Ford over-the-air update SYNC-25.2.1.6.5
What it says"Quality improvements include: -Addresses rear-view camera image being obstructed by the passcode screen when the vehicle start inhibit is enabled -Customers will be able to finish the Trailer Backup Assist setup… NHTSA’s full summary ↓
Ford filed this with NHTSA as an over-the-air update dated Aug 1, 2025, received Jul 3, 2025, about the electrical system — 8 documents under this number: SYNC-25.2.1.6.5 F-150 (3 filings), SYNC-25.2.1.6.5 F-150 BEV, SYNC-25.2.1.6.5 SD, SYNC-25.2.1.6.5 E-Transit and 2 more. It names 17 model years (2021–2024). An over-the-air update is not a safety recall — there is no NHTSA campaign number and no federal requirement — but it is usually work the manufacturer pays for on the vehicles it names; the dealer checks the VIN against the manufacturer’s list.
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What the bulletin says
Source: NHTSA's summary of the manufacturer's communication"Quality improvements include: -Addresses rear-view camera image being obstructed by the passcode screen when the vehicle start inhibit is enabled -Customers will be able to finish the Trailer Backup Assist setup without the camera screen showing, interrupting the process -Rear seat occupant center screen alert will show when opening the door and shutting off the engine -Improved audio experience while using CarPlay or Android Auto"
Documents filed under this number
| Document | Kind | Dated | NHTSA id | At NHTSA |
|---|---|---|---|---|
| SYNC-25.2.1.6.5 F-150 | Over-the-air update | Aug 1, 2025 | 11022581 | PDF, 31 KB |
| SYNC-25.2.1.6.5 F-150 BEV | Over-the-air update | Aug 1, 2025 | 11022095 | PDF, 32 KB |
| SYNC-25.2.1.6.5 SD | Over-the-air update | Aug 1, 2025 | 11022094 | PDF, 31 KB |
| SYNC-25.2.1.6.5 F-150 | Over-the-air update | Aug 1, 2025 | 11022093 | PDF, 30 KB |
| SYNC-25.2.1.6.5 E-Transit | Over-the-air update | Aug 1, 2025 | 11022057 | PDF, 30 KB |
| SYNC-25.2.1.6.5 Transit | Over-the-air update | Aug 1, 2025 | 11022049 | PDF, 30 KB |
| SYNC-25.2.1.6.5 F150 | Over-the-air update | Jul 12, 2025 | 11021515 | PDF, 30 KB |
| SYNC-25.2.1.6.5 F-150 | Over-the-air update | Jun 19, 2025 | 11020160 | PDF, 51 KB |
The summary is NHTSA’s abstract of the document, as filed under 49 CFR 579.5. One communication is usually filed as several documents — the bulletin, a dealer notice, an owner letter — and the number on any of them finds this page. A PDF link is shown only once NHTSA’s own server has been seen to serve that document; the rest are checked over the following nights. Quote the number at a service desk; it is what the dealer’s system is keyed on.
Model years it names
Source: as the manufacturer filed themAlso filed against model years this site has no page for: 2023 Ford F-550 SD; 2024 Ford F-550 SD.
A vehicle page’s bulletin list shows the newest few communications filed against that model year; the count there is every one.
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What owners reported
Source: NHTSA complaint databaseOwners of the 15 model years this bulletin names have filed 3,352 complaints with NHTSA since 2015. 1,054 of them name Electrical System, Visibility/Wiper, Forward Collision Avoidance — the same broad component group this bulletin is filed under. NHTSA groups complaints coarsely, so that means the same area of the vehicle, not necessarily the same fault.
On the 2021 Ford F-150, the 36 owners who gave an odometer reading for Visibility/Wiper reported it at a median of 39,000 miles. That figure is one model year’s, not the whole range this bulletin covers — medians from different model years are not averaged.
I had turned right off in Greensboro onto . It is not a busy road. I was preparing to turn left on , Greensboro and there were no other cars on the road and no parked cars. The instrument panel flashed a box that said something like ‘pre collision alert’. There were no other vehicles around and no pedestrians and it was around lunchtime
2023 Ford F-150 Lightning · Forward Collision Avoidance · filed with NHTSA Feb 26, 2024 · ODI 11574082
Front panel of the sunroof randomly shattered after closing the door to enter. The truck was in park. Ford says it must’ve been a rock or damage to it since glass doesn’t randomly shatter but there wasn’t any. Truck is less than a year old and 10,000 miles. Truck is currently at the dealership while I figure out options/warranties.
2024 Ford F-150 · Visibility/Wiper · filed with NHTSA Aug 20, 2025 · ODI 11682001
The contact owns a 2021 Ford F-150 Hybrid. The contact stated that while driving the vehicle, several safety features would not operate as intended. While driving in reverse, the rear cross-traffic alert would sometimes malfunction and not alert the driver that a vehicle or an object or pedestrian was near the rear of the vehicle.
2021 Ford F-150 · Forward Collision Avoidance · filed with NHTSA Feb 1, 2022 · ODI 11449705
In depth: 2024 Ford F-150 electrical problems → · 2023 Ford F-150 electrical problems → · 2022 Ford F-150 electrical problems → · 2021 Ford F-150 electrical problems →
A complaint is one owner’s account, not a defect finding, and a bulletin is not a recall. Nothing here says this bulletin was issued because of these complaints, or that the repair it describes fixed them. Complaint files on this site begin in 2015.
More bulletins about the electrical system
Source: same model, same component group284 other manufacturer communications filed against these Ford models under the same component group (electrical system), newest first. The eight newest are listed; the rest are on the Ford list.
| Number | Kind | Dated | NHTSA’s summary |
|---|---|---|---|
| 26-2431 v2 | Service bulletin | Oct 22, 2026 | This bulletin supersedes 26-2226. Reason for update: update the Service procedure for 2021-2022 F-150 3.5L EcoBoost vehicles with new Ford D… |
| TSB 26-2439 | Service bulletin | Oct 21, 2026 | Some of the vehicles listed in the Model statement above may exhibit the HVAC (heating, ventilation, and air conditioning) and radio system… |
| SSM 55255 | Service bulletin | Oct 15, 2026 | Some 2024-2026 F-Super Duty vehicles equipped with a 360-degree camera may exhibit a distorted or corrupted 360-degree camera image in the c… |
| TSB 26-2442 | Service bulletin | Oct 14, 2026 | This bulletin supersedes 26-2297. Reason for update: Add 2022-2025 Transit vehicles. Some of the vehicles listed in the model statement abov… |
| SSM 55239 | Service bulletin | Oct 12, 2026 | Some 2023-2026 F-Super Duty vehicles equipped with a trailer brake control module and built on or before 08-May-2026 may exhibit a "Trailer… |
| 25E10-S1 | Emissions | Sep 30, 2026 | NEW VEHICLE DELIVERY HOLD - Emissions Recall 25E10 - Supplement #1 Certain 2018-2020 Model Year F-150 Vehicles With 3.3L Engines and 2016-20… |
| SSM 55208 | Service bulletin | Sep 25, 2026 | Some 2024-2026 F-150, 2025 Explorer/Aviator, 2025-2026 Expedition/Navigator, or 2026 F-Super Duty vehicles may exhibit diagnostic trouble co… |
| TCU-26.2.11.5 | Over-the-air update | Sep 24, 2026 | Quality improvements include: -Addresses key off load battery usage caused by the Telematics Control Unit's Wi-Fi not powering down properly… |
Quote the number at the service desk. It is what the dealer’s system is keyed on.
Every manufacturer communication NHTSA holds for Ford, by the number printed on the letter.
Common questions
Source: NHTSA, 49 CFR 579.5Is Ford SYNC-25.2.1.6.5 a recall?
No. A over-the-air update is a manufacturer communication filed with NHTSA under 49 CFR 579.5; a safety recall carries an NHTSA campaign number (two digits, a letter, six digits) and a federal duty to repair for free. Check the vehicle’s recalls by VIN at nhtsa.gov/recalls, or on its page here.
Is the SYNC-25.2.1.6.5 repair free?
A over-the-air update is usually paid by the manufacturer on the vehicles it names, within the terms and time limit the document sets; the dealer checks the VIN against the manufacturer’s list.
Which vehicles does SYNC-25.2.1.6.5 cover?
The manufacturer filed it against 17 model years: 2023 Ford E-Transit, 2024 Ford F-150, 2023 Ford F-150, 2022 Ford F-150, 2021 Ford F-150, 2023 Ford F-150 Lightning and more. Whether one particular vehicle is affected is a matter of its VIN and its build, not its model year alone.