Mazda bulletin SA-036-23
What it saysInterior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance… NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Jun 5, 2023, received Jul 5, 2023, about the equipment. It names 47 model years (2016–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationInterior parts made of resin have antistatic coating to prevent dust from sticking on the surfaces, and depending on the conditions of use, the antistatic components may crystallize slightly, giving an appearance of white stains on the surface. To remove the stains, wipe the stained surface with a towel soaked with water mixed with a small portion of a neutral detergent. If the white stains reappear again, simply wipe them again in the same way. NOTE: The antistatic effect does not deteriorate with this procedure.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SA-036-23 | Service bulletin | Jun 5, 2023 | 10238697 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themand 4 more on this site: 2019 Mazda Mazda6, 2018 Mazda Mazda6, 2017 Mazda Mazda6, 2016 Mazda Mazda6.
Also filed against model years this site has no page for: 2016 Mazda Miata; 2017 Mazda Miata; 2018 Mazda Miata.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 44 model years this bulletin names have filed 3,661 complaints with NHTSA since 2015. 11 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Keyless Entry: I have had this vehicle for about 6 months and over that time, more than 3 separate times the keyless entry hasn't unlocked. It may take 2 - 3 tries. It has never failed to eventually unlock. I don't know that it ever failed to lock because approaching the car it would have already been unlocked.
2023 Mazda CX-50 · Structure · filed with NHTSA Feb 20, 2024 · ODI 11572935
I AM noticing excessive paint chips on the hood and front fenders of my 2017 Mazda 3. The paint is: soul red crystal paint. I have not noticed or heard road debris hit the car. The car has about 23000 miles. The paint seems very thin. I have noticed other Mazda owners with this paint having similar issues.
2017 Mazda Mazda3 · Structure · filed with NHTSA Sep 27, 2019 · ODI 11258570
At 60 MPH on the interstate, the sunroof shattered loudly, with broken glass pushed upward. The sunroof was open in the vent position. No evidence of outside force, such as a rock, causing the damage. Only 600 miles on the new car. After dealer intially denied a warranty claim, it was fixed under warranty
2016 Mazda Mazda6 · Structure · filed with NHTSA Jul 9, 2016 · ODI 10883742
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group31 other manufacturer communications filed against these Mazda models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| CSP04 | Service campaign | Feb 19, 2026 | Customer Service Program (CSP) 04 – Connected Services Deactivated – All applicable Mazda vehicles. There is no Repair Procedure or Warrant… |
| 16-002-24 | Service bulletin | Apr 25, 2024 | Some customers may experience the following symptoms with these software versions: (7000C0A-NA12_10016) It may not be possible to connect t… |
| 16-001-24 | Service bulletin | Apr 19, 2024 | Some customers may experience the following symptoms with these software versions: (Ver. 7230C**-NA03_10022). The person on the line may hea… |
| SA-021-24 | Service bulletin | Apr 9, 2024 | Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speake… |
| SA-017-24 | Service bulletin | Mar 14, 2024 | Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during… |
| ONP09 | Service bulletin | Mar 14, 2024 | Launch of Owner Notification Program ONP09 â 2023MY Mazda CX-50 Wind Noise from Roof Rack Crossbars. Mazda Motor Corporation has decided t… |
| SA-012-24 | Service bulletin | Feb 13, 2024 | Some customers may experience a Bluetooth phone call with low volume from the phone side (caller can barely hear the other side). Be advised… |
| 09-011-24 | Service bulletin | Feb 12, 2024 | Some customers may complain that the cup holder lid does not open/close. This malfunction is caused by a fracture of the cup holder lidâs… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda SA-036-23 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SA-036-23 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Mazda warranty extension on file lists the ones Mazda has filed.
Which vehicles does SA-036-23 cover?
The manufacturer filed it against 47 model years: 2021 Mazda CX-3, 2020 Mazda CX-3, 2019 Mazda CX-3, 2018 Mazda CX-3, 2017 Mazda CX-3, 2016 Mazda CX-3 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.