GM bulletin 22-NA-096
What it saysThis informational bulletin provides information for dealers/technicians on Customer Education Bulletin for Google Built In Radio. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Mar 29, 2025, received May 31, 2022, about the equipment — 6 documents under this number. It names 54 model years across Chevrolet, GMC, Buick and Cadillac (2022–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC · Buick · Cadillac.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis informational bulletin provides information for dealers/technicians on Customer Education Bulletin for Google Built In Radio.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 22-NA-096 | Service bulletin | Mar 29, 2025 | 11017246 | PDF, 1,418 KB |
| 22-NA-096 | Service bulletin | Oct 2, 2024 | 11010420 | PDF, 1,415 KB |
| 22-NA-096 | Service bulletin | Apr 25, 2024 | 10254391 | PDF, 2,084 KB |
| 22-NA-096 | Service bulletin | Mar 28, 2023 | 10234167 | PDF, 635 KB |
| 22-NA-096 | Service bulletin | Sep 8, 2022 | 10222666 | PDF, 634 KB |
| 22-NA-096 | Service bulletin | May 10, 2022 | 10212931 | PDF, 525 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 26 model years
Also filed against model years this site has no page for: 2025 Chevrolet Brightdrop 400; 2025 Chevrolet Brightdrop 600.
GMC 19 model years
and 2 more on this site: 2023 GMC Yukon, 2022 GMC Yukon.
Also filed against model years this site has no page for: 2022 GMC Hummer EV Pickup.
Buick 3 model years
Cadillac 6 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 51 model years this bulletin names have filed 6,908 complaints with NHTSA since 2015. 1,277 of them name Electrical System, Equipment — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2022 Chevrolet Silverado, the 14 owners who gave an odometer reading for Electrical System reported it at a median of 51,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
My Traverse prompted me to do an update - I did- and all my cameras stopped working- took to dealership - they tried to do a Manuel update and locked up the whole system- and the USB’s stopped working - 4 weeks later waiting on new system and no answer in site for when parts will be in - contacted GM and they escalated issue - told to be…
2025 Chevrolet Traverse · Electrical System · filed with NHTSA Jul 22, 2025
The entire left portion of the screen became inoperable and remained a black screen despite attempts to reset the system. The left side of the screen contains information such as gear selection, speedometer, lane keep assist, and many other important information. There is no other way to see what speed you are going besides this screen.
2023 Cadillac Lyriq · Electrical System · filed with NHTSA Dec 11, 2024
On February 4, 2026, my wife drove to the bank, a trip of about 10 to 15 minutes, and turned off the car at the ATM. When she tried to leave, the vehicle wouldn't start. After a while, she opened and closed the door and locked and unlocked the car twice with the remote control, and the vehicle started and she was able to drive, but all…
2024 Chevrolet Blazer · Electrical System · filed with NHTSA Feb 5, 2026
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group229 other manufacturer communications filed against these GM models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| PIT6504 | Service bulletin | Apr 1, 2026 | This preliminary information communicates a normal characteristic where Some customers may comment that they have a " Forward Collision Unav… |
| PIP5601B | Service bulletin | Jul 18, 2025 | This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challe… |
| 22-NA-161 | Service bulletin | May 17, 2025 | This informational bulletin provides information for dealers/technicians on power folding mirrors do not fold at the same speed. |
| 20-NA-051 | Service bulletin | Apr 30, 2025 | This informational bulletin provides information on the Low Cab Forward trucks and the Alpine Radio Exchange Program. |
| 23-NA-158 | Service bulletin | Apr 8, 2025 | This service bulletin provides repair information to correct a customer concern of Radio Software issues. Releasing software Version 170.5.1… |
| 17-NA-073 | Service bulletin | Mar 5, 2025 | This warranty administration bulletin provides policy information with the field action courtesy transportation policy. |
| 21-NA-091 | Service bulletin | Dec 21, 2024 | This service bulletin provides information for customers/dealers/technicians on Normal Camera Display Operation - Flashing Diamond - Spot… |
| 22-NA-038 | Service bulletin | Dec 14, 2024 | This warranty bulletin provides information on Customer Concern Not Duplicated (CCND) Labor Operation Numbers. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, GMC, Buick and Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM 22-NA-096 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 22-NA-096 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 22-NA-096 cover?
The manufacturer filed it against 54 model years across 4 brands (Chevrolet, GMC, Buick and Cadillac): 2025 Buick Enclave, 2025 Buick Envision, 2024 Buick Envision, 2025 Cadillac CT5, 2025 Cadillac Lyriq, 2024 Cadillac Lyriq and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.