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Manufacturer communication · Service bulletin

Audi bulletin A6424972062618_4

What it saysThis bulletin provides information when the frameless window auto-drop function is inoperative in freezing weather. NHTSA’s full summary ↓

Audi filed this with NHTSA as a service bulletin dated Jan 18, 2024, received Feb 6, 2024, about the visibility/wiper. It names 76 model years (2016–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.

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What the bulletin says

Source: NHTSA's summary of the manufacturer's communication

This bulletin provides information when the frameless window auto-drop function is inoperative in freezing weather.

Kind Service bulletin Manufacturer date Jan 18, 2024 Received by NHTSA Feb 6, 2024 Components Visibility/Wiper

Document filed under this number

DocumentKindDatedNHTSA idAt NHTSA
A6424972062618_4Service bulletinJan 18, 202410249218PDF, 537 KB

The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.

Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.

Find the power window devices and controls for the 2024 A5 →

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Model years it names

Source: as the manufacturer filed them

and 33 more on this site: 2022 Audi S5, 2021 Audi S5, 2020 Audi S5, 2019 Audi S5, 2018 Audi S5, 2024 Audi S7, 2023 Audi S7, 2022 Audi S7, 2021 Audi S7, 2020 Audi S7, 2018 Audi S7, 2017 Audi S7, 2016 Audi S7, 2023 Audi SQ8, 2022 Audi SQ8, 2021 Audi SQ8, 2020 Audi SQ8, 2023 Audi TT, 2022 Audi TT, 2021 Audi TT, 2020 Audi TT, 2019 Audi TT, 2022 Audi TT RS, 2019 Audi TT RS, 2017 Audi TT Roadster, 2021 Audi TTS, 2020 Audi TTS, 2023 Audi TTS Coupe, 2022 Audi TTS Coupe, 2019 Audi TTS Coupe, 2017 Audi TTS Coupe, 2023 Audi e-tron GT, 2022 Audi e-tron GT.

Also filed against model years this site has no page for: 2019 Audi RS7; 2020 Audi RS7; 2019 Audi S7.

A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.

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What owners reported

Source: NHTSA complaint database

Owners of the 73 model years this bulletin names have filed 561 complaints with NHTSA since 2015. 15 of them name Visibility/Wiper — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.

The contact owns a 2020 Audi A5. The contact stated while the vehicle was parked, it was noticed that the driver's side window had failed to remain up as intended. The vehicle was taken to a local dealer where it was diagnosed with a defective window regulator. The vehicle remained at the dealer unrepaired.

2020 Audi A5 · Visibility/Wiper · filed with NHTSA Aug 1, 2024 · ODI 11605986

The contact owns a 2017 Audi S7. While driving 60 MPH, the sun roof shattered without warning. The vehicle was taken to sewell collision center of houston (111 stage runn dr, houston, tx 77090) who stated that the sun roof likely shattered due to being struck by an object. The vehicle was not repaired.

2017 Audi S7 · Visibility/Wiper · filed with NHTSA Oct 5, 2017 · ODI 11031921

I was driving up a clear road, heard and exploding sound and witnessed my drivers side window shatter. The glass that was not protected by tint, I could hear crumbling into the frame. I could not see out of my window and thankfully did not swerve due to scare of the explosion sound.

2024 Audi A5 · Visibility/Wiper · filed with NHTSA Jun 24, 2024 · ODI 11596209

A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.

More bulletins about the visibility/wiper

Source: same model, same component group

71 other manufacturer communications filed against these Audi models under the same component group (visibility/wiper), newest first. The eight newest are listed; the rest are on the Audi list.

NumberKindDatedNHTSA’s summary
TSB_2080019_4Service bulletinSep 28, 2026This bulletin provides information when the AC system does not work; AC button automatically deactivates itself immediately.
TSB_2020552_15Service bulletinSep 22, 2026This bulletin provides service information regarding exterior glass cleaning.
TSB_2082227_2Service bulletinAug 11, 2026This bulletin provides service information for an HVAC malfunction and a remedy in cases where the symptom presents.
TSB_20741717_15Service bulletinAug 11, 2026This bulletin provides information on the GFF test plan required for AC compressor replacements regardless of the concern.
TSB_2079245_3Service bulletinAug 5, 2026This bulletin provides information when the windshield washer does not work.
TSB_2082938_1Service bulletinAug 4, 2026This bulletin provides informaiotn when the air conditioning deactivates AUTO mode after coasting.
TSB_2071007_2Service bulletinJul 31, 2026This bulleitn provides informaiton when there is louver broken on the air vent for chest.
TSB_2082227_1Service bulletinJun 4, 2026This bulletin provides service information for an HVAC malfunction and a remedy in cases where the symptom presents.

Quote the number at the service desk. It is what the dealer’s system is keyed on.

Every manufacturer communication NHTSA holds for Audi, by the number printed on the letter.

Photo: Christian Buehner / Unsplash

Common questions

Source: NHTSA, 49 CFR 579.5

Is Audi A6424972062618_4 a recall?

No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.

Is the A6424972062618_4 repair free?

Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.

Which vehicles does A6424972062618_4 cover?

The manufacturer filed it against 76 model years: 2024 Audi A5, 2023 Audi A5, 2022 Audi A5, 2021 Audi A5, 2020 Audi A5, 2019 Audi A5 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.