Mercedes-Benz bulletin OTA - 20240402
What it saysThis is to notify you of the Service Campaign OTA update for the MBUX system software in 750,313 Model Year (MY) MY19-24 A-Class, CLA, CLS, E-Class, EQB, GLA, GLB, GLC, GLE, GLS, GT 4-door (177, 118, 257, 213, 238, 243… NHTSA’s full summary ↓
Mercedes-Benz filed this with NHTSA as a service bulletin dated Apr 26, 2024, received May 1, 2024, about the electrical system. It names 60 model years (2019–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPicked out of NHTSA’s summary below, word for word. The document itself is the record, and the dealer checks the VIN.
This is to notify you of the Service Campaign OTA update for the MBUX system software in 750,313 Model Year (MY) MY19-24 A-Class, CLA, CLS, E-Class, EQB, GLA, GLB, GLC, GLE, GLS, GT 4-door (177, 118, 257, 213, 238, 243, 247, 253,167, 290 platform) vehicles. The vehicles will not be visible or flagged in VMI or EVA. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY19-24 A-Class, C-Class, CLA, CLS, E-Class, EQB, GLA, GLC, GLE, GLS, GT 4-door (177, 118, 257, 213, 238, 243, 247, 253, 167, 290 platform) vehicles, the MBUX system software does not correspond with the latest series production configuration. The MBUX system will receive an OTA update that includes general product improvements and robustness enhancements for the Line Traffic Information and Point of Interest (POI) features. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer's vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| OTA - 20240402 | Service bulletin | Apr 26, 2024 | 10253703 | PDF, 368 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themand 16 more on this site: 2024 Mercedes-Benz GLC-Class, 2023 Mercedes-Benz GLC-Class, 2022 Mercedes-Benz GLC-Class, 2021 Mercedes-Benz GLC-Class, 2020 Mercedes-Benz GLC-Class, 2019 Mercedes-Benz GLC-Class, 2024 Mercedes-Benz GLE-Class, 2023 Mercedes-Benz GLE-Class, 2022 Mercedes-Benz GLE-Class, 2021 Mercedes-Benz GLE-Class, 2020 Mercedes-Benz GLE-Class, 2024 Mercedes-Benz GLS-Class, 2023 Mercedes-Benz GLS-Class, 2022 Mercedes-Benz GLS-Class, 2021 Mercedes-Benz GLS-Class, 2020 Mercedes-Benz GLS-Class.
Also filed against model years this site has no page for: 2020 Mercedes-Benz AMG A45; 2022 Mercedes-Benz AMG E63S; 2022 Mercedes-Benz AMG GT63; 2022 Mercedes-Benz AMG GT63 S.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 56 model years this bulletin names have filed 1,603 complaints with NHTSA since 2015. 445 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2020 Mercedes-Benz GLE-Class, the 13 owners who gave an odometer reading for Electrical System reported it at a median of 6,615 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
During regular use my 2023, Mercedes Cla 250, had a fault in the instrument display in which the display shut off completely. Only the media display remained on, however the media display is completely useless in this scenario, only the instrument display can show the speed in which the vehicle is traveling and the Rpm range in which the…
2023 Mercedes-Benz CLA-Class · Electrical System · filed with NHTSA Oct 3, 2025 · ODI 11691317
The contact owns a 2020 Mercedes-Benz CLS450. The contact received notification of NHTSA Campaign Number: 22V533000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2020 Mercedes-Benz CLS-Class · Electrical System · filed with NHTSA Aug 24, 2022 · ODI 11481015
this car really has a lot of issues and honestly if I didn’t know what to do last night and didn’t know about cars, it could have seriously cost me my life but luckily I was able to move out the way of a truck that was coming fast behind me while I was at a traffic light and when the light turned green the car would not start back up…
2022 Mercedes-Benz GLB-Class · Electrical System · filed with NHTSA Aug 10, 2024 · ODI 11607732
In depth: 2023 Mercedes-Benz EQB electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group216 other manufacturer communications filed against these Mercedes-Benz models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Mercedes-Benz list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| LI47.70-P-079912 | Service bulletin | Sep 29, 2026 | Complaint Vehicle will not start after DC charging Warning in the instrument cluster related to High‑voltage on board electrical system The… |
| LI46.00-P-081006 | Service bulletin | Sep 29, 2026 | Complaint The vehicle pulls to the left or right. Cause In vehicles with Car Package Release "CPR" 2.1.0 or prior, the calibration value for… |
| LI54.71-P-080956 | Service bulletin | Sep 25, 2026 | Complaint 174 with MB. OS 2.1.1 ‑ Driver Assistance System Limited in Instrument Cluster and Does Not Self‑Extinguish. When vehicle is shut… |
| LI54.30-P-080963 | Service bulletin | Sep 17, 2026 | Complaint Issue after OTA Update IC Odometer Reading blank("_ _ _ _") IC Maintanence data unavailable Cause OTA Update E61.0 Remedy In the I… |
| LI82.60-P-080383 | Service bulletin | Sep 15, 2026 | Complaint Radio station cover art does not refresh when switching stations. The UI continues to show the old station’s artwork instead of up… |
| NCU - 2026090001 | Service campaign | Sep 11, 2026 | Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain subject vehicles, the control unit software for… |
| LI54.71-P-079104 | Service bulletin | Sep 11, 2026 | Complaint Traffic sign symbol for "Traffic Sign Assist" is blinking in instrument cluster without obvious cause usually with one of the foll… |
| ANN - MY27 XENTRY Comm. | Other | Sep 11, 2026 | A solution for the XENTRY and MY27 167 communication issue is now available through addon 26.6.1.33608. If after ensuring you've installed l… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz OTA - 20240402 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the OTA - 20240402 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mercedes-Benz warranty extension on file lists the ones Mercedes-Benz has filed.
Which vehicles does OTA - 20240402 cover?
The manufacturer filed it against 60 model years: 2022 Mercedes-Benz A-Class, 2021 Mercedes-Benz A-Class, 2020 Mercedes-Benz A-Class, 2019 Mercedes-Benz A-Class, 2024 Mercedes-Benz AMG GT, 2023 Mercedes-Benz AMG GT and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.