Kia bulletin TSB_ELE320
What it saysAVN 5.0 WIDE SCREEN FREEZING OR MAP DELAY WITH WIRED APPLE CARPLAY - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles to remedy an inaccurate map… NHTSA’s full summary ↓
Kia filed this with NHTSA as a service bulletin dated Dec 7, 2023, received Jan 6, 2024, about the equipment. It names 21 model years (2020–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
Get the next Kia bulletin for your model by email Weekly, only when something new is filed. Nothing else; one-click unsubscribe.
What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationTECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE SCREEN FREEZING OR MAP DELAY WITH WIRED APPLE CARPLAY - This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2023MY Kia vehicles to remedy an inaccurate map location, freezing AVN screen, or experiencing a delay when using Google Maps or Waze through wired Apple CarPlay.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB_ELE320 | Service bulletin | Dec 7, 2023 | 10247556 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the software for the 2020 Cadenza →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
Email me new Kia bulletins for one of these models
A weekly email, sent only in a week when Kia files something new with NHTSA for the model you pick — service bulletins, campaigns, warranty extensions, over-the-air notices, every model year. Nothing else is sent; one-click unsubscribe in every message. Separate from recall alerts.
What owners reported
Source: NHTSA complaint databaseOwners of the 21 model years this bulletin names have filed 3,967 complaints with NHTSA since 2015. 573 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2020 Kia Niro. The contact stated that while driving at an undisclosed speed, the coolant system warning light illuminated. The contact stated that after entering the vehicle following a charging session, there was a burning odor coming from the vehicle while the coolant system warning light was illuminated.
2020 Kia Niro · Electrical System · filed with NHTSA Sep 3, 2026 · ODI 11761948
While driving my 2023 Sorento plug-in hybrid a msg appeared that Charging Stopped Check Cable. When you stop the car and try to drive it will not go into any gear, msg says Shifting Conditions Not Met and Unplug Vehicle to Start and the wheels are locked up (E-brake) and needs a tow truck with dollies in order to load.
2023 Kia Sorento · Electrical System · filed with NHTSA Dec 3, 2025 · ODI 11702648
Component or system that failed: High-Voltage Electrical System / High-Voltage Battery Safety Plug Assembly (specifically covered under Recall SC314 / NHTSA Campaign 24V-358). It is NOT wear and tear as falsely claimed by the dealer. The vehicle is available for inspection upon request at the owner's residence.
2022 Kia Niro · Electrical System · filed with NHTSA Jul 24, 2026 · ODI 11752715
In depth: 2021 Kia Sorento electrical problems → · 2022 Kia Telluride electrical problems → · 2020 Kia Telluride electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group6 other manufacturer communications filed against these Kia models under the same component group (equipment), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SC304_DP | Service bulletin | Mar 27, 2024 | VOLUNTARY SERVICE CAMPAIGN: DEALER PRINCIPAL MEMO (SC304) - This document is the announcement to the dealer principals that Kia is conductin… |
| TSB_ELE317 | Service bulletin | Nov 27, 2023 | TECHNICAL SERVICE BULLETIN AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) This bulletin provides information to update the software o… |
| TSB_ELE308 | Service bulletin | Oct 5, 2023 | TECHNICAL SERVICE BULLETIN: SERVICE ACTION: REAR HVAC OPERATION INSPECTION AND REPLACEMENT (SA544) - This bulletin provides information to i… |
| TSB_ELE303_R1 | Service bulletin | Sep 28, 2023 | This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles… |
| TSB_ELE303 | Service bulletin | Aug 31, 2023 | TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin provides information to update the software… |
| TSB_ELE250_R2 | Service bulletin | Jul 13, 2023 | TECHNICAL SERVICE BULLETIN: SERVICE ACTION: DA 2.0V SOFTWARE UPDATE FOR WIRELESS APPLE CARPLAY FUNCTION (SA492) - This bulletin has been rev… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Kia, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Kia TSB_ELE320 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB_ELE320 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Kia warranty extension on file lists the ones Kia has filed.
Which vehicles does TSB_ELE320 cover?
The manufacturer filed it against 21 model years: 2020 Kia Cadenza, 2023 Kia K5, 2022 Kia K5, 2021 Kia K5, 2022 Kia Niro, 2021 Kia Niro and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.