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Manufacturer communication · Service bulletin

Toyota bulletin TSB002723

What it saysTSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. NHTSA’s full summary ↓

Toyota filed this with NHTSA as a service bulletin dated Feb 19, 2024, received Oct 16, 2023, about the tires — 2 documents under this number. It names 24 model years (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.

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What the bulletin says

Source: NHTSA's summary of the manufacturer's communication

TSB: During the manufacturing process, tires are mounted on the vehicle as matched sets to help reduce conditions such as pulling or drifting. If the wheels are replaced or refinished before vehicle delivery, it is important that the tires remain on the vehicle in the same location and in the same direction of rotation. Refer to the Tire Positioning Procedure in this bulletin to ensure that the original tires stay in the same location on the vehicle.

Kind Service bulletin Manufacturer date Feb 19, 2024 Received by NHTSA Oct 16, 2023 Components Tires, Wheels First dated Aug 28, 2023

Documents filed under this number

DocumentKindDatedNHTSA idAt NHTSA
TSB002723Service bulletinFeb 19, 202410252257not found
TSB002723Service bulletinAug 28, 202310244120not found

The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.

Model years it names

Source: as the manufacturer filed them

Also filed against model years this site has no page for: 2024 Toyota Redundant 86; 2024 Toyota Redundant Land Cruiser; 2024 Toyota Redundant Sequoia; 2024 Toyota Redundant Sienna; 2024 Toyota Redundant Venza.

A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.

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What owners reported

Source: NHTSA complaint database

Owners of the 19 model years this bulletin names have filed 1,415 complaints with NHTSA since 2015. 14 of them name Tires, Wheels — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.

Passenger side rear tire failed - Tire is at dealer and available for inspection - Extremely dangerous situation, tire failed on a section of interstate highway under construction. Only 2 lanes available and they were narrower than normal width. Part of the shoulder was converted to driving lane so almost no shoulder to pull off on.

2024 Toyota RAV4 · Wheels · filed with NHTSA Oct 23, 2024 · ODI 11621461

This is a 2024 Toyota Prius prime lease in February 2024. I went to our trusted local car shop for our annual inspection, and was told that we need to replace all four tires and we’re just passed 24,000 miles on our odometer. We are two seniors living in New York State and we only drive on paved roads.

2024 Toyota Prius Prime · Tires · filed with NHTSA Mar 11, 2026 · ODI 11723567

On I was driving my '24 4Runner Limited with factory installed Yokohama Geolander G96 245 60 20 tires and had the driver side rear tire inner sidewall blow out. There was nothing in the road that could've hit the rear tire after missing the front tire. I called Yokohama IAW their warranty procedure.

2024 Toyota 4Runner · Wheels · filed with NHTSA Sep 23, 2024 · ODI 11616089

A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.

More bulletins about the tires

Source: same model, same component group

1 other manufacturer communication filed against these Toyota models under the same component group (tires), newest first.

NumberKindDatedNHTSA’s summary
24TD01_TI_publisService bulletinMar 4, 2024TECHNICAL INSTRUCTIONS FOR LIMITED SERVICE CAMPAIGN 24TD01 Premature Tire Wear CERTAIN 2022-2023 Tundra HV TRD Pro vehicles

Quote the number at the service desk. It is what the dealer’s system is keyed on.

Every manufacturer communication NHTSA holds for Toyota, by the number printed on the letter.

Photo: Christian Buehner / Unsplash

Common questions

Source: NHTSA, 49 CFR 579.5

Is Toyota TSB002723 a recall?

No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.

Is the TSB002723 repair free?

Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Toyota warranty extension on file lists the ones Toyota has filed.

Which vehicles does TSB002723 cover?

The manufacturer filed it against 24 model years: 2024 Toyota 4Runner, 2024 Toyota Camry, 2024 Toyota Corolla, 2024 Toyota Corolla Cross, 2024 Toyota Crown, 2024 Toyota GR Supra and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.