Ford bulletin SSM 54137
What it saysVarious 2021-2025 Ford and Lincoln vehicles equipped with the rear camera on demand feature may exhibit "Please Check Surroundings For Safety" or "Full View Not Available" messages when the rear camera button is pressed… NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated Aug 14, 2025, received Aug 19, 2025, about the visibility/wiper. It names 72 model years across Ford and Lincoln (2021–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Ford · Lincoln.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationVarious 2021-2025 Ford and Lincoln vehicles equipped with the rear camera on demand feature may exhibit "Please Check Surroundings For Safety" or "Full View Not Available" messages when the rear camera button is pressed and the vehicle is not in reverse. Inform customers this condition is considered normal operation and does not affect vehicle durability because the full rear view camera image can only be shown when the vehicle is in reverse. No additional diagnosis or service is required for this condition.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM 54137 | Service bulletin | Aug 14, 2025 | 11021975 | PDF, 67 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themFord 55 model years
and 11 more on this site: 2025 Ford Maverick, 2024 Ford Maverick, 2023 Ford Maverick, 2022 Ford Maverick, 2025 Ford Ranger, 2024 Ford Ranger, 2025 Ford Transit, 2024 Ford Transit, 2023 Ford Transit, 2022 Ford Transit, 2021 Ford Transit.
Also filed against model years this site has no page for: 2022 Ford F-550 SD; 2023 Ford F-550 SD; 2024 Ford F-550 SD; 2025 Ford F-550 SD.
Lincoln 17 model years
and 9 more on this site: 2022 Lincoln Corsair, 2021 Lincoln Corsair, 2023 Lincoln Nautilus, 2022 Lincoln Nautilus, 2021 Lincoln Nautilus, 2025 Lincoln Navigator, 2024 Lincoln Navigator, 2023 Lincoln Navigator, 2022 Lincoln Navigator.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 68 model years this bulletin names have filed 9,295 complaints with NHTSA since 2015. 365 of them name Visibility/Wiper — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2021 Ford F-150, the 36 owners who gave an odometer reading for Visibility/Wiper reported it at a median of 39,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The contact owns a 2025 Lincoln Aviator. The contact stated that the front passenger's side window failed to roll up or down as needed. The contact stated that the front driver's side window motor was previously replaced due to the same failure. The vehicle was taken to the dealer; however, the vehicle was not yet diagnosed or repaired.
2025 Lincoln Aviator · Visibility/Wiper · filed with NHTSA Aug 18, 2026
Front panel of the sunroof randomly shattered after closing the door to enter. The truck was in park. Ford says it must’ve been a rock or damage to it since glass doesn’t randomly shatter but there wasn’t any. Truck is less than a year old and 10,000 miles. Truck is currently at the dealership while I figure out options/warranties.
2024 Ford F-150 · Visibility/Wiper · filed with NHTSA Aug 20, 2025
The AUTOSENSE wiper function has been erratic & not working properly since my Aviator was a yr old (2022). None of the Autosense wiper stalk positions worked correctly to clear the windshield enough for safe visability. I had dealer check this problem 3 times in 2023 & 2024 & they indicated no problem was found & no codes appeared.
2022 Lincoln Aviator · Visibility/Wiper · filed with NHTSA Aug 19, 2025
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group54 other manufacturer communications filed against these Ford models under the same component group (visibility/wiper), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SSM 55186 | Service bulletin | Sep 18, 2026 | Some 2026 Explorer vehicles may exhibit wind noise and/or water intrusion from the panoramic roof panel glass seal. Inspection may find that… |
| SSM 55093 | Service bulletin | Aug 14, 2026 | Some 2021-2026 F-150 vehicles may exhibit a concern of the windshield wipers not parking in the correct position on the windshield and/or ov… |
| SSM 55081 | Service bulletin | Aug 13, 2026 | Some 2024 Nautilus vehicles built on or before 23-Jan-2024 may exhibit a condition where the rear door power windows are locked when the chi… |
| SSM 55069 | Service bulletin | Aug 5, 2026 | Some 2020-2025 Explorer vehicles equipped with a power roof opening panel may exhibit a sunshield with localized bunching or binding/inopera… |
| SSM 54979 | Service bulletin | Jul 1, 2026 | Some 2023-2025 Mustang Mach-E and 2024-2026 F-Super Duty vehicles equipped with a 360-degree camera may exhibit a distorted or corrupted 360… |
| 26U03 | Other | Jun 15, 2026 | Recommended Repair Prior to Sale Update Prior to Sale 26U03 Certain 2025-2026 Model Year Expedition and Navigator Vehicles Driver Door Modul… |
| 26N09 | Other | Jun 11, 2026 | Customer Satisfaction Program 26N09 Certain 2020 Model Year Escape, 2020-2021 Corsair, 2020-2021 Aviator, and 2020- 2021 and 2023 Explorer V… |
| SSM 54829 | Service bulletin | May 16, 2026 | Some 2024-2026 Nautilus and 2025-2026 Explorer/Aviator vehicles equipped with power autofold exterior mirrors may exhibit concerns with the… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford and Lincoln, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SSM 54137 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM 54137 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM 54137 cover?
The manufacturer filed it against 72 model years across 2 brands (Ford and Lincoln): 2025 Ford Bronco Sport, 2024 Ford Bronco Sport, 2023 Ford Bronco Sport, 2022 Ford Bronco Sport, 2021 Ford Bronco Sport, 2024 Ford Edge and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.