Ford over-the-air update SYNC-25.1.9.7.1
What it says"25S49 Recall Remedy: -Infotainment software update to address frozen screens" NHTSA’s full summary ↓
Ford filed this with NHTSA as an over-the-air update dated Apr 29, 2026, received Feb 24, 2026, about the electrical system — 7 documents under this number: SYNC-25.1.9.7.1 Bronco, SYNC-25.1.9.7.1 Escape, SYNC-25.1.9.7.1 Transit, SYNC-25.1.9.7.1 F-150 BEV and 3 more. It names 16 model years (2021–2023). An over-the-air update is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communication"25S49 Recall Remedy: -Infotainment software update to address frozen screens"
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SYNC-25.1.9.7.1 Bronco | Over-the-air update | Apr 29, 2026 | 11031929 | PDF, 22 KB |
| SYNC-25.1.9.7.1 Escape | Over-the-air update | Apr 10, 2026 | 11031650 | PDF, 22 KB |
| SYNC-25.1.9.7.1 Transit | Over-the-air update | Feb 17, 2026 | 11029559 | PDF, 23 KB |
| SYNC-25.1.9.7.1 F-150 BEV | Over-the-air update | Feb 17, 2026 | 11029555 | PDF, 23 KB |
| SYNC-25.1.9.7.1 F-150 | Over-the-air update | Feb 17, 2026 | 11029549 | PDF, 23 KB |
| SYNC-25.1.9.7.1 MachE | Over-the-air update | Feb 5, 2026 | 11029659 | PDF, 23 KB |
| SYNC-25.1.9.7.1 SuperDut | Over-the-air update | Feb 4, 2026 | 11028995 | PDF, 23 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2023 Ford F-550 SD.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 15 model years this bulletin names have filed 4,199 complaints with NHTSA since 2015. 1,258 of them name Electrical System, Visibility/Wiper — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2021 Ford F-150, the 36 owners who gave an odometer reading for Visibility/Wiper reported it at a median of 39,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
The contact owns a 2023 Ford Mustang Mach-E. The contact stated while driving approximately 35 MPH, a MIL warning illuminated, with the message “Immediate Loss of Power” displayed. The contact stated that the vehicle shut off and the battery was drained. The contact stated that the vehicle stopped and independently shifted to park(P).
2023 Ford Mustang Mach-E · Electrical System · filed with NHTSA Dec 5, 2023 · ODI 11558645
After charging for the first time at a DC fast charge station to 80%, I resumed my trip and drove about 3 miles to merge onto the expressway, my screen panel said "safely stop now", with a turtle logo and battery icon coming on. my car then came to a complete stop within a few seconds in the middle of the on-ramp leaving me stranded.
2022 Ford Mustang Mach-E · Electrical System · filed with NHTSA Jun 6, 2023 · ODI 11525550
The contact owns a 2023 Ford Bronco. The contact stated while driving in rainy weather at an undisclosed speed, the windshield wipers reduced speed and became inoperable. The vehicle was taken to the dealer where the mechanic was able to duplicate the failure; however, the mechanic was unable to determine the cause of the failure.
2023 Ford Bronco · Visibility/Wiper · filed with NHTSA Feb 22, 2023 · ODI 11508580
In depth: 2023 Ford Bronco visibility and wiper problems → · 2022 Ford Bronco visibility and wiper problems → · 2023 Ford Escape electrical problems → · 2023 Ford F-150 electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group413 other manufacturer communications filed against these Ford models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB 26-2449 | Service bulletin | Oct 22, 2026 | This bulletin supersedes 26-2428. Reason for update: to update the Service Procedure to remove the fuel tank isolation valve replacement and… |
| 26-2431 v2 | Service bulletin | Oct 22, 2026 | This bulletin supersedes 26-2226. Reason for update: update the Service procedure for 2021-2022 F-150 3.5L EcoBoost vehicles with new Ford D… |
| TSB 26-2439 | Service bulletin | Oct 21, 2026 | Some of the vehicles listed in the Model statement above may exhibit the HVAC (heating, ventilation, and air conditioning) and radio system… |
| SSM 55255 | Service bulletin | Oct 15, 2026 | Some 2024-2026 F-Super Duty vehicles equipped with a 360-degree camera may exhibit a distorted or corrupted 360-degree camera image in the c… |
| TSB 26-2442 | Service bulletin | Oct 14, 2026 | This bulletin supersedes 26-2297. Reason for update: Add 2022-2025 Transit vehicles. Some of the vehicles listed in the model statement abov… |
| SSM 55240 | Service bulletin | Oct 12, 2026 | Some 2021-2024 Bronco vehicles may exhibit an illuminated red brake warning indicator with diagnostic trouble code (DTC) C0049:01 stored in… |
| SSM 55239 | Service bulletin | Oct 12, 2026 | Some 2023-2026 F-Super Duty vehicles equipped with a trailer brake control module and built on or before 08-May-2026 may exhibit a "Trailer… |
| SSM 55221 | Service bulletin | Oct 6, 2026 | For 20222026 vehicles equipped with a 8F35 transmission, a revision to the Road Testing Vehicle procedure has been made in the WSM, Section… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SYNC-25.1.9.7.1 a recall?
No. A over-the-air update is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SYNC-25.1.9.7.1 repair free?
A over-the-air update is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does SYNC-25.1.9.7.1 cover?
The manufacturer filed it against 16 model years: 2023 Ford Bronco, 2022 Ford Bronco, 2021 Ford Bronco, 2023 Ford Escape, 2023 Ford F-150, 2022 Ford F-150 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.