Genesis service campaign 915G
What it saysSome vehicles may exhibit a loss of connectivity or interruptions in the middle of using Connected Car Services functions. NHTSA’s full summary ↓
Genesis filed this with NHTSA as a service campaign dated May 8, 2025, received Mar 25, 2025, about the electrical system — 3 documents under this number: 25-01-024G-1 TSB, 25-01-024G EM, 25-01-024G TSB. It names 27 model years (2018–2025). A service campaign is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome vehicles may exhibit a loss of connectivity or interruptions in the middle of using Connected Car Services functions. This may be due to an irregular disconnection on Verizon’s communication network. Follow the procedure in this TSB to reestablish the connection by resetting the AVN unit.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 25-01-024G-1 TSB | Service campaign | May 8, 2025 | 11018581 | not found |
| 25-01-024G EM | Service campaign | Apr 7, 2025 | 11017110 | PDF, 1,821 KB |
| 25-01-024G TSB | Service campaign | Mar 18, 2025 | 11015937 | PDF, 358 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 27 model years this bulletin names have filed 726 complaints with NHTSA since 2015. 153 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
ICCU failed leaving me stranded on the side of the road (thankfully not on bridge). This was supposed to have been fixed under a recall the week prior by reprogramming the computer. Genesis has not changed the ICCU so even if/when repaired, it will most likely happen again. The Genesis of Wexford, PA dealer confirmed ICCU and fuse blown.
2023 Genesis GV70 · Electrical System · filed with NHTSA Apr 28, 2025 · ODI 11657192
The driver seat module was defective, it was replaced & is still not working properly. It works sporadically. The navigation system freezes sporadically, the instrument display panel gives incorrect information. The Speed Limit Display indicated "34" when the heated seat feature was turned on, but the posted speed limit was 55.
2022 Genesis G80 · Electrical System · filed with NHTSA Jul 1, 2022 · ODI 11472023
The centre console screen has completely failed and has gone black. Yes, the screen is available for inspection upon request. The screen houses access to most safety systems in the car, including the reverse camera, front camera, collision avoidance system settings, lane safety settings, blind spot monitoring settings etc.
2021 Genesis G90 · Electrical System · filed with NHTSA Jun 25, 2026 · ODI 11746583
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group58 other manufacturer communications filed against these Genesis models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Genesis list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| L22G | Warranty extension | Oct 28, 2026 | Certain GV80 (JX1) and G80 (RG3) vehicles equipped with a ccIC 27 head unit may not display the navigation map on the instrument cluster due… |
| 26-GI-003G | Service bulletin | Oct 26, 2026 | This bulletin provides information related to the navigation and head unit software changes introduced in the 2026 2nd Navigation Map and So… |
| 26-EV-008G | Service bulletin | Oct 21, 2026 | Some G80 Electrified (RG3 EV), GV60 (JW1 EV), and GV70 Electrified (JK1A EV) vehicles may exhibit a vibration noise coming from the battery… |
| 26-BE-028G | Service bulletin | Oct 21, 2026 | Some GV80 (JX1) vehicles may experience 12-volt battery discharge due to the Digital Key 2 Premium passive entry feature repeatedly waking u… |
| L23G | Warranty extension | Oct 14, 2026 | Certain G70 (IK) vehicles equipped with an AVN5W head unit may exhibit the map, navigation, and voice recognition systems not loading after… |
| 922G | Service campaign | Oct 10, 2026 | Certain GV60 (JW1 EV) and G90 (RS4) vehicles may exhibit an inability to perform Over the Air (OTA) software updates due to an internal logi… |
| L21G | Warranty extension | Aug 3, 2026 | Certain GV70 (JK1) vehicles may experience an intermittent A/C inoperative condition when the engine is started after the air conditioner ha… |
| L04G | Service campaign | Jul 31, 2026 | Certain GV70 Electrified (JK1A EV) vehicles may exhibit a Data Communication Unit (DCU) software error due to the internal timer initializat… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Genesis, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Genesis 915G a recall?
No. A service campaign is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 915G repair free?
A service campaign is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 915G cover?
The manufacturer filed it against 27 model years: 2025 Genesis G70, 2024 Genesis G70, 2023 Genesis G70, 2022 Genesis G70, 2021 Genesis G70, 2020 Genesis G70 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.