GM bulletin PIT6368E
What it saysThis Preliminary information communicates an issue with the virtual garage door opener not programming to a garage opener. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Sep 28, 2026, received Oct 2, 2026. It names 53 model years across Chevrolet, GMC, Buick and Cadillac (2024–2027). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC · Buick · Cadillac.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis Preliminary information communicates an issue with the virtual garage door opener not programming to a garage opener. Engineering is working on a new module.
Trouble codes it names: U118B all 1 read from the document itself; NHTSA’s summary names none
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PIT6368E | Service bulletin | Sep 28, 2026 | 11037797 | PDF, 114 KB |
What the document itself lists
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 6486308 | Perform a reset of the Garage Door Opener Transmitter by cycling Fuse | 0.4 hrs |
Read by machine from the document NHTSA serves (2 pages), read Oct 4, 2026. A part number is shown only where it matches GM’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 20 model years
GMC 16 model years
Also filed against model years this site has no page for: 2027 GMC Sierra EV.
Buick 4 model years
Cadillac 13 model years
and 5 more on this site: 2027 Cadillac Optiq, 2026 Cadillac Optiq, 2025 Cadillac Optiq, 2027 Cadillac Vistiq, 2026 Cadillac Vistiq.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 52 model years this bulletin names have filed 3,528 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, GMC, Buick and Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM PIT6368E a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PIT6368E repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does PIT6368E cover?
The manufacturer filed it against 53 model years across 4 brands (Chevrolet, GMC, Buick and Cadillac): 2027 Buick Enclave, 2026 Buick Enclave, 2025 Buick Enclave, 2024 Buick Enclave, 2027 Cadillac Escalade, 2026 Cadillac Escalade and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.