Infiniti bulletin ITB09-039K
What it saysWINDSHIELD CRACKING This bulletin has been amended. NHTSA’s full summary ↓
Infiniti filed this with NHTSA as a service bulletin dated Apr 29, 2024, received Jun 7, 2024, about the visibility/wiper. It names 58 model years (2016–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationWINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| ITB09-039K | Service bulletin | Apr 29, 2024 | 11001177 | PDF, 557 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themand 12 more on this site: 2016 Infiniti QX60, 2017 Infiniti QX70, 2016 Infiniti QX70, 2024 Infiniti QX80, 2023 Infiniti QX80, 2022 Infiniti QX80, 2021 Infiniti QX80, 2020 Infiniti QX80, 2019 Infiniti QX80, 2018 Infiniti QX80, 2017 Infiniti QX80, 2016 Infiniti QX80.
Also filed against model years this site has no page for: 2016 Infiniti Q40; 2016 Infiniti Q60; 2018 Infiniti QX50; 2021 Infiniti QX60; 2019 Infiniti RQ50 Hybrid; 2023 Infiniti Redundant QX50.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 52 model years this bulletin names have filed 990 complaints with NHTSA since 2015. 22 of them name Visibility/Wiper — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2021 Infiniti QX80. The contact stated while driving at approximately 65 MPH, the sunroof inadvertently exploded without impact. The contact stated that the sunroof was not being utilized and was covered and closed. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer were notified of the failure.
2021 Infiniti QX80 · Visibility/Wiper · filed with NHTSA Oct 17, 2023 · ODI 11550409
Back window shattered for no reason. Vehicle parked on property and was fine when we came home last night in another vehicle and parked behind it. Online found out this has been happening where the back window spontaneous combustion for no reason. Checked property surveillance cameras and confirmed no one was on property at all.
2024 Infiniti QX80 · Visibility/Wiper · filed with NHTSA Jun 9, 2026 · ODI 11742933
The contact owns a 2016 Infiniti QX60. The contact stated that while the vehicle was parked outside, she noticed there was water leaking through the sunroof onto the floor of the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the sunroof drain tubes needed to be replaced. The vehicle was not repaired.
2016 Infiniti QX60 · Visibility/Wiper · filed with NHTSA Dec 29, 2022 · ODI 11499423
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group5 other manufacturer communications filed against these Infiniti models under the same component group (visibility/wiper), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| ITB17-009H | Service bulletin | Apr 30, 2024 | WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions o… |
| ITB13-007I | Service bulletin | Apr 30, 2024 | REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previ… |
| ITB22-025B | Service bulletin | Nov 2, 2023 | ROARING NOISE FROM THE ENGINE COOLING FAN ASSEMBLY AND THE A/C IS NOT COOLING This bulletin has been amended. See AMENDMENT HISTORY on t… |
| ITB23-024 | Service bulletin | Aug 14, 2023 | NOISE FROM MOONROOF WHEN OPEN IF YOU CONFIRM Ticking / flutter / vibrating noise when the moonroof (sunroof) is open and the vehicle is… |
| ITB22-004A | Service bulletin | Jun 13, 2023 | A/C INOPERATIVE WITH DTC B20C8-14 STORED IN THE IPDM E/R This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Infiniti, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Infiniti ITB09-039K a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the ITB09-039K repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does ITB09-039K cover?
The manufacturer filed it against 58 model years: 2024 Infiniti Q50, 2023 Infiniti Q50, 2022 Infiniti Q50, 2021 Infiniti Q50, 2020 Infiniti Q50, 2019 Infiniti Q50 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.