Kia bulletin TSB_ELE317
What it saysAVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) This bulletin provides information to update the software on 5th Generation AVN wide on certain 2024MY Seltos (SP2) vehicles to remedy a 'non-responsive'… NHTSA’s full summary ↓
Kia filed this with NHTSA as a service bulletin dated Nov 27, 2023, received Dec 5, 2023, about the equipment. It names 1 model year (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationTECHNICAL SERVICE BULLETIN AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) This bulletin provides information to update the software on 5th Generation AVN wide on certain 2024MY Seltos (SP2) vehicles to remedy a 'non-responsive' or 'inoperative' radio (FM, AM, SXM, etc.) and/or AVN screen freezing while using Apple CarPlay®/Android Auto™ concern(s). The affected AVN unit on the vehicles may not respond when pressing the âÂÂRADIOâ hard key/button on the AVN unit or when selecting the 'RADIO' icon on the AVN menu screen and/or when a cellular phone is connected to Apple CarPlay®/Android Auto™.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB_ELE317 | Service bulletin | Nov 27, 2023 | 10246156 | PDF, 1,358 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 1 model year this bulletin names have filed 47 complaints with NHTSA since 2015. 18 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On July 9 while waiting at a red light car randomly turned off, had to put car in park and restart On July 19 while driving about 55mph on an extremely busy interstate highway car shut down completely.
2024 Kia Seltos · Electrical System · filed with NHTSA Jul 24, 2025 · ODI 11676008
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group4 other manufacturer communications filed against the Kia Seltos under the same component group (equipment), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB_ELE320 | Service bulletin | Dec 7, 2023 | TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE SCREEN FREEZING OR MAP DELAY WITH WIRED APPLE CARPLAY - This bulletin provides information to updat… |
| TSB_ELE303_R1 | Service bulletin | Sep 28, 2023 | This bulletin provides information to update the software on 5th Generation AVN wide on certain 2020-2024MY Kia vehicles… |
| TSB_ELE303 | Service bulletin | Aug 31, 2023 | TECHNICAL SERVICE BULLETIN: AVN 5.0 WIDE NON-RESPONSIVE RADIO ICON (AM, FM, SXM) - This bulletin provides information to update the software… |
| TSB_ELE250_R2 | Service bulletin | Jul 13, 2023 | TECHNICAL SERVICE BULLETIN: SERVICE ACTION: DA 2.0V SOFTWARE UPDATE FOR WIRELESS APPLE CARPLAY FUNCTION (SA492) - This bulletin has been rev… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Kia, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Kia TSB_ELE317 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB_ELE317 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Kia warranty extension on file lists the ones Kia has filed.
Which vehicles does TSB_ELE317 cover?
The manufacturer filed it against 1 model year: 2024 Kia Seltos. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.