Mazda bulletin 09-024-26
What it saysDESCRIPTION Some vehicles may exhibit a condition in which a warning buzzer (error sound) is heard, and the power liftgate (PLG) does not open or close automatically. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Aug 12, 2026, received Sep 2, 2026, about the electrical system. It names 4 model years (2022–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationDESCRIPTION Some vehicles may exhibit a condition in which a warning buzzer (error sound) is heard, and the power liftgate (PLG) does not open or close automatically. When these symptoms happen, DTCs B144F:11 or B144F:13 may be stored. B144F:11 Power liftgate (PLG) drive unit motor circuit malfunction B144F:13 Power liftgate (PLG) drive unit motor circuit malfunction NOTE: The liftgate can be opened or closed manually, though effort may be higher without the motor assist. Due to improper assembly of the brush spring within the PLG unit motor, the contact pressure of the brush decreases, resulting in poor continuity. As a result, sufficient current may not be supplied to the motor. The manufacturing process has been improved to ensure proper positioning of the spring during assembly. REPAIR PROCEDURE Replace the power liftgate drive unit according to the instructions on MGSS POWER LIFTGATE (PLG) DRIVE UNIT REMOVAL/INSTALLATION.
Trouble codes it names: B144F
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 09-024-26 | Service bulletin | Aug 12, 2026 | 11036698 | PDF, 222 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| KSD5-62-6EXB | SLIDER, POWER GA | — | eBay Motors → |
| KSD5-63-6EXB | SLIDER, POWER GA | — | eBay Motors → |
Read by machine from the document NHTSA serves (3 pages), read Sep 29, 2026. A part number is shown only where it matches Mazda’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the body for the 2025 CX-5 →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 4 model years this bulletin names have filed 208 complaints with NHTSA since 2015. 21 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The windshield on the 2024 Mazda CX5 produces a clicking rattling noise when driving at new speed. I have taken it to Mazda for inspection and they say the windshield is fine. I have noticed I can get the noise to stop by apply pressure onto the windshield from inside the car. Other people have noticed this issue too.
2024 Mazda CX-5 · Structure · filed with NHTSA Jun 28, 2025 · ODI 11669894
2025 Mazda CX-5. The vehicle experienced a severe, dynamic charging system failure that creates an active safety hazard on public roads. A dealership service department attempted a software update, which turned off the active dashboard layout indicator but completely failed to resolve the root hardware issue.
2025 Mazda CX-5 · Electrical System · filed with NHTSA Oct 2, 2026 · ODI 11768443
The vehicle unexpectedly caught fire and the results could have been catastrophic. Almost new car under warranty. All details are in the uploaded PDF letter and photos. I have contacted Mazda and they claim they do not investigate, only insurance company will investigate.
2022 Mazda CX-5 · Electrical System · filed with NHTSA Dec 13, 2023 · ODI 11560007
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group99 other manufacturer communications filed against the Mazda CX-5 under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA-042-26a | Service bulletin | Sep 17, 2026 | Mazda Connected Services - Frequently Asked Questions (FAQ) This Service Alert supersedes the previously issued SAs listed below. The chang… |
| SA-041-26a | Service bulletin | Sep 11, 2026 | DESCRIPTION If you encounter any type of electrical concern (e.g, dead battery, engine no start, DTC(s) stored...), interview the customer b… |
| SA-038-26b | Service bulletin | Sep 10, 2026 | This Service Alert supersedes the previously issued service alert listed below. The changes are noted in Red text. SA-038/26 08/18/26 and 06… |
| SA-015-26e | Service bulletin | Sep 4, 2026 | This Service Alert supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-015/26 05/27/26, 04/20/26, 04/09/2… |
| SSPE2 | Over-the-air update | Sep 2, 2026 | Subject: Announcement of Special Service Program (SSPE2) Ethernet Communication – Over The Air (OTA) Update Concerns and Manufacturer Servic… |
| SSPE2 MSP67 | Over-the-air update | Aug 22, 2026 | Subject: Announcement of Special Service Program (SSPE2) Ethernet Communication – Over The Air (OTA) Update Concerns and Manufacturer Servic… |
| SA-054-26 | Service bulletin | Aug 20, 2026 | This Service Alert supersedes the previously issued Service Alerts listed below: The changes are noted in Red. Infotainment Reboot With Nav… |
| SA-046-26a | Service bulletin | Aug 20, 2026 | Use this procedure if Body Control Module (BCM) failure occurs due to the laptop rebooting or crashing during a BCM software update with MDA… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda 09-024-26 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 09-024-26 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mazda warranty extension on file lists the ones Mazda has filed.
Which vehicles does 09-024-26 cover?
The manufacturer filed it against 4 model years: 2025 Mazda CX-5, 2024 Mazda CX-5, 2023 Mazda CX-5, 2022 Mazda CX-5. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.