Mercedes-Benz bulletin LI82.85-P-078473
What it saysComplaint After a control unit replacement of "N112/9 - control unit for telematics services (HERMES)" or the "N112/2 - control unit for telematics services (RAMSES)", the Digital Extras (previously Mercedes me) cannot… NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service bulletin dated Nov 20, 2024, received Oct 9, 2024, about the electrical system — 2 documents under this number. It names 137 model years (2016–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationComplaint After a control unit replacement of "N112/9 - control unit for telematics services (HERMES)" or the "N112/2 - control unit for telematics services (RAMSES)", the Digital Extras (previously Mercedes me) cannot be activated. The DTC B15CE00 is active or active+saved. In vehicles with "N112/9 - control unit for telematics services (HERMES)": • The message "SOS - service not activated" permanently lights up in the instrument cluster AND the actual value "Error when replacing certificate (CEP.36)" is displayed in the actual values for the activation status under "Registration status" (see picture 1). • In the control unit log of the "N112/9 - control unit for telematics services (HERMES)", the registration error "CEP Invalid VIN/UniqueID combination" is displayed. In vehicles with "N112/2 - control unit for telematics services (RAMSES)": • The actual value "Error when replacing certificate (CEP.36)" is displayed in the actual values for the activation status under "Registration status" (see picture 1). • In the control unit log of the "N112/2 - control unit for telematics services (RAMSES)", the registration error "CEP_ VIN_UNIQUEID_INVALID" is displayed. The emergency call is not impaired. Cause In the event of a control unit replacement, sporadic problems in the back end could result in data from the new control unit not being updated in the back end system. Remedy Please create a TIPS case. In some cases, the problem rectifies itself on its own after a little while.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| LI82.85-P-078473 | Service bulletin | Nov 20, 2024 | 11010755 | PDF, 81 KB |
| LI82.85-P-078473 | Service bulletin | Oct 3, 2024 | 11008880 | PDF, 81 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themand 85 more on this site: 2018 Mercedes-Benz E-Class, 2017 Mercedes-Benz E-Class, 2016 Mercedes-Benz E-Class, 2024 Mercedes-Benz EQB, 2023 Mercedes-Benz EQB, 2022 Mercedes-Benz EQB, 2025 Mercedes-Benz EQE, 2024 Mercedes-Benz EQE, 2023 Mercedes-Benz EQE, 2025 Mercedes-Benz EQS, 2024 Mercedes-Benz EQS, 2023 Mercedes-Benz EQS, 2022 Mercedes-Benz EQS, 2024 Mercedes-Benz G-Class, 2023 Mercedes-Benz G-Class, 2022 Mercedes-Benz G-Class, 2021 Mercedes-Benz G-Class, 2020 Mercedes-Benz G-Class, 2019 Mercedes-Benz G-Class, 2018 Mercedes-Benz G-Class, 2017 Mercedes-Benz G-Class, 2016 Mercedes-Benz G-Class, 2016 Mercedes-Benz GL-Class, 2025 Mercedes-Benz GLA-Class, 2024 Mercedes-Benz GLA-Class, 2023 Mercedes-Benz GLA-Class, 2022 Mercedes-Benz GLA-Class, 2021 Mercedes-Benz GLA-Class, 2020 Mercedes-Benz GLA-Class, 2019 Mercedes-Benz GLA-Class, 2018 Mercedes-Benz GLA-Class, 2017 Mercedes-Benz GLA-Class, 2016 Mercedes-Benz GLA-Class, 2025 Mercedes-Benz GLB-Class, 2024 Mercedes-Benz GLB-Class, 2023 Mercedes-Benz GLB-Class, 2022 Mercedes-Benz GLB-Class, 2021 Mercedes-Benz GLB-Class, 2020 Mercedes-Benz GLB-Class, 2024 Mercedes-Benz GLC-Class, 2023 Mercedes-Benz GLC-Class, 2022 Mercedes-Benz GLC-Class, 2021 Mercedes-Benz GLC-Class, 2020 Mercedes-Benz GLC-Class, 2019 Mercedes-Benz GLC-Class, 2018 Mercedes-Benz GLC-Class, 2017 Mercedes-Benz GLC-Class, 2016 Mercedes-Benz GLC-Class, 2025 Mercedes-Benz GLE-Class, 2024 Mercedes-Benz GLE-Class, 2023 Mercedes-Benz GLE-Class, 2022 Mercedes-Benz GLE-Class, 2021 Mercedes-Benz GLE-Class, 2020 Mercedes-Benz GLE-Class, 2019 Mercedes-Benz GLE-Class, 2018 Mercedes-Benz GLE-Class, 2017 Mercedes-Benz GLE-Class, 2016 Mercedes-Benz GLE-Class, 2024 Mercedes-Benz GLS-Class, 2023 Mercedes-Benz GLS-Class, 2022 Mercedes-Benz GLS-Class, 2021 Mercedes-Benz GLS-Class, 2020 Mercedes-Benz GLS-Class, 2019 Mercedes-Benz GLS-Class, 2018 Mercedes-Benz GLS-Class, 2017 Mercedes-Benz GLS-Class, 2016 Mercedes-Benz GLS-Class, 2024 Mercedes-Benz S-Class, 2023 Mercedes-Benz S-Class, 2022 Mercedes-Benz S-Class, 2021 Mercedes-Benz S-Class, 2020 Mercedes-Benz S-Class, 2019 Mercedes-Benz S-Class, 2018 Mercedes-Benz S-Class, 2017 Mercedes-Benz S-Class, 2016 Mercedes-Benz S-Class, 2024 Mercedes-Benz SL-Class, 2023 Mercedes-Benz SL-Class, 2022 Mercedes-Benz SL-Class, 2020 Mercedes-Benz SLC-Class, 2019 Mercedes-Benz SLC-Class, 2018 Mercedes-Benz SLC-Class, 2017 Mercedes-Benz SLC-Class, 2016 Mercedes-Benz SLC-Class, 2016 Mercedes-Benz SLK-Class.
Also filed against model years this site has no page for: 2022 Mercedes-Benz AMG C63 S; 2024 Mercedes-Benz AMG C63 S E; 2022 Mercedes-Benz AMG E63S; 2024 Mercedes-Benz AMG SL63 S E; 2020 Mercedes-Benz EQC 400; 2017 Mercedes-Benz GL350; 2017 Mercedes-Benz GL450; 2017 Mercedes-Benz GL550; 2024 Mercedes-Benz Redundant EQE 350; 2023 Mercedes-Benz Redundant EQE 350 4MATIC; 2023 Mercedes-Benz Redundant EQS 450; 2024 Mercedes-Benz Redundant EQS 450.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 125 model years this bulletin names have filed 4,358 complaints with NHTSA since 2015. 862 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2020 Mercedes-Benz GLE-Class, the 13 owners who gave an odometer reading for Electrical System reported it at a median of 6,615 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
During regular use my 2023, Mercedes Cla 250, had a fault in the instrument display in which the display shut off completely. Only the media display remained on, however the media display is completely useless in this scenario, only the instrument display can show the speed in which the vehicle is traveling and the Rpm range in which the…
2023 Mercedes-Benz CLA-Class · Electrical System · filed with NHTSA Oct 3, 2025 · ODI 11691317
My mom and I were in her car brand new Mercedes adaptive cruise was on the car started to act up with all the warning lights again, which shut all safety systems down air back seatbelts, adaptive cruise, Tronics and the engine wall between 18 wheeler and the freeway wall slammed the vehicle into the freeway hall causing about $5000 worth…
2023 Mercedes-Benz SL-Class · Electrical System · filed with NHTSA Jan 21, 2025 · ODI 11637467
The contact owns a 2020 Mercedes-Benz CLS450. The contact received notification of NHTSA Campaign Number: 22V533000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2020 Mercedes-Benz CLS-Class · Electrical System · filed with NHTSA Aug 24, 2022 · ODI 11481015
In depth: 2023 Mercedes-Benz EQB electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group302 other manufacturer communications filed against these Mercedes-Benz models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Mercedes-Benz list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI47.70-P-079912 | Service bulletin | Sep 29, 2026 | Complaint Vehicle will not start after DC charging Warning in the instrument cluster related to High‑voltage on board electrical system The… |
| LI46.00-P-081006 | Service bulletin | Sep 29, 2026 | Complaint The vehicle pulls to the left or right. Cause In vehicles with Car Package Release "CPR" 2.1.0 or prior, the calibration value for… |
| LI54.71-P-080956 | Service bulletin | Sep 25, 2026 | Complaint 174 with MB. OS 2.1.1 ‑ Driver Assistance System Limited in Instrument Cluster and Does Not Self‑Extinguish. When vehicle is shut… |
| ANN - Tech. Aware. G580e | Other | Sep 21, 2026 | Tech. Awareness: G580e 465.600/465.601 - ISU For Model G580e 465.600/465.601 - Please be aware that initial start up of N147/10n1, N147/10n2… |
| LI54.30-P-080963 | Service bulletin | Sep 17, 2026 | Complaint Issue after OTA Update IC Odometer Reading blank("_ _ _ _") IC Maintanence data unavailable Cause OTA Update E61.0 Remedy In the I… |
| LI54.10-P-080684 | Service bulletin | Sep 17, 2026 | Complaint When disconnecting or connecting the charging connector, the charging socket flashes red and red warning messages are displayed in… |
| LI82.60-P-080383 | Service bulletin | Sep 15, 2026 | Complaint Radio station cover art does not refresh when switching stations. The UI continues to show the old station’s artwork instead of up… |
| NCU - 2026090001 | Service campaign | Sep 11, 2026 | Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the control unit software for… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz LI82.85-P-078473 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the LI82.85-P-078473 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mercedes-Benz warranty extension on file lists the ones Mercedes-Benz has filed.
Which vehicles does LI82.85-P-078473 cover?
The manufacturer filed it against 137 model years: 2022 Mercedes-Benz A-Class, 2021 Mercedes-Benz A-Class, 2020 Mercedes-Benz A-Class, 2019 Mercedes-Benz A-Class, 2024 Mercedes-Benz AMG GT, 2021 Mercedes-Benz AMG GT and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.