Stellantis bulletin 0800624A
What it saysNavigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? NHTSA’s full summary ↓
Stellantis filed this with NHTSA as a service bulletin dated Jan 17, 2024, received Mar 18, 2024, about the equipment. It names 39 model years across Jeep, Ram, Dodge, Chrysler and Alfa Romeo (2021–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Jeep · Ram · Dodge · Chrysler · Alfa Romeo.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationNavigation (NAV) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation continues to reboot after a Map Update (MOTA). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 0800624A | Service bulletin | Jan 17, 2024 | 10251848 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themJeep 15 model years
Also filed against model years this site has no page for: 2021 Jeep Grand Wagoneer.
Ram 12 model years
Dodge 4 model years
Chrysler 4 model years
Alfa Romeo 4 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 38 model years this bulletin names have filed 8,640 complaints with NHTSA since 2015.
The contact owns a 2021 Ram Promaster 1500. The contact stated that while driving at an undisclosed speed, the solar panel fractured and detached from the vehicle. The failure occurred while the contact was on vacation and driving at night.
2021 Ram ProMaster · Equipment · filed with NHTSA Mar 7, 2024
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group82 other manufacturer communications filed against these Stellantis models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Jeep list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 9100203 | Service bulletin | Mar 18, 2026 | Center Stack Display For complaints of either of the following 2 issues with the center stack display, prior to replacing this part, please… |
| S2318000005 | Service bulletin | Dec 5, 2025 | The customer’s complaint may include a message appearing in the cluster’s information center stating, “See User’s Manual For Proper Oil And… |
| S238A000026 | Service bulletin | May 3, 2024 | "Intermittent Black Screen With Or Without Audio, Radio Resets Or Radio Locks Up At Times" |
| 9100301 | Service bulletin | Jan 30, 2024 | UCONNECT 5 W 8.4" DISPLAY Prior to replacing the radio, please check for any related recalls, TSBs, or any STAR Online publications. Please… |
| S238A000028 | Service bulletin | Jan 26, 2024 | Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently |
| 0802324 | Service bulletin | Jan 18, 2024 | Battery No Start, Jump Start, Tow-In Complaints Customer may experience one or more of the following: ? No start, jump start, or tow-in.… |
| 9100287 | Service bulletin | Jan 18, 2024 | Thermostat Assy For 2022-2024MY 3.6L Pentastar Upgrade with P0128 failure code. PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WIT… |
| S248A000001 | Service bulletin | Jan 13, 2024 | SOS and Assistance Call Not Working After Radio Exchange Unit Installed |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jeep, Ram, Dodge, Chrysler and Alfa Romeo, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Stellantis 0800624A a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 0800624A repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does 0800624A cover?
The manufacturer filed it against 39 model years across 5 brands (Jeep, Ram, Dodge, Chrysler and Alfa Romeo): 2024 Alfa Romeo Giulia, 2023 Alfa Romeo Giulia, 2022 Alfa Romeo Giulia, 2021 Alfa Romeo Giulia, 2024 Chrysler Pacifica, 2023 Chrysler Pacifica and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.