Toyota bulletin T-SB-0015-24
What it saysTSB: A head unit software update is now available for 2023 model year Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, and Mirai vehicles equipped with Toyota Multimedia (earlier than version 2050). NHTSA’s full summary ↓
Toyota filed this with NHTSA as a service bulletin dated Mar 18, 2024, received Apr 15, 2024, about the equipment. It names 3 model years (2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationTSB: A head unit software update is now available for 2023 model year Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, and Mirai vehicles equipped with Toyota Multimedia (earlier than version 2050). This software update includes the following improvements: ?User interface design. ?Intelligent assistant. ?Navigation lane guidance. ?Phone book search. ?Bug fixes
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| T-SB-0015-24 | Service bulletin | Mar 18, 2024 | 10253241 | not found |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 3 model years this bulletin names have filed 383 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group10 other manufacturer communications filed against these Toyota models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Toyota list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| TSB010622 | Service bulletin | Feb 20, 2024 | TSB: Some 2018 ? 2022 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool… |
| TSB002623 | Service bulletin | Feb 19, 2024 | TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines sho… |
| TSB002823 | Service bulletin | Feb 13, 2024 | TSB: 2024 model year Toyota vehicles are equipped with driver side floor mat retainers to secure the floor mat in the correct position. In a… |
| TSB002423 | Service bulletin | Feb 13, 2024 | TSB: A battery in a stored vehicle is subject to conditions that can reduce its performance and service life. These conditions include stora… |
| T-SB-0004-24 | Service bulletin | Feb 6, 2024 | TSB: 2025 model year Toyota vehicles are equipped with driver side floor mat retainers to secure the floor mat in the correct position. In a… |
| TSB008923 | Service bulletin | Nov 10, 2023 | TSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas dese… |
| T-TT-0741-23 | Service bulletin | Oct 24, 2023 | TT: Some MY23-24 Highlander and Grand Highlander/HV vehicles may experience a condition where the engine does not restart automatically foll… |
| LSB001923 | Service bulletin | Aug 24, 2023 | TSB: Long-term or off-site storage requires special care to keep vehicles factory fresh and ready for delivery. The following guidelines sho… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Toyota, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Toyota T-SB-0015-24 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the T-SB-0015-24 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every Toyota warranty extension on file lists the ones Toyota has filed.
Which vehicles does T-SB-0015-24 cover?
The manufacturer filed it against 3 model years: 2023 Toyota Corolla Cross, 2023 Toyota Highlander, 2023 Toyota Mirai. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.