Volvo bulletin 36902
What it saysThis is a TJ - Text plus 2 jpeg files and 1 mp4 file - If customer complains of the hood being hard to close or "Open Hood" DIM message, please follow advice under "service". NHTSA’s full summary ↓
Volvo filed this with NHTSA as a service bulletin dated Dec 19, 2025, received Jan 7, 2026, about the structure. It names 53 model years (2016–2026). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis is a TJ - Text plus 2 jpeg files and 1 mp4 file - If customer complains of the hood being hard to close or "Open Hood" DIM message, please follow advice under "service". And before replacing any parts, follow the 3 steps in the instructions.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 36902 | Service bulletin | Dec 19, 2025 | 11027185 |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themand 13 more on this site: 2019 Volvo XC60, 2018 Volvo XC60, 2026 Volvo XC90, 2025 Volvo XC90, 2024 Volvo XC90, 2023 Volvo XC90, 2022 Volvo XC90, 2021 Volvo XC90, 2020 Volvo XC90, 2019 Volvo XC90, 2018 Volvo XC90, 2017 Volvo XC90, 2016 Volvo XC90.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 53 model years this bulletin names have filed 1,090 complaints with NHTSA since 2015. 56 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
If a passenger or child in the second row attempts to open a door before/while the doors are unlocked, the interior AND exterior handles no longer function. This can be temporarily fixed by doing a complicated and long random series of enabling/disabling electronic child locks and unlocking and re-locking the doors, but in an emergency…
2020 Volvo XC90 · Structure · filed with NHTSA Dec 28, 2025 · ODI 11707332
Occurring 7/10/2025 WATER LEAK CONCERN:: mildew smell coming from the vehicle, trunk is wet and smelling mildew. have gaps on the rear sunroof glass seal. recommend replacing rear sunroof glass seal, replaced all the drain hoses, remove all the carpets and dry them—water incursion may have affected electrical systems responsible for…
2020 Volvo V60 · Structure · filed with NHTSA Jul 18, 2025 · ODI 11674520
For 5 months now, there has been leaking from the rear side of the intellisafe module located by the middle top of the windshield. I have taken the care to the dealership in multiple locations, they have not found the root cause. I have paid for multiple replacements of the rubber trim and cleaning of interior parts.
2017 Volvo XC90 · Structure · filed with NHTSA Mar 3, 2021 · ODI 11398899
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group10 other manufacturer communications filed against these Volvo models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Volvo list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 37553.1.0 | Service bulletin | Sep 17, 2026 | This is a TJ - Text plus 1 attachment a TJI-522169 -If the vehicle has an abnormal gap between bumper and lower mesh follow advice under "Se… |
| 37862.1.0 | Service bulletin | Jul 11, 2026 | This is a TJ - Text plus 1 .jpg If a customer reports a whistling noise from the front of the vehicle during high-speed driving, starts arou… |
| 35503.4.0 | Service bulletin | May 6, 2026 | This is a Technical Journal: Panoramic sunroof, sealing strip has a gap |
| 37732.2.0 | Service bulletin | Apr 28, 2026 | This is a TJ - Text document plus 1 set of instructions called TJI 525490-_1_0 - If the customer complains of charge lid being hard to open… |
| 33183.9.1 | Service bulletin | Mar 7, 2026 | This is a Technical Journal: If a vehicle with panorama roof shows symptom of a rattling noise when opening, follow the description under Se… |
| 37732 | Service bulletin | Feb 13, 2026 | This is a TJ - Text document plus 1 set of instructions called TJI 525490-_1_0 - If the customer complains of charge lid being hard to open… |
| TJ36902.1.0-2025-10-31 | Service bulletin | Nov 7, 2025 | This is a TJ - Text plus 2 jpeg files and 1 mp4 file - If customer complains of the hood being hard to close or "Open Hood" DIM message, ple… |
| 36857 | Service bulletin | Jan 9, 2025 | This is a Technical Journal: Fuel Door Won't Open. Using the key fob buttons: •Press the lock button •Wait approximately 10 seconds •Pres… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volvo, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volvo 36902 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 36902 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 36902 cover?
The manufacturer filed it against 53 model years: 2025 Volvo S60, 2024 Volvo S60, 2023 Volvo S60, 2022 Volvo S60, 2021 Volvo S60, 2026 Volvo S90 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.