Audi bulletin TSB_2038689_10
What it saysThis bulletin provides information when there are noises from the rear of vehicle - securing bump stops. NHTSA’s full summary ↓
Audi filed this with NHTSA as a service bulletin dated Oct 1, 2025, received Nov 8, 2025, about the suspension. It names 173 model years (2020–2026). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis bulletin provides information when there are noises from the rear of vehicle - securing bump stops.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB_2038689_10 | Service bulletin | Oct 1, 2025 | 11025239 |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themand 130 more on this site: 2024 Audi Q3, 2023 Audi Q3, 2022 Audi Q3, 2021 Audi Q3, 2020 Audi Q3, 2026 Audi Q4 e-tron, 2025 Audi Q4 e-tron, 2024 Audi Q4 e-tron, 2023 Audi Q4 e-tron, 2022 Audi Q4 e-tron, 2025 Audi Q5, 2024 Audi Q5, 2023 Audi Q5, 2022 Audi Q5, 2021 Audi Q5, 2020 Audi Q5, 2025 Audi Q6 e-tron, 2026 Audi Q7, 2025 Audi Q7, 2024 Audi Q7, 2023 Audi Q7, 2022 Audi Q7, 2021 Audi Q7, 2020 Audi Q7, 2026 Audi Q8, 2025 Audi Q8, 2024 Audi Q8, 2023 Audi Q8, 2022 Audi Q8, 2021 Audi Q8, 2020 Audi Q8, 2024 Audi Q8 e-tron, 2023 Audi R8, 2022 Audi R8, 2021 Audi R8, 2020 Audi R8, 2026 Audi RS, 2025 Audi RS, 2024 Audi RS, 2023 Audi RS, 2022 Audi RS, 2021 Audi RS, 2020 Audi RS, 2026 Audi RS Q8, 2025 Audi RS Q8, 2024 Audi RS Q8, 2023 Audi RS Q8, 2022 Audi RS Q8, 2021 Audi RS Q8, 2020 Audi RS Q8, 2026 Audi RS e-tron, 2024 Audi RS e-tron GT, 2023 Audi RS e-tron GT, 2022 Audi RS e-tron GT, 2026 Audi S e-tron, 2026 Audi S3, 2025 Audi S3, 2024 Audi S3, 2023 Audi S3, 2022 Audi S3, 2020 Audi S3, 2025 Audi S4, 2024 Audi S4, 2023 Audi S4, 2022 Audi S4, 2021 Audi S4, 2020 Audi S4, 2025 Audi S5, 2024 Audi S5, 2023 Audi S5, 2022 Audi S5, 2021 Audi S5, 2020 Audi S5, 2025 Audi S6, 2024 Audi S6, 2023 Audi S6, 2022 Audi S6, 2021 Audi S6, 2020 Audi S6, 2025 Audi S7, 2024 Audi S7, 2023 Audi S7, 2022 Audi S7, 2021 Audi S7, 2020 Audi S7, 2026 Audi S8, 2025 Audi S8, 2024 Audi S8, 2023 Audi S8, 2022 Audi S8, 2021 Audi S8, 2020 Audi S8, 2025 Audi SQ5, 2024 Audi SQ5, 2023 Audi SQ5, 2022 Audi SQ5, 2021 Audi SQ5, 2020 Audi SQ5, 2025 Audi SQ6 e-tron, 2026 Audi SQ7, 2025 Audi SQ7, 2024 Audi SQ7, 2023 Audi SQ7, 2022 Audi SQ7, 2021 Audi SQ7, 2020 Audi SQ7, 2026 Audi SQ8, 2025 Audi SQ8, 2024 Audi SQ8, 2023 Audi SQ8, 2022 Audi SQ8, 2021 Audi SQ8, 2020 Audi SQ8, 2024 Audi SQ8 e-tron, 2023 Audi TT, 2022 Audi TT, 2021 Audi TT, 2020 Audi TT, 2022 Audi TT RS, 2021 Audi TTS, 2020 Audi TTS, 2023 Audi TTS Coupe, 2022 Audi TTS Coupe, 2023 Audi e-tron, 2022 Audi e-tron, 2021 Audi e-tron, 2020 Audi e-tron, 2024 Audi e-tron GT, 2023 Audi e-tron GT, 2022 Audi e-tron GT.
Also filed against model years this site has no page for: 2025 Audi E-Tron GT; 2026 Audi E-Tron GT; 2025 Audi S6 Sportback E-Tron.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 170 model years this bulletin names have filed 1,598 complaints with NHTSA since 2015. 11 of them name Suspension — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
During a recent inspection at Audi Chantilly (Virginia), the service department inspected cracked upper control arm bushings in the front suspension that were noted during a recent service to install new tires and perform an alignment (see attached photos. There is cracking and what appears to be some type of fluid leakage).
2023 Audi SQ5 · Suspension · filed with NHTSA Aug 25, 2026 · ODI 11759466
I had owned my car as the first owner. Within the first year of ownership, I experienced my first suspension failure. It happened when I drove my car during an off day to run some errands, driving locally at daytime with normal speeds. Mind you, here in New York, there’s a lot of street cameras.
2023 Audi RS e-tron GT · Suspension · filed with NHTSA Aug 20, 2024 · ODI 11609580
The contact owns a 2021 Audi SQ8. The contact received a recall notification for NHTSA Campaign Number: 21V295000 (Suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2021 Audi SQ8 · Suspension · filed with NHTSA Jun 30, 2021 · ODI 11422997
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the suspension
Source: same model, same component group93 other manufacturer communications filed against these Audi models under the same component group (suspension), newest first. The eight newest are listed; the rest are on the Audi list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB_2068629_3 | Service bulletin | Aug 24, 2026 | This bulletin provides informaiotn when there are rattling/grinding noises reported from the front end. |
| TSB_2082926_1 | Service bulletin | Aug 4, 2026 | This bulletin provides information when there is a warning mssage regarding adaptive suspension; U200A00 in HCP1 (J1312). |
| TSB_2082925_1 | Service bulletin | Aug 3, 2026 | This bulletin provides information when the vehicle does not rearch the specified height with adaptive suspension; C10D3F* in HCP1 (J1312). |
| TSB_2043424_20 | Service bulletin | Jul 23, 2026 | This bulletin provides information when there are creaking/squeakignnoises from the front end on uneven roads. |
| TSB_2069077_4 | Service bulletin | Jul 10, 2026 | This bulletin provides informaiton when there is a knocking noise from the front of the vehicle when changing direction on a vehicle equippe… |
| TSB_2061464_12 | Service bulletin | Jul 10, 2026 | This bulletin provides informaiotn regarding squeaking noises when steering or maneuvering. |
| TSB_2068250_5 | Service bulletin | Jun 25, 2026 | This bulletin provides informaiton when there is a booming noise from the rear of the vehicle while moving; DTC P18F100. |
| TSB_2082262_1 | Service bulletin | Jun 18, 2026 | This Pending Service Solution (PSS) requests that technicians create a record in the PSS databse when there is a Drive system fault… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Audi, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Audi TSB_2038689_10 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB_2038689_10 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB_2038689_10 cover?
The manufacturer filed it against 173 model years: 2026 Audi A3, 2025 Audi A3, 2024 Audi A3, 2023 Audi A3, 2022 Audi A3, 2020 Audi A3 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.