Ford bulletin SSM 52722
What it saysSome 2019-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various FordPass/LincolnWay connectivity concerns including but not limited to: missing activation prompt (pop-up) on the vehicle's center… NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Jul 16, 2024, received Aug 6, 2024. It names 71 model years across Ford and Lincoln (2019–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Ford · Lincoln.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2019-2024 Ford and Lincoln vehicles equipped with SYNC3 may experience various FordPass/LincolnWay connectivity concerns including but not limited to: missing activation prompt (pop-up) on the vehicle's center display screen when attempting to activate vehicle through FordPass/LincolnWay, incorrect location/global positioning system (GPS) reported through FordPass/LincolnWay, problems with remote commands being performed through FordPass/LincolnWay, incorrect data/information reported on FordPass/LincolnWay. These symptoms will be accompanied by diagnostic trouble code (DTC) B156D:89 in the TCU. This may be due the accessory protocol interface module (APIM) software
Trouble codes it names: B156D
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 52722 | Service bulletin | Jul 16, 2024 | 11005746 | PDF, 50 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themFord 55 model years
and 12 more on this site: 2022 Ford Ranger, 2021 Ford Ranger, 2020 Ford Ranger, 2019 Ford Ranger, 2024 Ford Transit, 2023 Ford Transit, 2022 Ford Transit, 2021 Ford Transit, 2020 Ford Transit, 2021 Ford Transit Connect, 2020 Ford Transit Connect, 2019 Ford Transit Connect.
Also filed against model years this site has no page for: 2020 Ford F-550 SD; 2021 Ford F-550 SD; 2022 Ford F-550 SD.
Lincoln 16 model years
and 8 more on this site: 2021 Lincoln Corsair, 2020 Lincoln Corsair, 2020 Lincoln MKZ, 2019 Lincoln MKZ, 2020 Lincoln Nautilus, 2019 Lincoln Nautilus, 2021 Lincoln Navigator, 2020 Lincoln Navigator.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 68 model years this bulletin names have filed 15,595 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford and Lincoln, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 52722 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 52722 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 52722 cover?
The manufacturer filed it against 71 model years across 2 brands (Ford and Lincoln): 2023 Ford Bronco Sport, 2022 Ford Bronco Sport, 2021 Ford Bronco Sport, 2022 Ford EcoSport, 2021 Ford EcoSport, 2020 Ford EcoSport and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.