. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 209, "Seat Belt Assemblies."

Risk: An unsecured occupant has an increased risk of injury in the event of a crash.

Fix: TransitWorks will notify owners, and dealers will replace the retractors, free of charge. The recall began May 13, 2020. Dealers can contact Freedman Seating Company for parts and reimbursement information at 1-800-443-4540.

NHTSA campaign 20V222000 · reported Apr 20, 2020 · TransitWorks

Power Train

high
222,207 vehicles

Problem: Chrysler (FCA US LLC) is recalling certain 2014-2019 Ram ProMaster vehicles equipped 3.6L engines. The transmission shifter cable may separate and disconnect from the transmission, causing the vehicle to not perform shifts intended by the driver and the gear shift lever position not matching the actual transmission gear.

Risk: The driver may be unaware of the actual gear position and unintended vehicle movement can occur, increasing the risk of a crash.

Fix: Chrysler will notify owners, and dealers will replace the transmission shift cable, free of charge. The recall began May 26, 2020. Owners may contact Ram Trucks at 1-866-726-4636. Chrysler's number for this recall is W00.

NHTSA campaign 20V036000 · reported Jan 23, 2020 · Chrysler (FCA US LLC)

Seats

high
544 vehicles

Problem: New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.

Risk: In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.

Fix: New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.

NHTSA campaign 19V333000 · reported Apr 29, 2019 · New England Wheels

Owner complaints

63 complaints filed

3 involved a crash, 0 a fire, 2 injuries, 0 deaths reported by owners.

Filed by year — 2019: 3 · 2020: 7 · 2021: 6 · 2022: 9 · 2023: 8 · 2024: 10 · 2025: 10 · 2026: 10

Most-cited components

  • Power Train — 24
  • Engine — 10
  • Unknown Or Other — 8
  • Electrical System — 7
  • Engine And Engine Cooling — 6
“The entire dash went black and is no longer operational.”Feb 27, 2024 · Electrical System · NHTSA owner report
“The contact owns a 2019 Ram Promaster City. The contact stated that after experiencing a flat tire, it was discovered that the spare tire could not be removed or released from the spare tire mounting section of the vehicle. The vehicle was taken to the local dealer who cut the tire storage section in order to remove th…”Jun 15, 2022 · Structure · NHTSA owner report
“These brake pads have a stainless steel shim that is attached in such a way that the shim can slide off the back of the brake pad, and slides down and cuts against the brake rotor, effectively cutting the hub away from the rotor braking surface. Creating a very dangerous braking situation.”Aug 13, 2021 · Service Brakes, Hydraulic · NHTSA owner report

Complaint counts are raw owner reports to NHTSA, not verified defects, and scale with how many were sold. Use them to spot patterns, not to rank.

Crash ratings

NHTSA has not published 5-Star crash ratings for this model year.

Other Promaster City model years

F

2022 Promaster City

8 recalls · 65 complaints

F

2021 Promaster City

10 recalls · 114 complaints

F

2020 Promaster City

7 recalls · 43 complaints

F

2018 Promaster City

12 recalls · 53 complaints

F

2017 Promaster City

12 recalls · 76 complaints

F

2016 Promaster City

15 recalls · 57 complaints

Sources & method

Safety Signal starts every model-year at 100 and subtracts points per open NHTSA recall campaign by severity: critical 15 (fire risk, park-outside or do-not-drive advisories), high 8 (brakes, steering, airbags, loss of drive power, structure, battery), moderate 6, minor 3 (software, labels, lighting fixed by an update). Floor 35. A ≥ 90, B ≥ 80, C ≥ 70, D ≥ 60, otherwise F. Complaint counts and NHTSA crash ratings are shown separately and are not blended into the grade.

EPA figures come from fueleconomy.gov vehicle records (ids 40960). Recalls, complaints, investigations and crash ratings come from NHTSA's public flat files, refreshed weekly.

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