GM bulletin 16-NA-361
What it saysThis service bulletin provides service /diagnostic information to aid with a Transmission Harsh 1-2 Shift Upon First Start Up/Shift of the Day Under Light Throttle. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Dec 20, 2023, received Aug 15, 2017, about the power train — 4 documents under this number. It names 91 model years across Chevrolet, GMC and Cadillac (2016–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC · Cadillac.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis service bulletin provides service /diagnostic information to aid with a Transmission Harsh 1-2 Shift Upon First Start Up/Shift of the Day Under Light Throttle.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 16-NA-361 | Service bulletin | Dec 20, 2023 | 10248703 | not found |
| 16-NA-361 | Service bulletin | Oct 19, 2023 | 10245194 | PDF, 72 KB |
| 16-NA-361 | Service bulletin | Jul 21, 2017 | 10126075 | not found |
| 16-NA-361 | Service bulletin | Apr 6, 2017 | 10113994 | not found |
What the document itself lists
The manufacturer titles it “Information on Transmission Harsh 1-2 Shift Upon First Start Up/Shift of the Day Under”.
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 8481038 | Confirmation Verification of First 1-2 Shift of the Day | 0.3 hrs |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches GM’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themChevrolet 39 model years
GMC 28 model years
and 20 more on this site: 2024 GMC Savana, 2023 GMC Savana, 2022 GMC Savana, 2021 GMC Savana, 2020 GMC Savana, 2019 GMC Savana, 2018 GMC Savana, 2017 GMC Savana, 2024 GMC Sierra, 2023 GMC Sierra, 2022 GMC Sierra, 2021 GMC Sierra, 2020 GMC Sierra, 2019 GMC Sierra, 2018 GMC Sierra, 2017 GMC Sierra, 2016 GMC Sierra, 2016 GMC Sierra 2500HD, 2017 GMC Yukon, 2016 GMC Yukon.
Cadillac 24 model years
and 16 more on this site: 2023 Cadillac CT4, 2022 Cadillac CT4, 2021 Cadillac CT4, 2020 Cadillac CT4, 2020 Cadillac CT6, 2019 Cadillac CT6, 2018 Cadillac CT6, 2017 Cadillac CT6, 2016 Cadillac CT6, 2019 Cadillac CTS, 2018 Cadillac CTS, 2017 Cadillac CTS, 2016 Cadillac CTS, 2018 Cadillac CTS-V, 2017 Cadillac Escalade, 2016 Cadillac Escalade.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 91 model years this bulletin names have filed 15,112 complaints with NHTSA since 2015. 3,769 of them name Power Train — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2019 Chevrolet Silverado, the 106 owners who gave an odometer reading for Power Train reported it at a median of 15,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The contact owns a 2020 Cadillac CT6. The contact stated while driving 65 MPH, the transmission seized, and the vehicle was coasted over to the right side of the roadway while waiting for tow service. A dealer as contacted. The vehicle was towed to the dealer where it was diagnosed with transmission failure. The vehicle was not repaired.
2020 Cadillac CT6 · Power Train · filed with NHTSA Jul 15, 2025 · ODI 11673799
The contact owns a 2020 Cadillac CT6. The contact received notification of NHTSA Campaign Number: 25V148000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that while his wife was driving at an undisclosed speed, the vehicle jerked before slamming into gear. No warning lights were illuminated.
2020 Cadillac CT6 · Power Train · filed with NHTSA Jun 17, 2025 · ODI 11667446
I bought my car in sept. 2016 after the first couple of months at random times the transmission makes a boom sound when slowing down from speeds over 55 MPH or during acceleration from stop and go rush hour traffic it's as if the transmission has to catch up with the accelerator. I get monthly diagnostics and nothing shows up as an issue
2016 Chevrolet Camaro · Power Train · filed with NHTSA Mar 19, 2018 · ODI 11080158
In depth: 2017 Chevrolet Camaro transmission and drivetrain problems → · 2019 Chevrolet Colorado transmission and drivetrain problems → · 2018 Chevrolet Colorado transmission and drivetrain problems → · 2017 Chevrolet Colorado transmission and drivetrain problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the power train
Source: same model, same component group180 other manufacturer communications filed against these GM models under the same component group (power train), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N262567720 | Service campaign | Sep 17, 2026 | Certain vehicles may have received transmission mounting bolts that do not meet expected hardness specifications. Loose or failed bolts may… |
| N252502891-01 | Service campaign | Aug 20, 2026 | Certain vehicles may have a condition in which the internal differential nut was cross threaded or missing during assembly. Dealers will rev… |
| N252502890-01 | Service campaign | Aug 20, 2026 | Certain vehicles may have a condition in which the internal differential nut was cross threaded or missing during assembly. Dealers will rev… |
| N242471460-01 | Service campaign | Aug 20, 2026 | Certain vehicles may have been built with an Electric Drive Unit mounting bolt that is too long, causing damage to the Drive Unit case. Deal… |
| N262556930-01 | Service campaign | Jun 17, 2026 | Certain vehicles may have a condition in which the transfer case drive chain sprocket is cracked. Dealers are to replace the transfer case. |
| N262560680 | Service campaign | Jun 10, 2026 | Certain vehicles may have a condition in which the bolts for the transmission control valve body may be loose or missing. Dealers will retor… |
| N262556930 | Service campaign | Jun 2, 2026 | Certain vehicles may have a condition in which the transfer case drive chain sprocket is cracked. Dealers are to replace the transfer case. |
| N252517790 | Service campaign | Oct 14, 2025 | Certain vehicles, equipped with 8L80 or 8L90 Transmissions, may have a condition in which the reaction carrier cracks. Dealers are to replac… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, GMC and Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM 16-NA-361 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 16-NA-361 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does 16-NA-361 cover?
The manufacturer filed it against 91 model years across 3 brands (Chevrolet, GMC and Cadillac): 2019 Cadillac ATS, 2018 Cadillac ATS, 2017 Cadillac ATS, 2016 Cadillac ATS, 2018 Cadillac ATS-V, 2017 Cadillac ATS-V and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.