Volvo bulletin 36857
What it saysThis is a Technical Journal: Fuel Door Won't Open. NHTSA’s full summary ↓
Volvo filed this with NHTSA as a service bulletin dated Jan 9, 2025, received Feb 11, 2025, about the structure. It names 14 model years (2024–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis is a Technical Journal: Fuel Door Won't Open. Using the key fob buttons: •Press the lock button •Wait approximately 10 seconds •Press the unlock button
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 36857 | Service bulletin | Jan 9, 2025 | 11014105 |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 14 model years this bulletin names have filed 200 complaints with NHTSA since 2015. 4 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The rear tailgate has a feature that allows a driver to open it by waving their foot underneath the bumper in case their hands are full. The system will also unsafely cause the door to close if a person places their foot too close when loading cargo. This has twice lowered the door on my head.
2025 Volvo XC60 · Structure · filed with NHTSA Nov 22, 2025 · ODI 11701020
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group10 other manufacturer communications filed against these Volvo models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Volvo list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 37553.1.0 | Service bulletin | Sep 17, 2026 | This is a TJ - Text plus 1 attachment a TJI-522169 -If the vehicle has an abnormal gap between bumper and lower mesh follow advice under "Se… |
| 37862.1.0 | Service bulletin | Jul 11, 2026 | This is a TJ - Text plus 1 .jpg If a customer reports a whistling noise from the front of the vehicle during high-speed driving, starts arou… |
| 35503.4.0 | Service bulletin | May 6, 2026 | This is a Technical Journal: Panoramic sunroof, sealing strip has a gap |
| 37732.2.0 | Service bulletin | Apr 28, 2026 | This is a TJ - Text document plus 1 set of instructions called TJI 525490-_1_0 - If the customer complains of charge lid being hard to open… |
| 33183.9.1 | Service bulletin | Mar 7, 2026 | This is a Technical Journal: If a vehicle with panorama roof shows symptom of a rattling noise when opening, follow the description under Se… |
| 37732 | Service bulletin | Feb 13, 2026 | This is a TJ - Text document plus 1 set of instructions called TJI 525490-_1_0 - If the customer complains of charge lid being hard to open… |
| 36902 | Service bulletin | Dec 19, 2025 | This is a TJ - Text plus 2 jpeg files and 1 mp4 file - If customer complains of the hood being hard to close or "Open Hood" DIM message, ple… |
| TJ36902.1.0-2025-10-31 | Service bulletin | Nov 7, 2025 | This is a TJ - Text plus 2 jpeg files and 1 mp4 file - If customer complains of the hood being hard to close or "Open Hood" DIM message, ple… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Volvo, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Volvo 36857 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 36857 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 36857 cover?
The manufacturer filed it against 14 model years: 2025 Volvo S60, 2024 Volvo S60, 2025 Volvo S90, 2024 Volvo S90, 2025 Volvo V60, 2024 Volvo V60 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.