Stellantis bulletin ZD7
What it saysCustomer Satisfaction Notification ZD7 - Radio Software update NHTSA’s full summary ↓
Stellantis filed this with NHTSA as a service bulletin dated Jul 27, 2023, received Sep 25, 2023, about the equipment. It names 61 model years across Jeep, Ram, Dodge and Chrysler (2018–2021). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Jeep · Ram · Dodge · Chrysler.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationCustomer Satisfaction Notification ZD7 - Radio Software update
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| ZD7 | Service bulletin | Jul 27, 2023 | 10242779 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themJeep 19 model years
Also filed against model years this site has no page for: 2019 Jeep Gladiator.
Ram 20 model years
Also filed against model years this site has no page for: 2018 Ram 4500; 2019 Ram 4500; 2020 Ram 4500; 2021 Ram 4500; 2018 Ram 5500; 2019 Ram 5500; 2020 Ram 5500; 2021 Ram 5500.
Dodge 12 model years
and 2 more on this site: 2019 Dodge Durango, 2018 Dodge Durango.
Chrysler 10 model years
and 2 more on this site: 2021 Chrysler Voyager, 2020 Chrysler Voyager.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 52 model years this bulletin names have filed 22,274 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group82 other manufacturer communications filed against these Stellantis models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Jeep list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| S2318000005 | Service bulletin | Dec 5, 2025 | The customer’s complaint may include a message appearing in the cluster’s information center stating, “See User’s Manual For Proper Oil And… |
| S238A000026 | Service bulletin | May 3, 2024 | "Intermittent Black Screen With Or Without Audio, Radio Resets Or Radio Locks Up At Times" |
| 9100301 | Service bulletin | Jan 30, 2024 | UCONNECT 5 W 8.4" DISPLAY Prior to replacing the radio, please check for any related recalls, TSBs, or any STAR Online publications. Please… |
| S238A000028 | Service bulletin | Jan 26, 2024 | Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently |
| 0802324 | Service bulletin | Jan 18, 2024 | Battery No Start, Jump Start, Tow-In Complaints Customer may experience one or more of the following: ? No start, jump start, or tow-in.… |
| 9100287 | Service bulletin | Jan 18, 2024 | Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code. PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WIT… |
| 0800624A | Service bulletin | Jan 17, 2024 | Navigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation continues to reboot aft… |
| S248A000001 | Service bulletin | Jan 13, 2024 | SOS and Assistance Call Not Working After Radio Exchange Unit Installed |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jeep, Ram, Dodge and Chrysler, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Stellantis ZD7 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the ZD7 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does ZD7 cover?
The manufacturer filed it against 61 model years across 4 brands (Jeep, Ram, Dodge and Chrysler): 2021 Chrysler 300, 2020 Chrysler 300, 2019 Chrysler 300, 2018 Chrysler 300, 2021 Chrysler Pacifica, 2020 Chrysler Pacifica and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.