Nissan bulletin NTB23-012A
What it saysSOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been superseded by: NTB23-018 SOFTWARE UPDATE FOR INFOTAINMENT ISSUES Please discard previous versions of this bulletin. NHTSA’s full summary ↓
Nissan filed this with NHTSA as a service bulletin dated Jul 5, 2023, received Aug 8, 2023, about the equipment. It names 2 model years (2022–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been superseded by: NTB23-018 SOFTWARE UPDATE FOR INFOTAINMENT ISSUES Please discard previous versions of this bulletin.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| NTB23-012A | Service bulletin | Jul 5, 2023 | 10240539 | PDF, 88 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 244 complaints with NHTSA since 2015. 44 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
I bought my 2023 Pathfinder FWD brand new in September, 2023. First few days I bought it it would switch to neutral or cut off while sitting at a light. It is now December and the ac/heater when on full blast reduces to mild on it own, the remote start no longer sets car temp based on outside time, the light in car doesn't come on when…
2023 Nissan Pathfinder · Electrical System · filed with NHTSA Dec 13, 2023 · ODI 11559924
7/7/22. Per my wife - difficulty starting car. Sounded like battery was dead. It would click and try to start. Finally got it started, put into reverse, and felt some resistance like brake was on but it wasn’t. Put car in drive and it seemed okay. Had to wait for traffic at about roundabout and the car shifted into neutral.
2022 Nissan Pathfinder · Electrical System · filed with NHTSA Jul 16, 2022 · ODI 11474251
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group4 other manufacturer communications filed against the Nissan Pathfinder under the same component group (equipment), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| NTB23-018G | Service bulletin | Feb 22, 2024 | SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin is no longer active. To access infotainment software updates via the Infotainment… |
| NTB23-004A | Service bulletin | Feb 6, 2024 | MISSING OR CORRUPTED MAP DATA This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions o… |
| NTB23-018E | Service bulletin | Aug 16, 2023 | SOFTWARE UPDATE FOR INFOTAINMENT ISSUES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous… |
| NTB22-103A | Service bulletin | May 26, 2023 | INFOTAINMENT CONTROL UNIT REPLACEMENT SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Pleas… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Nissan, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Nissan NTB23-012A a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the NTB23-012A repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does NTB23-012A cover?
The manufacturer filed it against 2 model years: 2023 Nissan Pathfinder, 2022 Nissan Pathfinder. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.