Mazda bulletin SA-001-24
What it saysSome customers may report a rattle from the sunroof (panorama roof) area. NHTSA’s full summary ↓
Mazda filed this with NHTSA as a service bulletin dated Jan 5, 2024, received Feb 2, 2024, about the visibility/wiper. It names 2 model years (2023–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationSome customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting any repairs as the sunroof may have rattles from more than one location.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SA-001-24 | Service bulletin | Jan 5, 2024 | 10249545 | PDF, 2,824 KB |
What the document itself lists
Parts the bulletin names
| Part number | Description | Qty | Find it |
|---|---|---|---|
| VAY1-68-2A3 | — | — | eBay Motors → |
| VA45-69-830 | — | — | eBay Motors → |
| VA57-69-815 | — | — | eBay Motors → |
| VA62-69-815 | — | — | eBay Motors → |
| VA57-69-816 | — | — | eBay Motors → |
| VA45-69-816 | — | — | eBay Motors → |
| VA62-69-816 | — | — | eBay Motors → |
Read by machine from the document NHTSA serves (7 pages), read Sep 30, 2026. A part number is shown only where it matches Mazda’s own catalogue shape, an operation only with its code and time, and a description only where the reader got it whole; anything it could not settle is left out, and the PDF is the record. Times are the manufacturer’s warranty allowances, not a quote. Listings and prices on eBay Motors are the seller’s.
Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
Find the sun/moon roof assembly for the 2024 CX-50 →Affiliate disclosure: some links on this page are affiliate links. If you request a quote or buy through them we may earn a commission at no extra cost to you. Nothing on this page changes because of it.
Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 2 model years this bulletin names have filed 96 complaints with NHTSA since 2015. 12 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Keyless Entry: I have had this vehicle for about 6 months and over that time, more than 3 separate times the keyless entry hasn't unlocked. It may take 2 - 3 tries. It has never failed to eventually unlock. I don't know that it ever failed to lock because approaching the car it would have already been unlocked.
2023 Mazda CX-50 · Structure · filed with NHTSA Feb 20, 2024
I was attempting to mount my bike rack. To get the clips to properly fit I needed to partially open the liftgate. Upon triggering the door release the power liftgate and began opening the door. The anti pinch system did not detect the pinch and it crumpled the roof and liftgate at the seam.
2024 Mazda CX-50 · Structure · filed with NHTSA Apr 24, 2026
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the visibility/wiper
Source: same model, same component group8 other manufacturer communications filed against the Mazda CX-50 under the same component group (visibility/wiper), newest first.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| SA-043-26 | Service bulletin | Jul 2, 2026 | This SA supersedes the previously issued SA(s) listed below. The changes are noted in Red. SA-063/24 09/06/24 DESCRIPTION The Blind Spot Mon… |
| 09-041-25 | Service bulletin | Nov 20, 2025 | Some vehicles may exhibit a distortion in the front windshield causing a distorted view. This is caused by the distortion test process durin… |
| SA-025-25 | Service bulletin | May 16, 2025 | Some vehicles may exhibit wiper blade contact with the A-pillar trim, with or without a chattering noise. This condition may be caused by wo… |
| SA-079-23 | Service bulletin | Dec 1, 2023 | Some customers may complain about color discrepancies (brightness differences) of the image displayed on the screen when using the 360°view… |
| SA-059-23 | Service bulletin | Oct 10, 2023 | When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cau… |
| SA-039-23a | Service bulletin | Sep 13, 2023 | Some vehicles may experience exterior trim heat damage when parked near a glass building or Low-E windows. This may be caused by the sun's r… |
| SA-014-23b | Service bulletin | Jul 11, 2023 | Some customers may report a rattle from the sunroof (panorama roof) area. Make sure to read the complete repair procedure before attempting… |
| ONP08 | Service bulletin | Jun 1, 2023 | ONP08 - 2023 CX-50 OWNERS MANUAL CONCERN - LEAFLET INSERT - The Owners Manual for certain CX-50 vehicles does not contain instructions as su… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Mazda, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Mazda SA-001-24 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SA-001-24 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SA-001-24 cover?
The manufacturer filed it against 2 model years: 2024 Mazda CX-50, 2023 Mazda CX-50. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.