Mercedes-Benz and Freightliner over-the-air update 24V5497749
What it saysThe software for the communication module does not correspond to the latest series production configuration. NHTSA’s full summary ↓
Mercedes-Benz and Freightliner filed this with NHTSA as an over-the-air update dated Oct 6, 2025, received Nov 4, 2025 — 2 documents under this number. It names 17 model years across Mercedes-Benz and Freightliner (2019–2025). An over-the-air update is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
One page for every brand it was filed under. Each brand’s bulletins: Mercedes-Benz · Freightliner.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationThe software for the communication module does not correspond to the latest series production configuration. For this reason, a remote software update to update the software for the communication module is planned for the affected vehicles. This update includes quality-enhancing optimizations for the communication module to improve the system stability and accessibility of connected services. DVUSA is conducting a service campaign. The update is downloaded and installed in the background. This process takes approximately 10 minutes. During installation, the system can be used without restrictions. The new software will become active after the vehicle's ignition cycle.
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| 24V5497749 | Over-the-air update | Oct 6, 2025 | 11024928 | PDF, 245 KB |
| 24V5497749 | Over-the-air update | Oct 6, 2025 | 11024927 | PDF, 214 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themMercedes-Benz 12 model years
Freightliner 5 model years
Also filed against: 2020 Freightliner Sprinter (VS30); 2021 Freightliner Sprinter 1500; 2021 Freightliner Sprinter 2500; 2021 Freightliner Sprinter 3500; 2021 Freightliner Sprinter 4500.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 12 model years this bulletin names have filed 417 complaints with NHTSA since 2015.
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mercedes-Benz and Freightliner, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mercedes-Benz and Freightliner 24V5497749 a recall?
No. A over-the-air update is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the 24V5497749 repair free?
A over-the-air update is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does 24V5497749 cover?
The manufacturer filed it against 17 model years across 2 brands (Mercedes-Benz and Freightliner): 2023 Mercedes-Benz Metris, 2022 Mercedes-Benz Metris, 2021 Mercedes-Benz Metris, 2020 Mercedes-Benz Metris, 2019 Mercedes-Benz Metris, 2025 Mercedes-Benz Sprinter and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.