Stellantis bulletin S2423000012 REV. D
What it saysPower Liftgate Is Inoperative or Won’t Close. NHTSA’s full summary ↓
Stellantis filed this with NHTSA as a service bulletin dated Nov 19, 2025, received Nov 22, 2024, about the structure — 2 documents under this number: S2423000012 REV. C and 1 more. It names 19 model years across Jeep and Dodge (2018–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Jeep · Dodge.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationPower Liftgate Is Inoperative or Won’t Close.
Trouble codes it names: B197B B197C all 2 read from the document itself; NHTSA’s summary names none
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| S2423000012 REV. D | Service bulletin | Nov 19, 2025 | 11025734 | |
| S2423000012 REV. C | Service bulletin | Nov 22, 2024 | 11010749 | PDF, 196 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
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Model years it names
Source: as the manufacturer filed themJeep 11 model years
Dodge 8 model years
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 19 model years this bulletin names have filed 3,176 complaints with NHTSA since 2015. 19 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
I bought my truck march 2025 in August while putting groceries in the trunk the trunk started coming down on me I took it to the dealership the hydraulic fuel was low had I been a child the trunk probably would have shut completely on them, may 2026 both batteries went out the main batteries and the auxiliary battery june 21 the fuse…
2025 Jeep Grand Cherokee · Structure · filed with NHTSA Jun 30, 2026 · ODI 11747475
The contact owns a 2021 Dodge Durango. The contact stated that while opening the rear hatch, he noticed a bolt inside the hatch from the rear spoiler. The contact took the vehicle to a local dealer, where it was diagnosed with needing the rear spoiler to be replaced. The vehicle was not repaired due to not having the parts available.
2021 Dodge Durango · Structure · filed with NHTSA Sep 22, 2022 · ODI 11485804
Component/System: Windshield/visibility system and possible body sealing or A-pillar water intrusion affecting interior and defrost performance. The condition is available for inspection upon request. Description of the problem and safety risk: I purchased a new 2024 Jeep Grand Cherokee L Altitude.
2024 Jeep Grand Cherokee · Structure · filed with NHTSA Feb 19, 2026 · ODI 11719003
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the structure
Source: same model, same component group137 other manufacturer communications filed against these Stellantis models under the same component group (structure), newest first. The eight newest are listed; the rest are on the Jeep list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 23-051-26 | Service bulletin | Oct 21, 2026 | Liftgate Tail Lamp Assembly Not Illuminating Or Partially Illuminating XE2 Warranty Extension Customers may comment on the following: SYMPTO… |
| 115211 | Service bulletin | Oct 14, 2026 | HEADLAMP |
| 115210 | Service bulletin | Oct 14, 2026 | HEADLAMP |
| 9100929 | Service bulletin | Oct 12, 2026 | Before submitting a claim for clogged drain tubes, please follow the approved service procedure. Clean the sunroof tracks and inspect the dr… |
| 114946 | Warranty extension | Sep 30, 2026 | FCA Caribbean Warranty Newsletter – Volume 12, Issue 7 |
| 114937 | Warranty extension | Sep 30, 2026 | Warranty Newsletter – Volume 12, Issue 7 |
| 114721 | Service bulletin | Sep 23, 2026 | APPLIQUE - FRONT DOOR |
| 114509 | Service bulletin | Sep 14, 2026 | RAIL KIT – LUGGAGE AND REMOVABLE |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Jeep and Dodge, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Stellantis S2423000012 REV. D a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the S2423000012 REV. D repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Stellantis warranty extension on file lists the ones Stellantis has filed.
Which vehicles does S2423000012 REV. D cover?
The manufacturer filed it against 19 model years across 2 brands (Jeep and Dodge): 2025 Dodge Durango, 2024 Dodge Durango, 2023 Dodge Durango, 2022 Dodge Durango, 2021 Dodge Durango, 2020 Dodge Durango and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.