GM bulletin PIT5985H
What it saysThis Preliminary information communicates diagnostic tips on how to resolve a issues with vehicles that will not power up after a can bus 2 issue, lightning strike, or a failed over the air update. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Jan 10, 2025, received Jan 20, 2025. It names 70 model years across Chevrolet, GMC, Buick and Cadillac (2020–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC · Buick · Cadillac.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis Preliminary information communicates diagnostic tips on how to resolve a issues with vehicles that will not power up after a can bus 2 issue, lightning strike, or a failed over the air update.
Trouble codes it names: U1962 all 1 read from the document itself; NHTSA’s summary names none
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PIT5985H | Service bulletin | Jan 10, 2025 | 11012966 | PDF, 39 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 28 model years
Also filed against model years this site has no page for: 2025 Chevrolet Brightdrop 400; 2025 Chevrolet Brightdrop 600.
GMC 16 model years
and 1 more on this site: 2025 GMC Terrain.
Also filed against model years this site has no page for: 2022 GMC Hummer EV Pickup.
Buick 6 model years
Cadillac 20 model years
and 12 more on this site: 2023 Cadillac CT5, 2022 Cadillac CT5, 2021 Cadillac CT5, 2020 Cadillac CT5, 2024 Cadillac Escalade, 2023 Cadillac Escalade, 2022 Cadillac Escalade, 2021 Cadillac Escalade, 2025 Cadillac Lyriq, 2024 Cadillac Lyriq, 2023 Cadillac Lyriq, 2025 Cadillac XT4.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 67 model years this bulletin names have filed 6,823 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, GMC, Buick and Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM PIT5985H a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PIT5985H repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does PIT5985H cover?
The manufacturer filed it against 70 model years across 4 brands (Chevrolet, GMC, Buick and Cadillac): 2025 Buick Enclave, 2025 Buick Envision, 2024 Buick Envision, 2023 Buick Envision, 2022 Buick Envision, 2021 Buick Envision and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.