Toyota bulletin TSB002423
What it saysTSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. NHTSA’s full summary ↓
Toyota filed this with NHTSA as a service bulletin dated Feb 13, 2024, received Oct 16, 2023, about the equipment — 2 documents under this number. It names 24 model years (2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationTSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include storage period, temperature, parasitic drain, and battery load. Because of these factors, battery inspection and maintenance are required in order to ensure proper operation and optimal battery life. As a matter of policy, Toyota does not provide battery warranty coverage for discharged and/or failed batteries due to lack of maintenance. It is the dealer?s responsibility to maintain the specified State-Of-Charge (SOC) of the vehicle?s battery while in stock and ensure proper SOC at delivery. To eliminate customer service concerns due to an undercharged battery during the first few weeks of ownership, All dealers should test the auxiliary (12V) battery and recharge, if necessary, no more than 48 hours before delivery to the customer.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| TSB002423 | Service bulletin | Feb 13, 2024 | 10252247 | not found |
| TSB002423 | Service bulletin | Aug 28, 2023 | 10244122 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2024 Toyota Redundant 86; 2024 Toyota Redundant Land Cruiser; 2024 Toyota Redundant Sequoia; 2024 Toyota Redundant Sienna; 2024 Toyota Redundant Venza.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 19 model years this bulletin names have filed 1,415 complaints with NHTSA since 2015. 162 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2024 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 25V595000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2024 Toyota RAV4 Prime · Electrical System · filed with NHTSA Oct 27, 2026 · ODI 11774036
The contact owns a 2024 Toyota Venza. The contact received notification of NHTSA Campaign Number: 25V595000 (ELECTRICAL SYSTEM). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the screen displayed a black screen while the vehicle was in drive(D).
2024 Toyota Venza · Electrical System · filed with NHTSA Jan 20, 2026 · ODI 11712196
The contact owns a 2024 Toyota Tundra Hybrid. The contact stated that while driving 3-20 MPH, the instrument cluster multi-information display (MID) located near the left side of the steering wheel was scrolling independently, causing the gauge information to be replaced independently on the instrument cluster.
2024 Toyota Tundra · Electrical System · filed with NHTSA Mar 18, 2025 · ODI 11648958
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group24 other manufacturer communications filed against these Toyota models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Toyota list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB009923 | Service bulletin | Dec 13, 2024 | TSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas dese… |
| T-TT-0709-22 | Service bulletin | May 10, 2024 | TT: ?Some customers may be concerned that EV (Electric Vehicle) Battery charging performance does not meet their expectation. ?To extend t… |
| T-SB-0015-24 | Service bulletin | Mar 18, 2024 | TSB: A head unit software update is now available for 2023 model year Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, an… |
| TSB010622 | Service bulletin | Feb 20, 2024 | TSB: Some 2018 ? 2022 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool… |
| TSB002623 | Service bulletin | Feb 19, 2024 | TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines sho… |
| TSB000724 | Service bulletin | Feb 15, 2024 | TSB: Some 2022 ? 2023 model year Tundra and Tundra Hybrid vehicles may exhibit a loose and/or broken front seat cushion shield. This affects… |
| TSB002823 | Service bulletin | Feb 13, 2024 | TSB: 2024 model year Toyota vehicles are equipped with driver side floor mat retainers to secure the floor mat in the correct position. In a… |
| 20TD01 | Service bulletin | Feb 12, 2024 | DP: 20TD01 Expired on March 31, 2023 There is a possibility that some of the involved 2012-2019 Sequoias received a Toyota Genuine carpet f… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Toyota, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Toyota TSB002423 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the TSB002423 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Toyota warranty extension on file lists the ones Toyota has filed.
Which vehicles does TSB002423 cover?
The manufacturer filed it against 24 model years: 2024 Toyota 4Runner, 2024 Toyota Camry, 2024 Toyota Corolla, 2024 Toyota Corolla Cross, 2024 Toyota Crown, 2024 Toyota GR Supra and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.