Volvo service campaign S10303
What it saysVolvo Cars USA LLC and Volvo Car Canada LTD on behalf of the Volvo Car Corporation has decided to launch Service Action S10303 on certain model year 2025 EX90 vehicles. NHTSA’s full summary ↓
Volvo filed this with NHTSA as a service campaign dated Apr 15, 2025, received Mar 27, 2025 — 3 documents under this number. It names 76 model years (2016–2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationVolvo Cars USA LLC and Volvo Car Canada LTD on behalf of the Volvo Car Corporation has decided to launch Service Action S10303 on certain model year 2025 EX90 vehicles. Volvo Car Investigations have identified that there is a pairing issue with the key fob. As a result, there is a possibility that the customer’s key fob is not paired to the vehicle. The corrective action is to download SP Software. S10303 affects 151 vehicles in the U.S and 5 in Canada.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| S10303 | Service campaign | Apr 15, 2025 | 11020438 | |
| S10303 | Service campaign | Feb 21, 2025 | 11016002 | not found |
| S10303 | Service campaign | Feb 13, 2025 | 11015994 | not found |
What the document itself lists
Part the bulletin names
| Part number | Description | Qty |
|---|---|---|
| 32387927 | — | — |
Read by machine from the document NHTSA serves (3 pages), read Sep 30, 2026. A part number is shown only where it matches Volvo’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themand 31 more on this site: 2019 Volvo V90, 2018 Volvo V90, 2017 Volvo V90, 2025 Volvo XC40, 2024 Volvo XC40, 2023 Volvo XC40, 2022 Volvo XC40, 2021 Volvo XC40, 2020 Volvo XC40, 2019 Volvo XC40, 2025 Volvo XC60, 2024 Volvo XC60, 2023 Volvo XC60, 2022 Volvo XC60, 2021 Volvo XC60, 2020 Volvo XC60, 2019 Volvo XC60, 2018 Volvo XC60, 2017 Volvo XC60, 2016 Volvo XC60, 2016 Volvo XC70, 2025 Volvo XC90, 2024 Volvo XC90, 2023 Volvo XC90, 2022 Volvo XC90, 2021 Volvo XC90, 2020 Volvo XC90, 2019 Volvo XC90, 2018 Volvo XC90, 2017 Volvo XC90, 2016 Volvo XC90.
Also filed against model years this site has no page for: 2022 Volvo Duplicate C40BEV; 2023 Volvo Duplicate C40BEV; 2024 Volvo Duplicate C40BEV; 2025 Volvo Duplicate C40BEV; 2024 Volvo NO Such Model Year EX90.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 71 model years this bulletin names have filed 1,567 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volvo, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volvo S10303 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the S10303 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does S10303 cover?
The manufacturer filed it against 76 model years: 2025 Volvo EC40, 2025 Volvo EX30, 2025 Volvo EX40, 2025 Volvo EX90, 2025 Volvo S60, 2024 Volvo S60 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.