Stellantis bulletin 23-004-24 REV. A
What it says"Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp assemblies are fogged with a light layer of condensation on the inside of the lenses." NHTSA’s full summary ↓
Stellantis filed this with NHTSA as a service bulletin dated Aug 7, 2024, received Aug 13, 2024, about the structure. It names 41 model years across Jeep, Ram and Dodge (2019–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Jeep · Ram · Dodge.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communication"Headlamp Condensation Clearing Procedure Some customers may report that on occasion, vehicle exterior head lamp assemblies are fogged with a light layer of condensation on the inside of the lenses."
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 23-004-24 REV. A | Service bulletin | Aug 7, 2024 | 11006241 | PDF, 350 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themJeep 33 model years
Also filed against model years this site has no page for: 2024 Jeep Renegade.
Ram 4 model years
Dodge 4 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 40 model years this bulletin names have filed 10,565 complaints with NHTSA since 2015. 3,667 of them name Electrical System, Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2019 Jeep Cherokee, the 156 owners who gave an odometer reading for Electrical System reported it at a median of 15,600 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
While Auto start stop is active, and when the vehicle comes to a stop the engine stops but then doesn't restart like it's supposed to, the cluster says vehicle needs to be restarted, then after putting shifter into park I can restart the vehicle normally, but this has happened 3 times now at busy intersections causing my vehicle to block…
2021 Jeep Compass · Electrical System · filed with NHTSA Feb 10, 2024 · ODI 11571145
The contact owns a 2021 Dodge Durango. The contact stated that while opening the rear hatch, he noticed a bolt inside the hatch from the rear spoiler. The contact took the vehicle to a local dealer, where it was diagnosed with needing the rear spoiler to be replaced. The vehicle was not repaired due to not having the parts available.
2021 Dodge Durango · Structure · filed with NHTSA Sep 22, 2022 · ODI 11485804
The electrical system in my 2025 Jeep Compass repeatedly displays multiple warning messages, including issues with the engine, AEB (Automatic Emergency Braking), and “Start/Stop Disabled.” Recently, the airbag warning light has begun turning on and off daily, advising to “get service.” When I bring the vehicle to the dealership, the…
2024 Jeep Compass · Electrical System · filed with NHTSA Nov 11, 2025 · ODI 11698715
In depth: 2019 Jeep Cherokee electrical problems → · 2022 Jeep Compass electrical problems → · 2024 Jeep Grand Cherokee electrical problems → · 2023 Jeep Grand Cherokee electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group279 other manufacturer communications filed against these Stellantis models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Jeep list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 23-051-26 | Service bulletin | Oct 21, 2026 | Liftgate Tail Lamp Assembly Not Illuminating Or Partially Illuminating XE2 Warranty Extension Customers may comment on the following: SYMPTO… |
| 08-387-26 | Service bulletin | Oct 20, 2026 | Flash: Power Tailgate Module (PTGM) Updates Customers may comment on the following: SYMPTOM: ● Power Tailgate may not power open or power cl… |
| 23-050-26 | Service bulletin | Oct 20, 2026 | LED Tail Lamp Side Marker Plastic Cracking Customers may comment on the following: SYMPTOM: ● One or both LED tail lamp side marker plastic… |
| 115211 | Service bulletin | Oct 14, 2026 | HEADLAMP |
| 115210 | Service bulletin | Oct 14, 2026 | HEADLAMP |
| 9100929 | Service bulletin | Oct 12, 2026 | Before submitting a claim for clogged drain tubes, please follow the approved service procedure. Clean the sunroof tracks and inspect the dr… |
| 23-044-26 REV. B | Service bulletin | Oct 8, 2026 | Windshield Wiper Blade Flipped Customers must experience one or more of the following: SYMPTOM: ● Streaking wiper blade. ● Buzz, squeak or r… |
| 114946 | Warranty extension | Sep 30, 2026 | FCA Caribbean Warranty Newsletter – Volume 12, Issue 7 |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jeep, Ram and Dodge, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Stellantis 23-004-24 REV. A a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 23-004-24 REV. A repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does 23-004-24 REV. A cover?
The manufacturer filed it against 41 model years across 3 brands (Jeep, Ram and Dodge): 2024 Dodge Durango, 2023 Dodge Durango, 2022 Dodge Durango, 2021 Dodge Durango, 2023 Jeep Cherokee, 2022 Jeep Cherokee and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.