Infiniti bulletin ITB13-052E
What it saysIntelligent KEY not detected / engine will not start this bulletin has been amended. NHTSA’s full summary ↓
Infiniti filed this with NHTSA as a service bulletin dated May 20, 2024, received Jun 28, 2024, about the electrical system. It names 55 model years (2016–2024). A service bulletin is not a safety recall: it is the manufacturer telling its dealers how to diagnose or repair a condition, and whether the work is paid for depends on the warranty in force. Quoting the number at a service desk can save a diagnosis.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communicationINTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin.
Document filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| ITB13-052E | Service bulletin | May 20, 2024 | 11002539 | PDF, 200 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themand 9 more on this site: 2024 Infiniti QX80, 2023 Infiniti QX80, 2022 Infiniti QX80, 2021 Infiniti QX80, 2020 Infiniti QX80, 2019 Infiniti QX80, 2018 Infiniti QX80, 2017 Infiniti QX80, 2016 Infiniti QX80.
Also filed against model years this site has no page for: 2016 Infiniti Q40; 2016 Infiniti Q60; 2018 Infiniti QX50; 2021 Infiniti QX60; 2019 Infiniti RQ50 Hybrid; 2023 Infiniti Redundant QX50.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 49 model years this bulletin names have filed 919 complaints with NHTSA since 2015. 156 of them name Electrical System — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
Multiple incidents of car not starting or stalling in rain. 1. After a rainstorm while parked, noticed water on the driver side floor and dripping from the driver door side under dashboard, water coming from defective design of sunroof water drains/tubing which are clogged because the tube is too thin which traps common dirt and dust…
2017 Infiniti QX70 · Electrical System · filed with NHTSA Mar 8, 2024 · ODI 11576216
The locks on the car automatically keep locking all day long and drain my battery, I have had to have my car jump started and recently towed to Infiniti dealer and they are stating there have been known issues with this electrical problem with rain getting into the sunroof and deteriorating the lines that short out the other systems.
2018 Infiniti Q50 · Electrical System · filed with NHTSA Oct 21, 2024 · ODI 11621012
On XXX, at about 8:45 AM MT, my 2018 INFINITI QX30 (77,152 miles) suddenly lost all mobility on XXX in the / area during rush hour. The vehicle had started normally and driven about 9 miles with no warning lights or starting problems. Because traffic was stop-and-go, my recollection is that I had manually disabled Auto Stop/Start.
2018 Infiniti QX30 · Electrical System · filed with NHTSA Sep 23, 2026 · ODI 11766483
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group34 other manufacturer communications filed against these Infiniti models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Infiniti list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| ITB22-025D | Service bulletin | Aug 26, 2026 | ROARING NOISE FROM THE ENGINE COOLING FAN ASSEMBLY AND THE A/C IS NOT COOLING IF YOU CONFIRM A roaring noise from the engine cooling fan ass… |
| ITB26-010 | Service bulletin | Aug 14, 2026 | IVI AUDIO DISPLAY SCREEN FLICKERING IF YOU CONFIRM The right side of the Display Unit (infotainment display) is flickering or glitching, AND… |
| ITB26-006 | Service bulletin | May 22, 2026 | ENGINE NO START WITH KEY SYSTEM ERROR AND DTC B2C20-24 STORED IN THE BCM IF YOU CONFIRM The customer states the engine will not start and “K… |
| ITB12-011R | Service bulletin | Mar 30, 2026 | TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATIO… |
| ITB25-007A | Service bulletin | Oct 16, 2025 | SPEAKERS EXHIBIT INTERMITTENT BOOMING, HEAVY BASS OR RATTLING WHEN ENGINE RPM CHANGES IF YOU CONFIRM The client complains of the speakers ex… |
| ITB25-007 | Service bulletin | May 28, 2025 | SPEAKERS EXHIBIT INTERMITTENT BOOMING, HEAVY BASS OR RATTLING WHEN ENGINE RPM CHANGES APPLIED VEHICLES: 2025 QX60 (L51) APPLIED DATES: Built… |
| ITB25-003 | Service bulletin | Feb 27, 2025 | ECM REPLACEMENT PROCEDURE REQUIRED FOR RES EQUIPPED VEHICLES SERVICE INFORMATION If any of the APPLIED VEHICLES equipped with Remote Engine… |
| ITB24-017A | Service bulletin | Jan 14, 2025 | ENGINE ROOM SUB-HARNESS IF YOU CONFIRM DTC P06DA-00 for “ENGINE OIL PRESSURE CONTROL” is stored as current (active) with CONSULT-III plus… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Infiniti, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Infiniti ITB13-052E a recall?
No. A service bulletin is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the ITB13-052E repair free?
Not automatically. A service bulletin describes how to diagnose or repair a condition; who pays depends on the warranty in force, any extension, and the dealer. Quoting the number can save a diagnosis either way.
Which vehicles does ITB13-052E cover?
The manufacturer filed it against 55 model years: 2024 Infiniti Q50, 2023 Infiniti Q50, 2022 Infiniti Q50, 2021 Infiniti Q50, 2020 Infiniti Q50, 2019 Infiniti Q50 and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.