Land Rover bulletin SSM76009
What it saysA customer may report that the front or rear door latch does not operate as expected. NHTSA’s full summary ↓
Land Rover filed this with NHTSA as a service bulletin dated Jun 14, 2023, received Jul 11, 2023, about the equipment. It names 8 model years (2016–2023). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationA customer may report that the front or rear door latch does not operate as expected.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SSM76009 | Service bulletin | Jun 14, 2023 | 10239034 | PDF, 48 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Doing the repair yourself, or pricing it before the shop does? Search the part by fitment on eBay Motors — the listing and the price are the seller’s.
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Model years it names
Source: as the manufacturer filed themA vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 8 model years this bulletin names have filed 869 complaints with NHTSA since 2015. 6 of them name Structure — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Water ingress manufacturing defect caused major electrical failures, including all central console components & mold/mildew growth due to inconspicuous 1st leak. Official Land Rover dealership replaced windshield in 2019 under warranty based on TSB N221. Another leak occurred in 2020 during pandemic, but no repairs completed.
2016 Land Rover Range Rover · Structure · filed with NHTSA Aug 24, 2021 · ODI 11430246
> > I’m reaching out regarding an issue with Range Rover Las Vegas. Our body shop represents a client whose vehicle requires an aluminum roof-panel replacement. The dealership has refused to sell the part, stating that because it is made of aluminum it may only be sold to JLR-certified facilities.
2022 Land Rover Range Rover · Structure · filed with NHTSA Oct 28, 2025 · ODI 11696066
incident # 11633408 December 30, 2024 The car was serviced due to a faulty door latch. Pd $1200.00 Two days later the passenger door flew open, and would not close. After 10 minutes I finally got the door to close fully.2 days later, the same door opened and almost hit shoppers in a parking lot.
2019 Land Rover Range Rover · Latches/Locks/Linkages · filed with NHTSA Jan 27, 2025 · ODI 11638860
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the equipment
Source: same model, same component group35 other manufacturer communications filed against the Land Rover Range Rover under the same component group (equipment), newest first. The eight newest are listed; the rest are on the Land Rover list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| N811-RANGE ROVER | Service bulletin | Apr 19, 2024 | A potential concern has been identified where customer could be left with a nonfunctioning vehicle as a result of a depleted battery State o… |
| SFCC_APR2024_50 | Service bulletin | Apr 15, 2024 | A customer may report lack of airflow from the face vents and or a whistle type noise from the defroster vent area. |
| SFCC_MAR2024_70 | Service bulletin | Mar 22, 2024 | A creaking type noise from the roof area is heard while driving. |
| SFCC_FEB2024_32 | Service bulletin | Feb 9, 2024 | Lane Assistance Not Available warning present on Instrument cluster. Lane Keep assist function not possible. |
| SFCC_JAN2024_38 | Service bulletin | Jan 12, 2024 | Customer may report an active SOTA campaign which fails to complete download or install |
| SFCC_JAN2024_22 | Service bulletin | Jan 12, 2024 | The front driveshaft may not be fully engaged to the front differential |
| SFCC_DEC2023_32 | Service bulletin | Dec 20, 2023 | Due to time required to complete in shop vehicle set up and workflow for Audio loss, it has been found that workflow may provide false resul… |
| N846v2 | Service bulletin | Nov 22, 2023 | Belt Integrated Starter Generator (BISG) Charging Inoperative on First Startup |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Land Rover, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Land Rover SSM76009 a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SSM76009 repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does SSM76009 cover?
The manufacturer filed it against 8 model years: 2023 Land Rover Range Rover, 2022 Land Rover Range Rover, 2021 Land Rover Range Rover, 2020 Land Rover Range Rover, 2019 Land Rover Range Rover, 2018 Land Rover Range Rover and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.