Ford bulletin SSM 50975
What it saysSome 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Jul 29, 2022, received Aug 2, 2022, about the electrical system. It names 90 model years (2017–2022). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2017-2022 Ford/Lincoln customers may experience a notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 50975 | Service bulletin | Jul 29, 2022 | 10217028 | PDF, 99 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themand 44 more on this site: 2020 Ford F-350 Super Duty, 2019 Ford F-350 Super Duty, 2018 Ford F-350 Super Duty, 2017 Ford F-350 Super Duty, 2022 Ford F-450 Super Duty, 2021 Ford F-450 Super Duty, 2020 Ford F-450 Super Duty, 2019 Ford F-450 Super Duty, 2018 Ford F-450 Super Duty, 2017 Ford F-450 Super Duty, 2019 Ford Fiesta, 2018 Ford Fiesta, 2017 Ford Fiesta, 2019 Ford Flex, 2018 Ford Flex, 2017 Ford Flex, 2018 Ford Focus, 2017 Ford Focus, 2020 Ford Fusion, 2019 Ford Fusion, 2018 Ford Fusion, 2017 Ford Fusion, 2022 Ford GT, 2021 Ford GT, 2020 Ford GT, 2019 Ford GT, 2018 Ford GT, 2017 Ford GT, 2022 Ford Maverick, 2022 Ford Mustang, 2021 Ford Mustang, 2020 Ford Mustang, 2019 Ford Mustang, 2018 Ford Mustang, 2017 Ford Mustang, 2022 Ford Mustang Mach-E, 2021 Ford Mustang Mach-E, 2022 Ford Ranger, 2021 Ford Ranger, 2020 Ford Ranger, 2019 Ford Ranger, 2019 Ford Taurus, 2018 Ford Taurus, 2017 Ford Taurus.
Also filed against model years this site has no page for: 2017 Ford F-53; 2018 Ford F-53; 2019 Ford F-53; 2020 Ford F-53; 2021 Ford F-53; 2022 Ford F-53.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 84 model years this bulletin names have filed 37,331 complaints with NHTSA since 2015. 3,548 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2017 Ford Fusion, the 92 owners who gave an odometer reading for Electrical System reported it at a median of 29,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
This vehicle is equipped with a feature that shuts the engine and ignition off after 30 minutes of idle without driver interaction. These vehicles have "up-fitter switches" which can be tied to things like auxiliary warning lights. When the vehicle shuts down, the headlights/tail lights turn off as well as power to any auxiliary loads.
2018 Ford F-350 Super Duty · Electrical System · filed with NHTSA Mar 14, 2019 · ODI 11186789
Ford is aware of a design defect that causes the vct system to wear out within a short amount of time in brand new expeditions. When the vct system wears out, the vehicle immediately transitions into "limp mode" , which causes the vehicle to immediately (unsafely) decelerate to a speed of 15mph (or less on hills), creating dangerous…
2019 Ford Expedition · Electrical System · filed with NHTSA Nov 24, 2020 · ODI 11376121
The contact owns a 2019 Ford Explorer. The contact stated while driving at various speeds, the horn failed to work when depressed. The contact stated no warning light was illuminated. The vehicle was not taken to a local dealer or an independent mechanic for diagnosis or repairs. The manufacturer had not been informed of the failure.
2019 Ford Explorer · Electrical System · filed with NHTSA Mar 26, 2021 · ODI 11404975
In depth: 2022 Ford Bronco Sport electrical problems → · 2021 Ford Bronco Sport electrical problems → · 2018 Ford Escape electrical problems → · 2017 Ford Escape electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group523 other manufacturer communications filed against these Ford models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB 26-2449 | Service bulletin | Oct 22, 2026 | This bulletin supersedes 26-2428. Reason for update: to update the Service Procedure to remove the fuel tank isolation valve replacement and… |
| SSM 55262 | Service bulletin | Oct 22, 2026 | Some 2027 Expedition/Navigator vehicles equipped with power running boards built on or before 13-Sep-2026 may exhibit an intermittent condit… |
| 26-2431 v2 | Service bulletin | Oct 22, 2026 | This bulletin supersedes 26-2226. Reason for update: update the Service procedure for 2021-2022 F-150 3.5L EcoBoost vehicles with new Ford D… |
| TSB 26-2439 | Service bulletin | Oct 21, 2026 | Some of the vehicles listed in the Model statement above may exhibit the HVAC (heating, ventilation, and air conditioning) and radio system… |
| SSM 55258 | Service bulletin | Oct 19, 2026 | Some 2025-2027 Expedition/Navigator vehicles may exhibit an intermittent electronic static/buzzing/screeching/humming noise from the front a… |
| SSM 55256 | Service bulletin | Oct 16, 2026 | Some 2024-2026 Nautilus and 2025-2027 Explorer/Aviator vehicles equipped with power folding mirrors may exhibit concerns with the auto foldi… |
| SSM 55255 | Service bulletin | Oct 15, 2026 | Some 2024-2026 F-Super Duty vehicles equipped with a 360-degree camera may exhibit a distorted or corrupted 360-degree camera image in the c… |
| TSB 26-2442 | Service bulletin | Oct 14, 2026 | This bulletin supersedes 26-2297. Reason for update: Add 2022-2025 Transit vehicles. Some of the vehicles listed in the model statement abov… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 50975 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 50975 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 50975 cover?
The manufacturer filed it against 90 model years: 2022 Ford Bronco, 2021 Ford Bronco, 2022 Ford Bronco Sport, 2021 Ford Bronco Sport, 2018 Ford C-MAX, 2017 Ford C-MAX and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.