Ford bulletin SSM 50975
Ford filed this with NHTSA as a service bulletin dated Jul 29, 2022, received Aug 2, 2022, about the electrical system. It names 90 model years (2017–2022). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome 2017-2022 Ford/Lincoln customers may experience a notification in the FordPassÃÂî/LincolnWayÃÂî app indicating Vehicle Has Entered Deep Sleep Mode. This occurs when the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module (BCM) 12 volt battery state of charge (SOC) drops below 50%. A warning may also set if the telematic control unit (TCU) has received an over the air update. The TCU powers down all communication when in this mode and app features are disabled. Manually start the vehicle to wake if from mode. More information is located in the app under: Account > Help > search 'Deep Sleep' in the entry box. If the condition remains, check the BCM 12v SOC. If the SOC does not change after charging the battery or after BMS reset is performed, continue with normal battery and/or BMS sensor diagnostics.
Document filed under this number
| Document | Kind | Dated | NHTSA id |
|---|---|---|---|
| SSM 50975 | Service bulletin | Jul 29, 2022 | 10217028 |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5; the full text comes from the manufacturer or a dealer. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. Quote it at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themand 44 more model years on this site.
Also filed against model years this site has no page for: 2017 Ford F-53; 2018 Ford F-53; 2019 Ford F-53; 2020 Ford F-53; 2021 Ford F-53; 2022 Ford F-53.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 50975 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 50975 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 50975 cover?
The manufacturer filed it against 90 model years: 2022 Ford Bronco, 2021 Ford Bronco, 2022 Ford Bronco Sport, 2021 Ford Bronco Sport, 2018 Ford C-MAX, 2017 Ford C-MAX and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.