2021 Kia Sorento
The 2021 Kia Sorento is sold in the U.S. as a hybrid and gas compact SUV with 5 EPA-rated configurations. The most efficient version, the Sorento Hybrid, is EPA-rated at 37 mpg combined. NHTSA lists 5 recall campaigns for this model year, 3 rated critical, which gives it a Safety Signal grade of F. Owners have filed 275 complaints, most often about the power train. NHTSA crash-tested it at 4 stars overall.

Specs & fuel economy
Source: EPA fueleconomy.gov| Configuration | Powertrain | Drive | Engine / motor | City | Hwy | Comb | Annual fuel* |
|---|---|---|---|---|---|---|---|
| Sorento Hybrid | Hybrid | FWD | 1.6L 4-cyl turbo + 270V Li-Ion | 39 | 35 | 37 | $1,800 |
| Sorento FWD | Gas | FWD | 2.5L 4-cyl | 24 | 29 | 26 | $2,600 |
| Sorento FWD | Gas | FWD | 2.5L 4-cyl turbo | 22 | 29 | 25 | $2,700 |
| Sorento AWD | Gas | AWD | 2.5L 4-cyl | 23 | 25 | 24 | $2,800 |
| Sorento AWD | Gas | AWD | 2.5L 4-cyl turbo | 21 | 28 | 24 | $2,800 |
*EPA estimate at 15,000 miles/year at EPA reference fuel and electricity prices. fueleconomy.gov record ids: 43123, 43272, 43273, 43278, 43279.
Emissions & certification
Source: EPA emission certificates| Configuration | Smog rating | Emission standard | Where it can be sold new | SmartWay |
|---|---|---|---|---|
| Sorento Hybrid | 7 / 10 | California LEV-III SULEV30 / Federal Tier 3 Bin 30 | All 50 states (federal, all altitudes); California and states following California standards | SmartWay |
| Sorento AWD, Sorento FWD | 5 / 10 | California LEV-III ULEV70 / Federal Tier 3 Bin 70 | All 50 states (federal, all altitudes); California and states following California standards | — |
Certified for all fifty states, so it can be registered new anywhere in the U.S.
The smog rating scores tailpipe pollutants other than greenhouse gases, 1 (worst) to 10 (best), and is comparable only within a model year. The standard is the federal bin or California tier the configuration was certified to. Both come from the EPA certificate behind the window sticker.
Specifications filed with NHTSA
Source: NHTSA vPICDimensions Exterior
| Body style | Sport Utility Vehicle [SUV]/Multipurpose Vehicle [MPV] |
| GVWR class | Class 1D: 5,001 - 6,000 lb (2,268 - 2,722 kg) |
Engine Basics
| Cylinders | 4 |
| Displacement | 2.5 L |
Engine Output
| Horsepower | 191.3 hp |
Fuel Economy
| Fuel | Gasoline |
Seating
| Seat rows | 3 |
| Seating capacity | 7 seats |
Transmission
| Drivetrain | 4WD/4-Wheel Drive/4x4 |
| Transmission | Automatic |
| Transmission speeds | 8 |
Driver assistance
Standard: Adaptive cruise control, Anti-lock brakes, Backup camera, Blind-spot monitoring, Electronic stability control, Forward collision warning, Lane departure warning, Lane keeping assist, Parking assist, Pedestrian automatic emergency braking
Filed by the manufacturer with NHTSA under the federal vehicle-identification rule and decoded from the VIN pattern — not a manufacturer press kit, so it describes the configurations we could identify rather than every trim (seen: EX, LX, S, SX, SXP). Figures for the trim you are looking at may differ.
Dimensions & weight
Source: Transport Canada| Length | 189.0 in |
| Width (body, without mirrors) | 74.8 in |
| Height | 66.9 in |
| Wheelbase | 110.6 in |
| Track, front | 65.0 in |
| Track, rear | 65.4 in |
| Curb weight | 3,825–3,940 lb |
| Weight distribution, front/rear | 55/45 to 57/43 |
Measured by Transport Canada for its Canadian Vehicle Specifications database, which covers the North American versions of each model — here 2 configurations: 2.5L SUV, 2.5L Turbo SUV. Where a range is shown, those versions differ. Width is the body without mirrors, which is why it can read narrower than a brochure figure. Before we used it we checked it against the US manufacturer press kits we hold (27 Sep 2026): wheelbase agreed within 1% on every vehicle we could compare, length on 98%, and the curb weight fell inside the manufacturer's range on 96%. Source dataset. Contains information licensed under the Open Government Licence – Canada. Licence.
Factory warranty running out?
The 2021 Kia Sorento is in the years where transmission, electronics and drivetrain repairs land on the owner. What an extended plan does and does not cover is worth reading before a dealer quotes you one.
What to check before you buy →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Recalls (5)
Source: NHTSA recall databasePower Train
SC250Trailer Hitches
SC249Seat Belts
SC241Fuel System, Gasoline
SC214These are vehicle campaigns — the ones the automaker filed against this model. NHTSA also records equipment recalls, filed by a parts maker against a component (a tyre, a child seat, an aftermarket part), and those are not listed here or counted above. nhtsa.gov/recalls shows both for a VIN.
NHTSA defect investigations
Electrical System:Propulsion System — Pedestrian alert sounds closed
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after March 1, 2021. On January 27, 2023, NHTSA opened Defect Petition (DP) 22-005 to evaluate the subject mat
Opened Jan 27, 2023 · closed Aug 7, 2023 · action DP22005 · the investigation’s page →
Engine — Loss of Motive Power closed
The National Highway Traffic Safety Administration (NHTSA) received a letter dated July 13, 2022, petitioning the Agency to initiate a safety defect investigation into loss of motive power allegations attributed to oil drain pan assembly failures on certain Hyundai Motor America, Inc. and Kia America, Inc. vehicles spanning Model Years (MY) 2005-2021. The Petitioners cited examples of complaints indicating that the subject vehicles were experiencing rapid loss of engine oil due to oil drain plug back outs, resulting in loss of motive power and/or catastrophic engine damage. Additional complaints were provided which alleged that the oil drain pans lack sufficient structural integrity and are
Opened Sep 12, 2022 · closed Dec 12, 2023 · action DP22003 · the investigation’s page →
Whether any of this applies to one specific Sorento
A campaign covers a build range, not a model year, so two identical-looking cars from 2021 can differ. Both of these check a VIN against the manufacturer’s own list, free, in about ten seconds. Kia publishes its own lookup because federal rule 49 CFR 573.15 requires it to, and to keep it current to within seven days.
Hear about a recall before the letter does
The manufacturer’s letter is the last step of a recall: it has up to 60 days after filing to mail owners, at the address on the registration. We email you the day NHTSA posts a recall on the 2021 Kia Sorento, with what to do next. Nothing else, ever — no newsletter, no marketing, one-click unsubscribe in every message.
Parts & accessories for the 2021 Kia Sorento
Search by fitment on eBay Motors — OEM take-offs, aftermarket, and the trim pieces dealers no longer stock. The listing and the price are the seller's.
Find parts for this Sorento →Owner complaints
Source: NHTSA complaint database5 involved a crash · 1 a fire · 2 injuries · 0 deaths reported
41 per 10,000 built · Kia reported 67,694 Sorento built (its Early Warning production report to NHTSA)
Filed per year: 2021: 35 · 2022: 73 · 2023: 24 · 2024: 33 · 2025: 45 · 2026: 65
Most-cited components
In depth: transmission and drivetrain problems → · engine problems → · electrical problems →
In owners' own words
Filed with NHTSA by the people who own these cars, one per problem area. Quoted as written, with anything identifying removed.
Recall SA512 was previously completed on my vehicle. The problem is happening again. Since there are no open recalls, I am unable to get it fixed under the recall
On we were driving the Kia at slow speed due to snow on the road when a warning light came on which we think said hybrid vehicle failure pull over. The car stopped and the traffic lane with the engine off. The car would not start and we were exposed to traffic.
Vehicle has a constant, unresolved error reporting that Inverter Coolant level is abnormal. Occurs daily. Dealership is unable to determine whether it is an issue. Has been taken to the dealership 2 times in the last 3 months.
The contact owns a 2021 Kia Sorento Hybrid. The contact received notification of NHTSA Campaign Number: 22V703000 (Trailer Hitches); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
Transmission failure at 9108 miles. Car was turned on and error code stating of some form of a transmission failure. Odd electrical sounding issue in engine bay as well. If the transmission had failed while I was driving I could have gotten into a serious accident.
Within a 2 month period after purchasing this vehicle, the windshield has cracked twice. First time was more understandable as a larger sized rock hit the windshield right next to the pillar on the passenger side creating a roughly 4” starburst crack.
Complaint counts are raw owner reports to NHTSA, not verified defects, and scale with how many were sold. Use them to spot patterns, not to rank.
Reported by Kia itself: 4 death-or-injury claims on this model year in its quarterly Early Warning reports to NHTSA (49 CFR 579.21): 1 killed, 3 injured, as claimed, not verified — about 5.9 per 100,000 built. Every Sorento model year, by year and system → Dated and by system, they are exhibit F of the defect dossier.
When owners reported it
miles, typically
Half the 38 owner reports with an odometer reading on file fall between 12,000 and 75,000 miles. That is when problems get reported, which is not the same as when they start — and not a failure rate, because nobody knows how many of these cars never had a problem at all.
Median mileage by component
| Component | Reports | Median miles | Vs same age |
|---|---|---|---|
| Power Train | 22 | 65,000 | 1.32× |
Vs same age is this model year’s median for the system divided by the median of every 2021-model-year complaint about the same system, all makes: under 1× means owners of this car reported it at lower mileage. Which systems go early across the whole fleet: the component study.
Across 2018–2021 model years the Kia Sorento ranks 59 of 79 nameplates in the odometer-at-first-complaint study: owners reported problems at 1.53× the mileage of vehicles the same age (median 35,000 miles against a fleet 23,512).
Odometer readings as filed by owners with NHTSA. Readings under 100 or over 400,000 miles are dropped as data entry rather than history, and a component needs at least 12 readings before a median is shown for it.
Crash ratings
Source: NHTSA NCAP| Configuration | Overall | Frontal | Side | Rollover | Rollover risk |
|---|---|---|---|---|---|
| SUV AWD | ★★★★☆ | ★★★★☆ | ★★★★★ | ★★★★☆ | 16% |
| SUV AWD | ★★★★☆ | ★★★★☆ | ★★★★★ | ★★★★☆ | 16% |
| SUV FWD | ★★★★☆ | ★★★★☆ | ★★★★★ | ★★★★☆ | 16% |
| SUV FWD | ★★★★☆ | ★★★★☆ | ★★★★★ | ★★★★☆ | 16% |
| SUV FWD | ★★★★☆ | ★★★★☆ | ★★★★★ | ★★★★☆ | 16% |
| SUV FWD | ★★★★☆ | ★★★★☆ | ★★★★★ | ★★★★☆ | 16% |
NHTSA New Car Assessment Program. Standard driver-assist: forward collision warning, lane departure warning.
Service bulletins & campaigns
Source: NHTSA manufacturer communications- 10 years or 120,000 miles, whichever comes first · Kia warranty extension WTY042CAMPAIGN: DEALER PARTS & SERVICE MANAGER MEMO (WTY042) - This document is the announcement to the dealer Parts and Service managers advising that Kia is is extending the New Vehicle Limited Warranty…
The term and the vehicles it covers are the manufacturer’s, as NHTSA’s summary of each filing states them; a dealer checks one particular car by its VIN. Every Kia warranty extension (28) → · Every warranty extension on file, all makes →
Most often about: Electrical System, Engine, Power Train, Equipment, Structure.
- TSB_CLI049_R2 Service bulletin2026-08-28 · Electrical System
- TECHNICAL SERVICE BULLETIN: PARTIAL REPAIR – ELECTRICAL A/C COMPRESSOR - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information regarding the partial repair of the Air Conditioning (A/C) compressor assembly on some 2011MY~ Optima Hybrid (TF HEV, JF HEV/PHEV), 2015MY~
- CS2312_TSB_R2 Service bulletin2026-06-08 · Structure — Body
- TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR AND DECAL INSTALLATION (CS2312) - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to install a Theft Deterrent Ignition Cylinder Protector on certain 2010-2022MY Kia
- TSB_ELE422 Service bulletin2026-05-28 · Electrical System
- TECHNICAL SERVICE BULLETIN: INFOTAINMENT SYSTEM SOFTWARE UPDATE USING UPDATE. KIA. COM - This bulletin provides information and service procedures for updating the infotainment systems on applicable Kia vehicles using the Kia Navigation Updater available at update.kia.com. The software update may improve system performance, enhance existing features, and apply the latest operating software for sup
- TSB_CHA126_R2 Service bulletin2026-05-06 · Service Brakes
- TECHNICAL SERVICE BULLETIN: FRONT BRAKE DISC REPLACEMENT & BURNISHING - This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides the procedure to replace the front brake discs on certain 2021-2024MY Sorento (MQ4a) vehicles produced from July 26, 2021 through March 28, 2024 and 202
- TSB_ELE417 Service bulletin2026-04-14 · Electrical System
- TECHNICAL SERVICE BULLETIN: INFOTAINMENT SOFTWARE UPDATE PROCEDURE - This bulletin provides information on the process for downloading infotainment software updates and preparing USB for installation on applicable Kia vehicles. The software downloads and USB preparation process is similar across all supported platforms; however, in‑vehicle installation procedures vary by head unit type.
- WTY042_OWNR Warranty extension2026-03-26 · Electrical System
- WARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION (WTY042) - This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn assembly in certain 2021-2025 MY Sorento, 2021-2025 MY Sorento Hybrid (HEV), and 2022-2025 MY Sorento Plug-in Hybrid (PHEV) vehicles from 5 years / 60,000 miles to 10 years / 120,
- PS797 Other2025-12-09 · Back Over Prevention — Warnings
- PITSTOP: TECHNICAL OPERATIONS: EXTERNAL DAMAGE TO ULTRASONIC SENSOR: This Pitstop provides information related to Parking Distance Warning (PDW) alerts and repairs involving ultrasonic sensors. The PDW system alerts the driver while parking, by calculating distance based on the difference in signal transmission and reception times between the vehicle (ultrasonic sensor) and an object. The membrane
- TSB_ENG257 Service bulletin2025-12-08 · Engine
- TECHNICAL SERVICE BULLETIN: ITM REPLACEMENT AND ECM & TCM LOGIC IMPROVEMENT (CA2508) - This bulletin provides information to replace the Integrated Thermal Management Module (ITM) and then upgrade the Engine Control Module ‘ECM’ and (if applicable) the Transmission Control Module ‘TCM’ system software on certain 2021-2023MY Sorento (MQ4a) vehicles produced from September 09, 2020 through December
A service bulletin is the manufacturer telling its dealers how to diagnose or repair a known condition. It is not a recall, not a finding that the vehicle is defective, and the work is not automatically free — though a bulletin is often what a dealer works from when you describe a symptom, so quoting the document number can save a diagnosis. The count is every communication filed; the list shows the most recent, one entry per campaign, because a single campaign is usually filed as several documents on the same day. The summaries are NHTSA's; the full documents come from the manufacturer.
Diagnostic trouble codes on file
Source: NHTSA manufacturer communications and complaintsCodes documented against this model year in the federal record. A code appearing here does not mean this vehicle will set it — it means the code is part of this nameplate-year's documented history.
| Code | What it means | Most often filed under | Where it appears |
|---|---|---|---|
| P193B | Manufacturer-defined — the meaning is set by the automaker, not the standard. | Power Train | 2 owner reports |
Generic codes (the second character is 0 or 2) mean the same thing on every vehicle sold in the United States. Manufacturer-specific codes (1 or 3) mean whatever the automaker assigned, and no honest source can define them for you — which is why the ones here carry the evidence instead of a definition. A code is a link when enough separate federal documents name it across the catalogue to be worth a page of its own; the rest are listed here, where the vehicle is the context that makes them mean something.
Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
At the New York inspection station
Source: New York State DMVIn New York’s inspection lanes over the 12 months to Oct 10, 2026, the 2021 Kia Sorento failed the emissions check on 0.67% of first inspections — lower than the 1.9% for every 2021 model-year vehicle inspected; and the safety inspection on 2.2% (every 2021 vehicle: 1.5%).
failed emissions
1,799 initial inspections of 1,769 vehicles.
| Measure | The 2021 Sorento | Every 2021 vehicle | Behind it |
|---|---|---|---|
| Failed the emissions check | 0.67% | 1.9% | 1,797 |
| Failed the safety inspection | 2.2% | 1.5% | 1,799 |
| Air-bag warning lamp stayed lit | 0.11% | 0.19% | 1,799 |
| Miles driven a year | 12,004 | 10,343 | odometer at inspection |
| Average odometer | 63,714 | 54,681 | odometer at inspection |
New York’s emissions test on these model years is an on-board diagnostics check: it fails a car whose check-engine light is on or whose self-tests have not finished. First inspections only, so a car that failed and came back is counted once; private and special plates, not taxis, livery or commercial plates. A rate appears only where at least 200 inspections stand behind it. “Every 2021 vehicle” is every 2021 model-year car, SUV and pickup inspected in the same window, all makes. This is the state’s record of test results, not a reliability score by itself. Source: New York State Department of Motor Vehicles, Vehicle Inspections (data.ny.gov, Open NY terms).
Common questions about the 2021 Sorento
Source: EPA, NHTSA and manufacturer press kitsDoes the 2021 Kia Sorento have any recalls?
NHTSA has posted 5 recall campaigns for the 2021 Kia Sorento, 3 of them rated critical. The most serious on file is 25V649000, covering Electrical System. There is an active park outside advisory — act on it before driving. Check your own VIN at nhtsa.gov/recalls; a recall applies to specific build ranges, not every car.
How safe is the 2021 Kia Sorento?
NHTSA gave the 2021 Kia Sorento 4 stars overall in its New Car Assessment Program tests — 4-star frontal crash, 5-star side crash, 4-star rollover. WhichTrim also grades it F (52/100) on its recall record, which is a different question from crash protection.
What is the fuel economy of the 2021 Kia Sorento?
Across the 5 EPA-rated configurations of the 2021 Kia Sorento, the best EPA combined figure is 37 mpg. Figures are the EPA's own, per configuration, and every one is listed above.
What are the dimensions of the 2021 Kia Sorento?
Transport Canada measured it at 189.0 in long, 74.8 in wide (body, without mirrors), 66.9 in tall, on a 110.6 in wheelbase. Curb weight: 3,825–3,940 lb depending on configuration. Those are its measurements of the North American versions; every figure is in the table above.
What do owners complain about on the 2021 Kia Sorento?
Owners have filed 275 complaints with NHTSA about the 2021 Kia Sorento, most often about power train, engine, electrical system. Of those, 5 involved a crash, 1 a fire, 2 reported injuries. Complaints are unverified owner reports, so treat the pattern as a signal and the individual report as an anecdote.
How clean is the 2021 Kia Sorento?
The EPA smog rating for the 2021 Kia Sorento runs 5 to 7 out of 10 across its configurations. That score covers tailpipe pollutants other than greenhouse gases, and it only compares vehicles within the same model year. It is certified for all fifty states, so it can be registered new anywhere in the U.S. Its configurations were certified to different standards — California LEV-III SULEV30, California LEV-III ULEV70, Federal Tier 3 Bin 30, Federal Tier 3 Bin 70 — which the table above lists per configuration.
Are there service bulletins for the 2021 Kia Sorento?
The manufacturer has filed 169 service bulletins and related communications with NHTSA for the 2021 Kia Sorento, most often covering electrical system, engine, power train. The most recent is dated 2026-08-28. A bulletin is not a recall: it is the repair procedure a manufacturer sends its dealers for a condition it knows about, and the work is not automatically paid for. It is still worth knowing — if the symptom matches, quoting the bulletin number at the service desk can save a diagnosis. The document numbers and summaries are listed above.
How does the 2021 Kia Sorento do at state inspection?
In New York’s inspection lanes over the 12 months to Oct 10, 2026, the 2021 Kia Sorento failed the emissions check on 0.67% of first inspections — lower than the 1.9% for every 2021 model-year vehicle inspected; and the safety inspection on 2.2% (every 2021 vehicle: 1.5%). The figures are New York State DMV’s own inspection records, first inspections only, and the table above sets each one against every vehicle of the same model year.
What we hold, and what an empty row means
Paid vehicle-history reports will not tell you the difference between “nothing happened to this car” and “we never received that record” — both of the big two say as much in their own help pages. Most of what is on this page comes from complete federal registers, so we can tell you which is which, row by row.
| Data | Held | Source | What it covers — or what empty means |
|---|---|---|---|
| Fuel economy & configurations | 5 configurations | EPA certification records | Every configuration the EPA certified for sale, with its own test figures. |
| Emission certificates | 5 configurations | EPA emission certificates | Smog rating, standard and the sales area that decides where the car can be sold new. |
| Recalls | 5 | NHTSA recall campaigns | A complete federal register: every campaign covering this model year, with severity and advisory flags. |
| Owner complaints | 275 | NHTSA complaint database | Also complete, but unverified: these are reports owners filed, not findings. Counts scale with how many were sold. |
| Crash ratings | 6 tested | NHTSA NCAP | Only the configurations NHTSA chose to crash-test, which is never all of them. |
| Service bulletins | 169 | NHTSA manufacturer communications | Everything the manufacturer told its dealers about a defect or malfunction, short of a recall. |
| Investigations | 2 | NHTSA Office of Defects Investigation | Open and closed defect investigations, with the agency's own narrative. |
| Driver-assist crash reports | none | NHTSA Standing General Order 2021-01 | No report has been filed. Only entities named in the order report, and only crashes they hear of — so this is also what an unequipped car, or a manufacturer without telematics, looks like. |
| Specifications filed with NHTSA | 11 fields | NHTSA vPIC, decoded from VIN patterns | What the manufacturer filed under the federal VIN rule — a configuration, not the full trim ladder. |
| Measured dimensions | 7 fields | Transport Canada, Canadian Vehicle Specifications | Length, width, height, wheelbase, track and curb weight, measured on the North American versions. |
| Trims, pricing & equipment | none | Manufacturer press kit | We have not transcribed a press kit for this model year yet. This is our gap, not the manufacturer's — the one row here where an empty cell means we are behind. |
Rebuilt nightly; this page was generated 2026-10-26. Every figure above is traceable to the source named beside it, and the JSON for this page carries the same values with their identifiers.
Sources & method
Safety Signal starts every model-year at 100 and subtracts points per open NHTSA recall campaign by severity: critical 15 (fire risk, park-outside or do-not-drive advisories), high 8 (brakes, steering, airbags, loss of drive power, structure, battery), moderate 6, minor 3 (software, labels, lighting fixed by an update). The most serious recall counts in full and each further one counts 85% of the one before, because a vehicle sold in millions is recalled more often than a rare one without being more dangerous — and because a flat subtraction bottomed the scale out, scoring a vehicle with 22 recalls within a point of one with six. A ≥ 90, B ≥ 80, C ≥ 70, D ≥ 60, otherwise F. Read it as what it counts: recall campaigns on the federal record, weighted by severity. The damping reduces the sales bias by roughly 40% but does not remove it: like our complaint counts, this is not normalized by how many were sold, so a best-seller still scores somewhat worse than an obscure model with the same real risk. NHTSA crash ratings, do-not-drive and park-outside advisories, and the crash, fire, injury and death counts in owner complaints are reported separately on every page and never blended into the letter — a vehicle can hold five stars and a poor letter at once, and where that happens we say so rather than leave you to notice. Because the scale subtracts from a clean sheet, a model year too new to have been recalled, complained about or bulletined scores full marks on an empty record; we label those grades provisional rather than present them as earned.
EPA figures come from fueleconomy.gov vehicle records. Recalls, complaints, investigations and crash ratings come from NHTSA's public flat files, refreshed nightly.