GM bulletin PIE0753
What it saysThis engineering information (EI) will assist GM to recover a small number of electric vehicle battery packs from customer-owned vehicles in the field for further engineering study and analysis. NHTSA’s full summary ↓
GM filed this with NHTSA as a service bulletin dated May 31, 2023, received Jun 6, 2023, about the equipment. It names 13 model years across Chevrolet, GMC and Cadillac (2017–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
One page for every brand it was filed under. Each brand’s bulletins: Chevrolet · GMC · Cadillac.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThis engineering information (EI) will assist GM to recover a small number of electric vehicle battery packs from customer-owned vehicles in the field for further engineering study and analysis.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| PIE0753 | Service bulletin | May 31, 2023 | 10237396 | PDF, 69 KB |
What the document itself lists
The manufacturer titles it “Engineering Information – Information on Selective Battery Pack Replacement for Analysis”.
Labour operation and the time the manufacturer allows
| Operation | Description | Time |
|---|---|---|
| 5080368 | Engineering Information - Information on Selective Battery Pack Replacement for Analysis | 0.2 hrs |
Read by machine from the document NHTSA serves (2 pages), read Sep 30, 2026. A part number is shown only where it matches GM’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
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The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themChevrolet 9 model years
GMC 3 model years
Also filed against model years this site has no page for: 2022 GMC Hummer EV Pickup.
Cadillac 1 model year
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 12 model years this bulletin names have filed 1,165 complaints with NHTSA since 2015. 446 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2017 Chevrolet Bolt EV, the 26 owners who gave an odometer reading for Electrical System reported it at a median of 25,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
In the early morning hours of october 21st, around 3am, we were woken up by smoke/fire alarms. We started running around our home to identify the cause of the alarm. After about 5 minutes of searching inside the home and finding nothing, we realized that there was some smell of smoke coming from the garage and when the mudroom door which…
2019 Chevrolet Bolt EV · Electrical System · filed with NHTSA Oct 30, 2020 · ODI 11372429
The entire left portion of the screen became inoperable and remained a black screen despite attempts to reset the system. The left side of the screen contains information such as gear selection, speedometer, lane keep assist, and many other important information. There is no other way to see what speed you are going besides this screen.
2023 Cadillac Lyriq · Electrical System · filed with NHTSA Dec 11, 2024 · ODI 11630145
The contact owns a 2022 Chevrolet Bolt EV. The contact received notification of NHTSA Campaign Number: 21V650000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.
2022 Chevrolet Bolt EV · Electrical System · filed with NHTSA Sep 6, 2022 · ODI 11483093
In depth: 2020 Chevrolet Bolt EV electrical problems → · 2019 Chevrolet Bolt EV electrical problems → · 2017 Chevrolet Bolt EV electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group101 other manufacturer communications filed against these GM models under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Chevrolet list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| PIP5601B | Service bulletin | Jul 18, 2025 | This Preliminary Information communication provides information to the technician about vibration complaints that are one of the most challe… |
| 23-NA-158 | Service bulletin | Apr 8, 2025 | This service bulletin provides repair information to correct a customer concern of Radio Software issues. Releasing software Version 170.5.1… |
| 22-NA-096 | Service bulletin | Mar 29, 2025 | This informational bulletin provides information for dealers/technicians on Customer Education Bulletin for Google Built In Radio. |
| 17-NA-073 | Service bulletin | Mar 5, 2025 | This warranty administration bulletin provides policy information with the field action courtesy transportation policy. |
| 17-NA-331 | Service bulletin | Jan 17, 2025 | Rear View Camera Guidelines Not Present at Times Condition Some customers may report that the Rear View Camera (RVC) guidelines are temp… |
| 21-NA-091 | Service bulletin | Dec 21, 2024 | This service bulletin provides information for customers/dealers/technicians on Normal Camera Display Operation - Flashing Diamond - Spot… |
| 22-NA-038 | Service bulletin | Dec 14, 2024 | This warranty bulletin provides information on Customer Concern Not Duplicated (CCND) Labor Operation Numbers. |
| 18-NA-263 | Service bulletin | Dec 14, 2024 | This warranty administration bulletin provides policy information for variable diagnostic time allowances on select labor operations… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Chevrolet, GMC and Cadillac, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is GM PIE0753 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the PIE0753 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way. Every GM warranty extension on file lists the ones GM has filed.
Which vehicles does PIE0753 cover?
The manufacturer filed it against 13 model years across 3 brands (Chevrolet, GMC and Cadillac): 2023 Cadillac Lyriq, 2023 Chevrolet Bolt EUV, 2022 Chevrolet Bolt EUV, 2023 Chevrolet Bolt EV, 2022 Chevrolet Bolt EV, 2021 Chevrolet Bolt EV and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.