GM bulletin 17-NA-331
What it saysRear View Camera Guidelines Not Present at Times Condition Some customers may report that the Rear View Camera (RVC) guidelines are temporarily not available at times but the RVC will remain on during the concern. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Jan 17, 2025, received Apr 15, 2021, about the equipment — 4 documents under this number. It names 42 model years across Chevrolet, Buick and Cadillac (2017–2021). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · Buick · Cadillac.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationRear View Camera Guidelines Not Present at Times Condition Some customers may report that the Rear View Camera (RVC) guidelines are temporarily not available at times but the RVC will remain on during the concern. Additionally, no related DTCs will be found if this bulletin applies. One example of when this concern may be observed is if a customer quickly starts the car and immediately places the shifter in Reverse while the infotainment system is still in the initial boot up process. Cause This is a result of the RVC image being provided via an alternate robust RVC feed from the Video Bypass Module (NGI systems) or from the radio (BYOM2 and Info 3.0 systems). This alternate robust RVC feed is provided in the event that the primary RVC feed is not available for any reason just to ensure that the RVC image is always present when in reverse. Correction If this concern is experienced and no related codes are present, DO NOT replace any parts as it is normal for the RVC guidelines not to be present when the RVC image being displayed is from the alternate robust RVC feed. If this occurs after quickly starting the vehicle and immediately placing the shifter in Drive, the RVC guidelines can be displayed again in most cases if they are really needed by safely coming to a stop, placing the transmission in Park for a moment, and then shifting to Reverse again.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 17-NA-331 | Service bulletin | Jan 17, 2025 | 11013149 | PDF, 131 KB |
| 17-NA-331 | Service bulletin | Mar 15, 2023 | 10233847 | PDF, 540 KB |
| 17-NA-331 | Service bulletin | Feb 17, 2023 | 10232141 | PDF, 537 KB |
| 17-NA-331 | Service bulletin | Oct 1, 2017 | 10190329 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themChevrolet 26 model years
Buick 5 model years
Cadillac 11 model years
and 2 more on this site: 2019 Cadillac XTS, 2018 Cadillac XTS.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 42 model years this bulletin names have filed 5,412 complaints with NHTSA since 2015. 1,238 of them name Electrical System, Back Over Prevention, Equipment — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2018 Chevrolet Malibu, the 60 owners who gave an odometer reading for Electrical System reported it at a median of 46,560 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
In the early morning hours of october 21st, around 3am, we were woken up by smoke/fire alarms. We started running around our home to identify the cause of the alarm. After about 5 minutes of searching inside the home and finding nothing, we realized that there was some smell of smoke coming from the garage and when the mudroom door which…
2019 Chevrolet Bolt EV · Electrical System · filed with NHTSA Oct 30, 2020
If the car has been operating for long period of time an hour or more when the auto stop kicks on the whole car turns off. Usually at a stop sign or stop light. In the middle of traffic. I have to let it sit off for a couple minutes and restart and jerks hard into gear. . Was told it's the battery fuse block and isn't covered by warranty
2018 Chevrolet Impala · Electrical System · filed with NHTSA Oct 6, 2020
The has as well as mileage is not accurate and it constantly changes even while not driving which is adding more miles to car than actually is and you will never know how much gas you have in car truly which is safety concern especially if you are driving on interstate and can’t tell how much gas you have in car and suddenly run out of…
2018 Chevrolet Sonic · Electrical System · filed with NHTSA Apr 30, 2022
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group207 other manufacturer communications filed against these GM models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| PIT6504 | Service bulletin | Apr 1, 2026 | This preliminary information communicates a normal characteristic where Some customers may comment that they have a " Forward Collision Unav… |
| PIP5601B | Service bulletin | Jul 18, 2025 | This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challe… |
| 22-NA-161 | Service bulletin | May 17, 2025 | This informational bulletin provides information for dealers/technicians on power folding mirrors do not fold at the same speed. |
| 20-NA-051 | Service bulletin | Apr 30, 2025 | This informational bulletin provides information on the Low Cab Forward trucks and the Alpine Radio Exchange Program. |
| 23-NA-158 | Service bulletin | Apr 8, 2025 | This service bulletin provides repair information to correct a customer concern of Radio Software issues. Releasing software Version 170.5.1… |
| 22-NA-096 | Service bulletin | Mar 29, 2025 | This informational bulletin provides information for dealers/technicians on Customer Education Bulletin for Google Built In Radio. |
| 17-NA-073 | Service bulletin | Mar 5, 2025 | This warranty administration bulletin provides policy information with the field action courtesy transportation policy. |
| 21-NA-091 | Service bulletin | Dec 21, 2024 | This service bulletin provides information for customers/dealers/technicians on Normal Camera Display Operation - Flashing Diamond - Spot… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, Buick and Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM 17-NA-331 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 17-NA-331 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 17-NA-331 cover?
The manufacturer filed it against 42 model years across 3 brands (Chevrolet, Buick and Cadillac): 2018 Buick Enclave, 2018 Buick LaCrosse, 2020 Buick Regal, 2019 Buick Regal, 2018 Buick Regal, 2018 Cadillac ATS and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.