Nissan bulletin NTB23-018E
What it saysSOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. NHTSA’s full summary ↓
Nissan filed this with NHTSA as a service bulletin dated Aug 16, 2023, received Sep 9, 2023, about the equipment. It names 110 model years (2016–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWhat it applies to, as the document itself states it — the build window in the manufacturer’s own words, read by machine from the PDF NHTSA serves. The build date is on the certification label in the driver’s door jamb; the dealer settles a borderline vehicle by its VIN.
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| NTB23-018E | Service bulletin | Aug 16, 2023 | 10242148 | PDF, 1,703 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themand 67 more on this site: 2016 Nissan Maxima, 2023 Nissan Murano, 2022 Nissan Murano, 2021 Nissan Murano, 2020 Nissan Murano, 2019 Nissan Murano, 2018 Nissan Murano, 2017 Nissan Murano, 2016 Nissan Murano, 2021 Nissan NV, 2020 Nissan NV, 2019 Nissan NV, 2018 Nissan NV, 2017 Nissan NV, 2016 Nissan NV, 2021 Nissan NV200, 2020 Nissan NV200, 2019 Nissan NV200, 2018 Nissan NV200, 2017 Nissan NV200, 2016 Nissan NV200, 2023 Nissan Pathfinder, 2022 Nissan Pathfinder, 2020 Nissan Pathfinder, 2019 Nissan Pathfinder, 2018 Nissan Pathfinder, 2017 Nissan Pathfinder, 2023 Nissan Rogue, 2022 Nissan Rogue, 2021 Nissan Rogue, 2020 Nissan Rogue, 2019 Nissan Rogue, 2018 Nissan Rogue, 2017 Nissan Rogue, 2016 Nissan Rogue, 2022 Nissan Rogue Sport, 2021 Nissan Rogue Sport, 2020 Nissan Rogue Sport, 2019 Nissan Rogue Sport, 2023 Nissan Sentra, 2022 Nissan Sentra, 2021 Nissan Sentra, 2020 Nissan Sentra, 2019 Nissan Sentra, 2018 Nissan Sentra, 2017 Nissan Sentra, 2016 Nissan Sentra, 2023 Nissan Titan, 2022 Nissan Titan, 2021 Nissan Titan, 2020 Nissan Titan, 2019 Nissan Titan, 2018 Nissan Titan, 2017 Nissan Titan, 2023 Nissan Titan XD, 2022 Nissan Titan XD, 2021 Nissan Titan XD, 2020 Nissan Titan XD, 2016 Nissan Titan XD, 2023 Nissan Versa, 2022 Nissan Versa, 2021 Nissan Versa, 2020 Nissan Versa, 2019 Nissan Versa, 2018 Nissan Versa, 2017 Nissan Versa, 2016 Nissan Versa.
Also filed against model years this site has no page for: 2022 Nissan Redundant Altima; 2023 Nissan Redundant Altima; 2023 Nissan Redundant Kicks.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 107 model years this bulletin names have filed 11,210 complaints with NHTSA since 2015. 2,173 of them name Electrical System, Equipment — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2018 Nissan Rogue, the 65 owners who gave an odometer reading for Electrical System reported it at a median of 22,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
Purchased from Nissan of newnan, in october of 2016 Sentra - while driving the car it started hesitating before picking up any speed from a stopped position, while trying to accelerate, then check engine light came on, pulled over to read the manual and it stated to check the gas cap, it was not on tight so I removed it a placed it back…
2016 Nissan Sentra · Electrical System · filed with NHTSA Feb 13, 2018 · ODI 11072806
The contact owns a 2022 Nissan Armada. The contact stated that the vehicle had experienced abnormal battery drain, and the vehicle failed to immediately start. The contact stated that the ABS warning light was illuminated during the failure. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure.
2022 Nissan Armada · Electrical System · filed with NHTSA Aug 19, 2026 · ODI 11758029
I bought my 2023 Pathfinder FWD brand new in September, 2023. First few days I bought it it would switch to neutral or cut off while sitting at a light. It is now December and the ac/heater when on full blast reduces to mild on it own, the remote start no longer sets car temp based on outside time, the light in car doesn't come on when…
2023 Nissan Pathfinder · Electrical System · filed with NHTSA Dec 13, 2023 · ODI 11559924
In depth: 2019 Nissan Altima electrical problems → · 2022 Nissan Leaf electrical problems → · 2020 Nissan Leaf electrical problems → · 2019 Nissan Leaf electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group7 other manufacturer communications filed against these Nissan models under the same component group (equipment), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| NTB23-018G | Service bulletin | Feb 22, 2024 | SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment… |
| NTB23-004A | Service bulletin | Feb 6, 2024 | MISSING OR CORRUPTED MAP DATA This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions o… |
| NTB20-080D | Service bulletin | Jan 29, 2024 | SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY below. Please discard previous versions of… |
| NTB23-012A | Service bulletin | Jul 5, 2023 | SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been superseded by: NTB23-018 SOFTWARE UPDATE FOR INFOTAINMENT ISSUES Please… |
| PC982 2022-2023 | Service bulletin | Jun 22, 2023 | Automatic Park Function Voluntary Service Campaign *****Dealer Announcement***** Nissan is conducting a service campaign on certain spe… |
| NTB22-103A | Service bulletin | May 26, 2023 | INFOTAINMENT CONTROL UNIT REPLACEMENT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Pleas… |
| PC928_PC975 2022 | Service bulletin | May 24, 2023 | Trailer Hitch Owner’s Manual Supplement & Label Voluntary Service Campaign *****Dealer Announcement***** Nissan is conducting a service… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Nissan, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Nissan NTB23-018E a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the NTB23-018E repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does NTB23-018E cover?
The manufacturer filed it against 110 model years: 2021 Nissan Altima, 2020 Nissan Altima, 2019 Nissan Altima, 2018 Nissan Altima, 2017 Nissan Altima, 2016 Nissan Altima and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone. The document itself sets the build window: built on or before 3 Jan 2016; built on or after 4 Jan 2016 — the build date is on the certification label in the driver’s door jamb.