Ford bulletin TSB 24-2165
What it saysThis article supersedes TSB 21-2175 to update the TSB Service Procedure. NHTSA’s full summary ↓
Ford filed this with NHTSA as a service bulletin dated May 27, 2024, received Jun 6, 2024. It names 79 model years across Ford and Lincoln (2016–2019). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Ford · Lincoln.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis article supersedes TSB 21-2175 to update the TSB Service Procedure. Some 2016 MKS, 2016-2017 Navigator, 2016-2018 F-150/Focus/C-MAX/Edge/Fiesta/MKX/Transit Connect/Mustang, 2017-2018 Continental/Fusion/MKZ, 2017-2019 Explorer, 2016-2019 Escape/MKC/Flex/MKT/Taurus/Transit/Expedition/F-Super Duty, and 2018-2019 EcoSport vehicles equipped with SYNC 3 may experience various SYNC performance related concerns. related concerns including but not limited to: Display operation concerns Navigation inoperative Voice recognition concerns Phone connection issues Dropped phone connections Applink related performance Travel Link not present or showing incorrect traffic Slow system response This may be due to the SYNC software. To correct the condition, follow the Service Procedure to update the accessory protocol interface module (APIM) software. NOTE: Ford has found some of the APIMs replaced and returned for inspection contained an outdated software level and the APIM did not require replacement. The customer concern may have been resolved by updating the APIM with latest level of software.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB 24-2165 | Service bulletin | May 27, 2024 | 11001174 | PDF, 76 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themFord 61 model years
and 18 more on this site: 2017 Ford Focus, 2016 Ford Focus, 2018 Ford Fusion, 2017 Ford Fusion, 2018 Ford Mustang, 2017 Ford Mustang, 2016 Ford Mustang, 2019 Ford Taurus, 2018 Ford Taurus, 2017 Ford Taurus, 2016 Ford Taurus, 2019 Ford Transit, 2018 Ford Transit, 2017 Ford Transit, 2016 Ford Transit, 2018 Ford Transit Connect, 2017 Ford Transit Connect, 2016 Ford Transit Connect.
Also filed against model years this site has no page for: 2017 Ford F-550 SD; 2018 Ford F-550 SD; 2019 Ford F-550 SD.
Lincoln 18 model years
and 10 more on this site: 2018 Lincoln MKT, 2017 Lincoln MKT, 2016 Lincoln MKT, 2018 Lincoln MKX, 2017 Lincoln MKX, 2016 Lincoln MKX, 2018 Lincoln MKZ, 2017 Lincoln MKZ, 2017 Lincoln Navigator, 2016 Lincoln Navigator.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 76 model years this bulletin names have filed 33,075 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford and Lincoln, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford TSB 24-2165 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB 24-2165 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does TSB 24-2165 cover?
The manufacturer filed it against 79 model years across 2 brands (Ford and Lincoln): 2018 Ford C-MAX, 2017 Ford C-MAX, 2016 Ford C-MAX, 2019 Ford EcoSport, 2018 Ford EcoSport, 2018 Ford Edge and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.