Mazda bulletin SA-025-25
What it saysSome vehicles may exhibit wiper blade contact with the A-pillar trim, with or without a chattering noise. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated May 16, 2025, received Jun 5, 2025, about the visibility/wiper. It names 22 model years (2019–2025). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome vehicles may exhibit wiper blade contact with the A-pillar trim, with or without a chattering noise. This condition may be caused by worn or contaminated wiper blades. It can also be caused by bent wiper arms, or loose wiper arm retaining nuts due to improper handling. Improper handling occurs when pulling on or forcing the wiper arms. Technicians should be aware that while replacement of the wiper blade may resolve some cases, correction of bent components or repositioning of the wiper arms, particularly when the retaining nut is loose, requires additional steps to ensure proper alignment and function.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SA-025-25 | Service bulletin | May 16, 2025 | 11019160 | PDF, 233 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2024 Mazda Redundant CX-90 Hybrid; 2025 Mazda Redundant CX-90 Hybrid.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 20 model years this bulletin names have filed 1,078 complaints with NHTSA since 2015. 17 of them name Visibility/Wiper — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
The contact owns a 2023 Mazda CX-30. The contact stated while driving at undisclosed speeds in the rain, the driver’s side windshield wiper failed to clear the water on the windshield. The vehicle was taken to the local dealer, on several occasions, where it was diagnosed that the wiper blades and wiper arms needed to be replaced.
2023 Mazda CX-30 · Visibility/Wiper · filed with NHTSA Apr 5, 2024
I was driving down the Highway and the sun roof just exploded send shards of glass everywhere and nothing had hit it or anything. It just exploded. When I got to the dealer the person ahead of me had the exact same thing and we compared pictures. It was scary, dangerous and really loud when it happened
2024 Mazda CX-30 · Visibility/Wiper · filed with NHTSA Apr 6, 2026
Front and rear windshields get excessive condensation on the inside of windows obstructiing visibility. Car taken to dealer and they could not reproduce the same situation. This puts others at risk because the defroster does not work well when there is heavy condensation on the inside of the windows.
2024 Mazda Mazda3 · Visibility/Wiper · filed with NHTSA Dec 20, 2024
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group23 other manufacturer communications filed against these Mazda models under the same component group (visibility/wiper), newest first. The eight newest are listed; the rest are on the Mazda list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA-043-26 | Service bulletin | Jul 2, 2026 | This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-063/24 09/06/24 DESCRIPTION The Blind Spot Mon… |
| 09-041-25 | Service bulletin | Nov 20, 2025 | Some vehicles may exhibit a distortion in the front windshield causing a distorted view. This is caused by the distortion test process durin… |
| SA-061-24a | Service bulletin | Sep 26, 2024 | Some customers may complain about a low washer fluid level warning message even though a visual inspection of the washer fluid tank looks li… |
| SA-030-24 | Other | Jun 1, 2024 | Some vehicles may experience a warning light ON, warning messages, or a headlamp concern. After checking the vehicle, DTC B10A3:86 may be st… |
| 09-018-24 | Service bulletin | Mar 22, 2024 | Some customers may complain that the driverâs side outer mirror glass vibrates when driving at high speeds at approximately 60 mph… |
| 09-015-24 | Service bulletin | Mar 14, 2024 | This is caused by the quarter window glass molding deforming due to harmful external conditions such as extreme heat or excessive force appl… |
| 09-010-24 | Service bulletin | Feb 7, 2024 | Some vehicles may exhibit a rattle noise from the panorama sunroof. This may be caused by: Body vibration while driving and/or outside-temp… |
| 09-005-24 | Service bulletin | Jan 30, 2024 | Some customers may experience that the passenger-side outer door mirror glass tilts down when unlocking and opening the driver's door. This… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda SA-025-25 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SA-025-25 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SA-025-25 cover?
The manufacturer filed it against 22 model years: 2025 Mazda CX-30, 2024 Mazda CX-30, 2023 Mazda CX-30, 2022 Mazda CX-30, 2021 Mazda CX-30, 2020 Mazda CX-30 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.