Mazda bulletin SA-039/25
What it saysSome vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Aug 22, 2025, received Sep 5, 2025, about the structure. It names 70 model years (2016–2026). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome vehicles may experience exterior trim heat damage such (melted, separating, etc.) when parked near a glass building or Low-E windows. This may be caused by the sun's reflection. If a structure's windows create enough of a curve, the concave glass can focus the sun's rays onto a small area and acting like magnifiying glass direct the sunbeams into a hot pinpoint of light. This magnifcation of the sun's rays can cause damage to vehicle trim (see examples). Additional information and exemplar images regarding this phenomenon can be found by performing a google search.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SA-039/25 | Service bulletin | Aug 22, 2025 | 11022742 | PDF, 764 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themand 30 more on this site: 2023 Mazda MX-30, 2022 Mazda MX-30, 2026 Mazda MX-5, 2025 Mazda MX-5, 2024 Mazda MX-5, 2023 Mazda MX-5, 2022 Mazda MX-5, 2021 Mazda MX-5, 2020 Mazda MX-5, 2019 Mazda MX-5, 2018 Mazda MX-5, 2017 Mazda MX-5, 2016 Mazda MX-5, 2026 Mazda Mazda3, 2025 Mazda Mazda3, 2024 Mazda Mazda3, 2023 Mazda Mazda3, 2022 Mazda Mazda3, 2021 Mazda Mazda3, 2020 Mazda Mazda3, 2019 Mazda Mazda3, 2018 Mazda Mazda3, 2017 Mazda Mazda3, 2016 Mazda Mazda3, 2021 Mazda Mazda6, 2020 Mazda Mazda6, 2019 Mazda Mazda6, 2018 Mazda Mazda6, 2017 Mazda Mazda6, 2016 Mazda Mazda6.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 70 model years this bulletin names have filed 4,040 complaints with NHTSA since 2015. 35 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Door handle cables detach easily which prevents the door from being opened from the inside. It has happened to me twice on my driver side door the last 5 months. Research online shows this is a very common problem with newer Mazdas and it is a major safety hazard as it prevents easy exit from the vehicle in the event of an emergency…
2025 Mazda CX-50 · Structure · filed with NHTSA May 2, 2026
The windshield on the 2024 Mazda CX5 produces a clicking rattling noise when driving at new speed. I have taken it to Mazda for inspection and they say the windshield is fine. I have noticed I can get the noise to stop by apply pressure onto the windshield from inside the car. Other people have noticed this issue too.
2024 Mazda CX-5 · Structure · filed with NHTSA Jun 28, 2025
Keyless Entry: I have had this vehicle for about 6 months and over that time, more than 3 separate times the keyless entry hasn't unlocked. It may take 2 - 3 tries. It has never failed to eventually unlock. I don't know that it ever failed to lock because approaching the car it would have already been unlocked.
2023 Mazda CX-50 · Structure · filed with NHTSA Feb 20, 2024
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group104 other manufacturer communications filed against these Mazda models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 09-026-26 | Service bulletin | Sep 3, 2026 | This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text. 09-043/25 11/26/2025 DESCRIPTION… |
| SA-056-26 | Service bulletin | Aug 20, 2026 | DESCRIPTION Some customers will report that their fuel filler lid (door) was stuck closed and would not open to refuel the vehicle. The fuel… |
| DRW60 | Service campaign | Aug 19, 2026 | Subject: Notification of Dealer Re-Work (DRW60) – 2026MY CX-50 and CX-50 Hybrid - Rear Door Glass Holder Detach Issue Dear Mazda Dealer Coll… |
| 09-025-26 | Service bulletin | Aug 18, 2026 | DESCRIPTION Some vehicles may exhibit a rattling or knocking noise from the upper B-pillar trim area. The noise is due to insufficient anti… |
| 09-018-26 | Service bulletin | May 29, 2026 | This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. 09-031/25 08/05/25 DESCRIPTION While… |
| SA-031-26 | Service bulletin | Apr 30, 2026 | DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN pla… |
| SA-008-26a | Service bulletin | Apr 21, 2026 | During PDI, an indentation in the rear bumper may be noticed, or in some cases, the customer may return after delivery to report the indenta… |
| SA-021-26 | Service bulletin | Apr 4, 2026 | This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda SA-039/25 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SA-039/25 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SA-039/25 cover?
The manufacturer filed it against 70 model years: 2021 Mazda CX-3, 2020 Mazda CX-3, 2019 Mazda CX-3, 2018 Mazda CX-3, 2017 Mazda CX-3, 2016 Mazda CX-3 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.