GM bulletin PIT5736C
What it saysThis Preliminary information communicates how the HVAC setting operates during a remote vehicle start. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Nov 2, 2023, received Dec 18, 2023, about the visibility/wiper. It names 32 model years across Chevrolet and GMC (2019–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis Preliminary information communicates how the HVAC setting operates during a remote vehicle start.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PIT5736C | Service bulletin | Nov 2, 2023 | 10247340 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themChevrolet 16 model years
GMC 16 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 32 model years this bulletin names have filed 8,553 complaints with NHTSA since 2015.
This is not a failure, just a poor design for cold temperatures. The windshield wipers are set low on the windshield, below where the defroster can reach. When it is cold/snowing outside, (which it does a lot in the Alaskan interior), the wipers remove the melted water from the windshield and push it down to where the wipers sit in the…
2023 Chevrolet Silverado 2500HD · Visibility/Wiper · filed with NHTSA Nov 30, 2024 · ODI 11628100
This truck is being used in a box truck application with standard 8' wide box, 16' long. The side mirrors that come on the 2019 Silverado 5500hd do not extend out far enough to see safely along the side of the standard 8' box. It is very hard to see traffic on either side and extremely difficult to back up safely.
2019 Chevrolet Silverado · Visibility/Wiper · filed with NHTSA Aug 1, 2020 · ODI 11342694
Windshield wipers have stopped/paused during operation on two occasions midway through clearing rain from the windshield while driving down the road during rain events. Each time this has happened, the wipers have paused for approximately 2 seconds and then continued working without adjusting the controls.
2023 Chevrolet Silverado · Visibility/Wiper · filed with NHTSA Oct 27, 2023 · ODI 11552324
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group14 other manufacturer communications filed against these GM models under the same component group (visibility/wiper), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 24-NA-164 | Service bulletin | Mar 20, 2025 | This bulletin provides information on Wiper Blade Maintenance Tips. |
| 24-NA-046 | Service bulletin | Mar 4, 2025 | This technical bulletin provides a procedure to correct the condition of Suction Cup Marks on Window Glass. |
| 24-NA-259 | Service bulletin | Nov 27, 2024 | This service bulletin provides a service procedure to correct customer concerns of Air Conditioning (A/C) Not Working and/or Blows Warm Air. |
| 23-NA-167 | Service bulletin | Nov 22, 2024 | This informational bulletin provides information on Outside Rear View Mirror Defog or Defrost Times Different for Passenger and Driver Mirro… |
| PI0754G | Service bulletin | Jul 31, 2024 | This PI provides information on Rear and Side Tempered Glass Spots (Quench Marks) and that they are a normal characteristic. |
| 16-NA-342 | Service bulletin | Jul 23, 2024 | This service bulletin provides a procedure to check the rearview mirror coax connector for looseness by disconnecting and reconnecting the e… |
| PIT6132 | Service bulletin | Mar 12, 2024 | This Preliminary information communicates an issues with the HVAC making a hum buzz noise when the blower is set to a higher speed. Enginee… |
| PIT6120 | Service bulletin | Jan 30, 2024 | This Preliminary information communicates information to direct to GM Upfitter bulletin 193 for installation instructions for the 9L7 Upfitt… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet and GMC, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM PIT5736C a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PIT5736C repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does PIT5736C cover?
The manufacturer filed it against 32 model years across 2 brands (Chevrolet and GMC): 2024 Chevrolet Silverado, 2023 Chevrolet Silverado, 2022 Chevrolet Silverado, 2021 Chevrolet Silverado, 2020 Chevrolet Silverado, 2019 Chevrolet Silverado and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.