Mazda service campaign DRW60
What it saysNotification of Dealer Re-Work (DRW60) – 2026MY CX-50 and CX-50 Hybrid - Rear Door Glass Holder Detach Issue Dear Mazda Dealer Colleagues, Mazda Motor Corporation has decided to conduct a Dealer Re-Work on certain… NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service campaign dated Sep 25, 2026, received Sep 2, 2026, about the structure — 5 documents under this number: DRW60 Warr b, DRW60 Repair a, DRW60 Warr, DRW60 Repair and 1 more. It names 1 model year (2026). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSubject: Notification of Dealer Re-Work (DRW60) – 2026MY CX-50 and CX-50 Hybrid - Rear Door Glass Holder Detach Issue Dear Mazda Dealer Colleagues, Mazda Motor Corporation has decided to conduct a Dealer Re-Work on certain 2026MY CX-50 and CX-50 Hybrid vehicles. Please see the description, model, year, and VIN range below. Concern Outline: On certain subject vehicles, the rear door glass holder may detach from the door glass due to improper urethane adhesion. If the glass holder separates from the door glass, a rattling noise may occur, and the door glass may not roll down. Repair Outline: Replace both rear door glass in the vehicle (the rear door quarter glass is not affected).
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| DRW60 Warr b | Service campaign | Sep 25, 2026 | 11037896 | PDF, 436 KB |
| DRW60 Repair a | Service campaign | Aug 19, 2026 | 11036714 | PDF, 602 KB |
| DRW60 Warr | Other | Aug 12, 2026 | 11036716 | PDF, 412 KB |
| DRW60 Repair | Service campaign | Aug 12, 2026 | 11036712 | PDF, 575 KB |
| DRW60 Dlr Ltr | Service campaign | Aug 12, 2026 | 11036710 | PDF, 551 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 14 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group28 other manufacturer communications filed against the Mazda CX-50 under the same component group (structure), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA-031-26 | Service bulletin | Apr 30, 2026 | DESCRIPTION Some vehicles may require the replacement of a damaged VIN plate or vehicle certification label. To obtain a replacement VIN pla… |
| SA-008-26a | Service bulletin | Apr 21, 2026 | During PDI, an indentation in the rear bumper may be noticed, or in some cases, the customer may return after delivery to report the indenta… |
| SA-021-26 | Service bulletin | Apr 4, 2026 | This Service Alert supersedes the previously issued SAs and bulletin(s) listed below: The changes are noted below in red. SA-010/23 02/09/23… |
| SA-008-26 | Service bulletin | Feb 21, 2026 | This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-041/25 10/31/25 and 09/10/25 During PDI, an in… |
| 09-006-26 | Service bulletin | Jan 27, 2026 | Some customers may report hearing an unusual noise coming from the power liftgate (PLG) when it is unlatching to open or latching closed. Th… |
| SA-004-26 | Service bulletin | Jan 20, 2026 | Some customers may complain that a door beltline molding is loose, fell off, or is missing. |
| 09-045-25 | Service bulletin | Dec 4, 2025 | Some customers may experience that the fuel lid and charge lid do not lock or unlock during door lock/unlock operation. This is caused by: I… |
| 09-010-25b | Service bulletin | Nov 8, 2025 | Some customers may complain about a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before att… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda DRW60 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the DRW60 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does DRW60 cover?
The manufacturer filed it against 1 model year: 2026 Mazda CX-50. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.