Jaguar bulletin SSM76010
What it saysA customer may report that the front or rear door latch does not operate as expected. NHTSA’s full summary ↓
Jaguar filed this with NHTSA as a service bulletin dated Jun 14, 2023, received Jul 11, 2023, about the structure. It names 43 model years (2016–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationA customer may report that the front or rear door latch does not operate as expected.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM76010 | Service bulletin | Jun 14, 2023 | 10239035 | PDF, 47 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2016 Jaguar F-Pace; 2016 Jaguar XE; 2022 Jaguar XE; 2023 Jaguar XE.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 39 model years this bulletin names have filed 472 complaints with NHTSA since 2015. 3 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
When it rains, the trunk fills with water killing the batter and causing all kinds of electrical problems. This issue is well documented and confirmed by doing a simple Google search “Water on the Jaguar XE trunk” or visit any of the Jaguar forums that are filled with complaints about water filling the truck of the Jaguar XE model, e.g
2018 Jaguar XE · Structure · filed with NHTSA Aug 9, 2022 · ODI 11478490
The rear left hand door will not close fully or lock. The door is ajar. The door could open at any time, and during an accident, since it is not latched, would produce results unlike the approved tested vehicle. This is the second time the latch has failed in less than 6 months and will leave the vehicle unsafe to drive.
2018 Jaguar XF · Structure · filed with NHTSA Jun 14, 2021 · ODI 11420814
There are two holes in the bottom of the truck (in the exhaust area) that could leak exhaust into the occupant compartment
2018 Jaguar F-Type · Structure · filed with NHTSA May 2, 2018 · ODI 11091461
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group8 other manufacturer communications filed against these Jaguar models under the same component group (structure), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| H557 UPS3925-3 - 28AUG25 | Service bulletin | Aug 28, 2025 | SVR Rear Bumper Valance not fully retaining to bumper |
| TUCC_AUG2025_19 | Other | Aug 15, 2025 | F-PACE SVR REAR BUMPER VALANCE |
| H557 UPS3925-2 05AUG25 | Service bulletin | Aug 5, 2025 | SVR Rear Bumper Valance not fully retaining to bumper |
| H557 | Service bulletin | Jul 29, 2025 | The rear bumper cover on certain vehicles may have been manufactured where clips required to provide the rigidity of the bumper cover have n… |
| SSM76363ATT - 10JUL25 | Other | Jul 10, 2025 | Customer reports that the vehicle intermittently fails to respond to Passive Entry request. |
| SSM76363 - 10JUL25 | Other | Jul 10, 2025 | Customer reports that the vehicle intermittently fails to respond to Passive Entry request. |
| Jaguar_H504_20DEC24 | Other | Dec 20, 2024 | A concern has been identified on certain JLR vehicles, where the Body Control Module (BCM) does not fully meet US importation requirements.… |
| SSM76031 | Service bulletin | Jul 10, 2023 | Roof opening panel blind will not automatically open when the roof opening panel is requested to be tilted or opened. |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jaguar, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Jaguar SSM76010 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM76010 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM76010 cover?
The manufacturer filed it against 43 model years: 2023 Jaguar E-Pace, 2022 Jaguar E-Pace, 2021 Jaguar E-Pace, 2020 Jaguar E-Pace, 2019 Jaguar E-Pace, 2018 Jaguar E-Pace and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.