Jaguar bulletin SSM75813
What it saysWeather and Park & Pay Apps disappear after PIVI update NHTSA’s full summary ↓
Jaguar filed this with NHTSA as a service bulletin dated Sep 29, 2023, received Oct 6, 2023, about the equipment. It names 38 model years (2016–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWeather and Park & Pay Apps disappear after PIVI update
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM75813 | Service bulletin | Sep 29, 2023 | 10243687 | PDF, 80 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2022 Jaguar XE; 2023 Jaguar XE; 2024 Jaguar XE.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 35 model years this bulletin names have filed 469 complaints with NHTSA since 2015. 252 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2019 Jaguar I-Pace, the 36 owners who gave an odometer reading for Electrical System reported it at a median of 22,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The first issue is the camshaft issue that had a recall on there and i was unaware because there wasn’t any notification sent by Jaguar or the nhtsa. When starting the vehicle it’s very hesitant and has a rough start & idle. Even once the vehicle starts it continuously has a rough feel as if the vehicle is putting or about to cut off. 2.
2018 Jaguar F-Pace · Electrical System · filed with NHTSA Jan 2, 2025 · ODI 11633606
Purchased 2020 jaguar XE with under 13,000 miles on it 2 years ago now has 23,000 miles on it. Went to leave for work and my car wouldn’t start stating the transmission wasn’t in park and other messages and tried jumping it wouldn’t work. Wouldnt switch gears to put car in neutral and neutral release under hood wouldn’t fully work.
2020 Jaguar XE · Electrical System · filed with NHTSA Apr 15, 2026 · ODI 11731283
The contact stated that while driving at an undisclosed speed, a failure was noticed with a 2023 Jaguar I-Pace operated under the Waymo ride-share program. The vehicle would intermittently stop in the middle of traffic while completing rideshare trips. The contact expressed a concern that the ongoing failure posed a safety hazard.
2023 Jaguar I-Pace · Electrical System · filed with NHTSA Aug 29, 2025 · ODI 11683907
In depth: 2019 Jaguar I-Pace electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group13 other manufacturer communications filed against these Jaguar models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Jaguar list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| H461 | Service bulletin | Jun 21, 2024 | On certain 2023 and 2024 model year Mild Hybrid Electric Vehicle (MHEV) Jaguar vehicles the Belt Integrated Starter Generator(BISG) goes int… |
| SFCC_MAR2024_70 | Service bulletin | Mar 22, 2024 | A creaking type noise from the roof area is heard while driving. |
| SFCC_FEB2024_32 | Service bulletin | Feb 9, 2024 | Lane Assistance Not Available warning present on Instrument cluster. Lane Keep assist function not possible. |
| JLRP00257 | Service bulletin | Feb 9, 2024 | Extended warranty on DMTL Pumps 2020MY to 2021MY. |
| SFCC_JAN2024_38 | Service bulletin | Jan 12, 2024 | Customer may report an active SOTA campaign which fails to complete download or install |
| H461v2 | Service bulletin | Nov 22, 2023 | Belt Integrated Starter Generator (BISG) Charging Inoperative on First Startup |
| SFCC_SEP2023_46 | Service bulletin | Sep 22, 2023 | The sunglass holder wonât open or does not operate correctly |
| SFCC_SEP2023_17 | Service bulletin | Sep 22, 2023 | A concern has been identified on certain 2024 model year I-PACE vehicles where it may have been installed with an electric drive cooler isol… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jaguar, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Jaguar SSM75813 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM75813 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM75813 cover?
The manufacturer filed it against 38 model years: 2024 Jaguar E-Pace, 2023 Jaguar E-Pace, 2022 Jaguar E-Pace, 2021 Jaguar E-Pace, 2020 Jaguar E-Pace, 2019 Jaguar E-Pace and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.