Mazda service campaign CSP04
What it saysCustomer Service Program (CSP) 04 – Connected Services Deactivated – All applicable Mazda vehicles. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service campaign dated Feb 19, 2026, received Jun 2, 2020, about the equipment — 2 documents under this number: CSP04 Dlr Ltr and 1 more. It names 3 model years (2020–2026). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationCustomer Service Program (CSP) 04 – Connected Services Deactivated – All applicable Mazda vehicles. There is no Repair Procedure or Warranty Information for this CSP, please read below on what to advise the customer if they inquire about this program. This is an information ONLY CSP and is not a recall. Outline of Program: Connected Services is available for all owners of current generation vehicles. Some owners may wish to remove all Connected Services from their vehicle. All current vehicles except 2026 CX-5: To deactivate the TCU (Telecommunications Unit) which removes all connected services from their vehicle, the owner must contact the Mazda Customer Experience Center (CEC). Mazda has established a procedure to deactivate (Opt-Out) Connected Services. Once the vehicle has been deactivated by the CEC, Mazda Warranty and Recalls team will add the VIN to this CSP so it displays on eMDCS giving dealers the visibility that connected services data is not available on this vehicle. 2026 CX-5 with Google Built-in: Please have the customer contact the Mazda Customer Experience Center to to deactivate (Opt-Out) Connected Services. After contacting there is an established procedure to add the VIN to CSP04 so it displays on eMDCS giving dealers the visibility that the customer has requested to Opt-Out of Connected Services. Note: The Mazda Vehicle Owner must contact the Mazda Customer Experience Center directly as Mazda dealer staff cannot verify ownership for the customer. You can contact the CEC on the customer’s behalf and transfer the phone to the owner of the vehicle to start the Opt-Out Procedure.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| CSP04 Dlr Ltr | Service campaign | Feb 19, 2026 | 11029536 | PDF, 136 KB |
| CSP04 | Service bulletin | May 21, 2020 | 10176062 | PDF, 554 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 84 complaints with NHTSA since 2015. 14 of them name Electrical System, Equipment — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Google search shows Mazda has common problem with their front sensing camera, people are reporting the issue for different Mazda models across the board for the last few years including newer models as well. My car display shows few malfunction warning messages. Following captured from MyMazda app. 1. Forward sensing camera malfunction.
2020 Mazda Mazda3 · Electrical System · filed with NHTSA Jun 16, 2024 · ODI 11594653
The contact owns a 2026 Mazda CX-5. The contact stated that while attempting to start the vehicle, the infotainment system failed to operate as intended, and unknown sensors were illuminated. No warning light was illuminated. The vehicle was taken to the dealer; however, the diagnostic result was unknown.
2026 Mazda CX-5 · Equipment · filed with NHTSA Apr 28, 2026 · ODI 11734269
The contact owns a 2020 Mazda CX-30. The contact stated that after starting the vehicle, the instrument panel made an abnormal sound. The contact then noticed that the odometer had inadvertently rolled back to 9,999 miles. The vehicle was not diagnosed or repaired by an independent mechanic or dealer.
2020 Mazda CX-30 · Electrical System · filed with NHTSA Dec 19, 2024 · ODI 11631587
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group22 other manufacturer communications filed against these Mazda models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 16-002-24 | Service bulletin | Apr 25, 2024 | Some customers may experience the following symptoms with these software versions: (7000C0A-NA12_10016) It may not be possible to connect t… |
| 16-001-24 | Service bulletin | Apr 19, 2024 | Some customers may experience the following symptoms with these software versions: (Ver. 7230C**-NA03_10022). The person on the line may hea… |
| SA-021-24 | Service bulletin | Apr 9, 2024 | Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speake… |
| SA-017-24 | Service bulletin | Mar 14, 2024 | Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during… |
| SA-012-24 | Service bulletin | Feb 13, 2024 | Some customers may experience a Bluetooth phone call with low volume from the phone side (caller can barely hear the other side). Be advised… |
| SA-005-24 | Service bulletin | Feb 1, 2024 | Customers may report no audio when using the infotainment fader function fully adjusted to the rear. If the customer's vehicle is among the… |
| 09-023-23b | Service bulletin | Dec 18, 2023 | Some customers may experience the following symptoms of the wireless charger (Qi), even when the mobile device (smartphone etc.) is placed i… |
| SA-015-23e | Service bulletin | Dec 7, 2023 | Frequently Asked Questions (FAQ): General Questions Reception Level Inspection Setup and Getting Started Dealer Processes Registration… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda CSP04 a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the CSP04 repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does CSP04 cover?
The manufacturer filed it against 3 model years: 2020 Mazda CX-30, 2026 Mazda CX-5, 2020 Mazda Mazda3. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.