Ford over-the-air update SYNC-25.1.7.10.1
What it says"25S49 Recall Remedy: -Infotainment software update to address frozen screens" NHTSA’s full summary ↓
Ford filed this with NHTSA as an over-the-air update dated Apr 10, 2026, received Feb 24, 2026, about the electrical system — 10 documents under this number: SYNC-25.1.7.10.1 Escape, SYNC-25.1.7.10.1 Bronco, SYNC-25.1.7.10.1 Edge, SYNC-25.1.7.10.1 Transit and 6 more. It names 25 model years (2021–2023). An over-the-air update is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communication"25S49 Recall Remedy: -Infotainment software update to address frozen screens"
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SYNC-25.1.7.10.1 Escape | Over-the-air update | Apr 10, 2026 | 11031649 | PDF, 22 KB |
| SYNC-25.1.7.10.1 Bronco | Over-the-air update | Mar 6, 2026 | 11030471 | PDF, 22 KB |
| SYNC-25.1.7.10.1 Edge | Over-the-air update | Feb 19, 2026 | 11029354 | PDF, 23 KB |
| SYNC-25.1.7.10.1 Transit | Over-the-air update | Feb 17, 2026 | 11029548 | PDF, 23 KB |
| SYNC-25.1.7.10.1 MachE | Over-the-air update | Feb 12, 2026 | 11029608 | PDF, 23 KB |
| SYNC-25.1.7.10.1 Expedit | Over-the-air update | Feb 9, 2026 | 11029650 | PDF, 23 KB |
| SYNC-25.1.7.10.1 F-150BEV | Over-the-air update | Feb 6, 2026 | 11029653 | PDF, 23 KB |
| SYNC-25.1.7.10.1 F-150 | Over-the-air update | Feb 6, 2026 | 11029651 | PDF, 23 KB |
| SYNC-25.1.7.10.1 MachE | Over-the-air update | Feb 5, 2026 | 11029000 | PDF, 22 KB |
| SYNC-25.1.7.10.1 SuperDut | Over-the-air update | Feb 4, 2026 | 11028994 | PDF, 23 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2022 Ford F-550 SD; 2023 Ford F-550 SD.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 23 model years this bulletin names have filed 4,738 complaints with NHTSA since 2015. 1,387 of them name Electrical System, Visibility/Wiper — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2021 Ford F-150, the 36 owners who gave an odometer reading for Visibility/Wiper reported it at a median of 39,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The contact owns a 2021 Ford Mustang Mach E. The contact received notification of NHTSA Campaign Number: 21V711000 (Visibility) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2021 Ford Mustang Mach-E · Visibility/Wiper · filed with NHTSA Apr 5, 2022 · ODI 11459714
The contact owns a 2023 Ford Mustang Mach-E. The contact stated while driving approximately 35 MPH, a MIL warning illuminated, with the message “Immediate Loss of Power” displayed. The contact stated that the vehicle shut off and the battery was drained. The contact stated that the vehicle stopped and independently shifted to park(P).
2023 Ford Mustang Mach-E · Electrical System · filed with NHTSA Dec 5, 2023 · ODI 11558645
Brand new truck. Initial problem 6-8/2022: The truck would shut off after 15 minutes and then would not start for 45 minutes, I repeated this 4 times. Then while I was driving and turning around in a parking lot it actually stopped, everything went dead, no lights, key didn't have any affect, nothing, and then it started after 10-15…
2022 Ford F-250 Super Duty · Electrical System · filed with NHTSA Jul 18, 2023 · ODI 11533102
In depth: 2023 Ford Bronco visibility and wiper problems → · 2022 Ford Bronco visibility and wiper problems → · 2023 Ford Escape electrical problems → · 2022 Ford F-150 electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group490 other manufacturer communications filed against these Ford models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB 26-2449 | Service bulletin | Oct 22, 2026 | This bulletin supersedes 26-2428. Reason for update: to update the Service Procedure to remove the fuel tank isolation valve replacement and… |
| SSM 55262 | Service bulletin | Oct 22, 2026 | Some 2027 Expedition/Navigator vehicles equipped with power running boards built on or before 13-Sep-2026 may exhibit an intermittent condit… |
| 26-2431 v2 | Service bulletin | Oct 22, 2026 | This bulletin supersedes 26-2226. Reason for update: update the Service procedure for 2021-2022 F-150 3.5L EcoBoost vehicles with new Ford D… |
| TSB 26-2439 | Service bulletin | Oct 21, 2026 | Some of the vehicles listed in the Model statement above may exhibit the HVAC (heating, ventilation, and air conditioning) and radio system… |
| SSM 55258 | Service bulletin | Oct 19, 2026 | Some 2025-2027 Expedition/Navigator vehicles may exhibit an intermittent electronic static/buzzing/screeching/humming noise from the front a… |
| SSM 55255 | Service bulletin | Oct 15, 2026 | Some 2024-2026 F-Super Duty vehicles equipped with a 360-degree camera may exhibit a distorted or corrupted 360-degree camera image in the c… |
| TSB 26-2442 | Service bulletin | Oct 14, 2026 | This bulletin supersedes 26-2297. Reason for update: Add 2022-2025 Transit vehicles. Some of the vehicles listed in the model statement abov… |
| SSM 55240 | Service bulletin | Oct 12, 2026 | Some 2021-2024 Bronco vehicles may exhibit an illuminated red brake warning indicator with diagnostic trouble code (DTC) C0049:01 stored in… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SYNC-25.1.7.10.1 a recall?
No. A over-the-air update is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SYNC-25.1.7.10.1 repair free?
A over-the-air update is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does SYNC-25.1.7.10.1 cover?
The manufacturer filed it against 25 model years: 2023 Ford Bronco, 2022 Ford Bronco, 2021 Ford Bronco, 2023 Ford Edge, 2022 Ford Edge, 2021 Ford Edge and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.