GM bulletin 19-NA-020
What it saysThis service bulletin provides information on the new oil filter UPF63R to be used on the HFV6 Engines. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated Aug 12, 2024, received Sep 11, 2024, about the engine. It names 57 model years across Chevrolet, GMC, Buick and Cadillac (2016–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC · Buick · Cadillac.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis service bulletin provides information on the new oil filter UPF63R to be used on the HFV6 Engines.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 19-NA-020 | Service bulletin | Aug 12, 2024 | 11007716 | PDF, 123 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 15 model years
GMC 7 model years
Buick 7 model years
Also filed against model years this site has no page for: 2020 Buick Lacrosse.
Cadillac 28 model years
and 16 more on this site: 2016 Cadillac CTS, 2025 Cadillac XT5, 2024 Cadillac XT5, 2023 Cadillac XT5, 2022 Cadillac XT5, 2021 Cadillac XT5, 2020 Cadillac XT5, 2019 Cadillac XT5, 2018 Cadillac XT5, 2017 Cadillac XT5, 2025 Cadillac XT6, 2024 Cadillac XT6, 2023 Cadillac XT6, 2022 Cadillac XT6, 2021 Cadillac XT6, 2020 Cadillac XT6.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 56 model years this bulletin names have filed 3,973 complaints with NHTSA since 2015. 672 of them name Engine — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2017 GMC Acadia, the 28 owners who gave an odometer reading for Engine reported it at a median of 41,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
Engine problem loss of power intermittently no reverse. They replaced clutch parts seals, piston, rings, plates, and plates. Had Vehicle for about 22 days. Driving home after repairs completed. Cluster display- instrument panel went out. Called Dealer and Cadillac assistance. Says there nothing they can do until Cadillac releases a fix.
2024 Cadillac XT5 · Engine · filed with NHTSA Jun 24, 2024 · ODI 11596124
6700 miles on 2025 XT6 had an oil change a month ago. Noted red fluid leaking on driveway on 02-10-26. Immediately notified dealer. Brought car in 9:15 am 02-11-26 was informed at 10:00 am that the car is experiencing faulty transmission bolts and it will require lengthy repair including "dropping transmission to reach bolts." I have…
2025 Cadillac XT6 · Engine · filed with NHTSA Feb 11, 2026 · ODI 11717286
I was driving on express way 96W Left lane busy 5 o'clock traffic Car just died it was stop n go I could have been killed if it wasn't for a man that stopped behind me he couldn't help another person stopped and push the car in N To a grass area where at least I wouldn't be smashed in Called 911 state police inform help van He didn't…
2020 Chevrolet Blazer · Engine · filed with NHTSA Oct 25, 2023 · ODI 11551752
In depth: 2020 Chevrolet Blazer engine problems → · 2019 GMC Acadia engine problems → · 2017 GMC Acadia engine problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the engine
Source: same model, same component group116 other manufacturer communications filed against these GM models under the same component group (engine), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N262570770-03 | Service campaign | Oct 16, 2026 | Certain vehicles may have a condition in which the thermal break tabs induce stress into the radiator causing a coolant leak. Dealers are t… |
| N262570770-02 | Service campaign | Sep 25, 2026 | Certain vehicles may have a condition in which the thermal break tabs induce stress into the radiator causing a coolant leak. Dealers are to… |
| N262570770-01 | Service campaign | Sep 18, 2026 | Certain vehicles may have a condition in which the thermal break tabs induce stress into the radiator causing a coolant leak. Dealers are to… |
| N262570770 | Service campaign | Sep 15, 2026 | Certain vehicles may have a condition in which the thermal break tabs induce stress into the radiator causing a coolant leak. Dealers are to… |
| N262568830 | Service campaign | Aug 4, 2026 | Certain vehicles listed above may have a condition in which the oil filter was not adequately tightened. Dealers are to check and tighten th… |
| N262546590-01 | Service campaign | Jul 15, 2026 | Certain vehicles listed above, may have a condition where coolant leaks from the radiator hose quick connect at the radiator inlet. This sp… |
| N252540910 | Service campaign | Feb 25, 2026 | Service Update. Certain vehicles listed above may have a condition in which a quality issue with the engine was identified. Dealers will re… |
| N252508350 | Service campaign | Oct 21, 2025 | Certain vehicles listed above, may have a condition that could cause the engine coolant thermostat to open at a lower temperature than inten… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, GMC, Buick and Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM 19-NA-020 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 19-NA-020 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does 19-NA-020 cover?
The manufacturer filed it against 57 model years across 4 brands (Chevrolet, GMC, Buick and Cadillac): 2019 Buick LaCrosse, 2018 Buick LaCrosse, 2017 Buick LaCrosse, 2020 Buick Regal, 2019 Buick Regal, 2018 Buick Regal and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.